Beven & Brock Property Mgmt Co

My water heater started leaking sometime Sunday while I was away. It soaked the carpet in the hall, living room, and one of the bedrooms. I got home around 5:00 pm, and immediately called the Beven & Brock emergency service line. I got an operator who assured me that she would have someone from the company call me right away. It took 30 minutes. That seemed like a long time to me. When I finally did get the call things did get better. I was asked to turn off the water to the water heater, which I did. I was told that someone would be there soon. It was not soon enough for me, but 45 minutes later a guy did show up with the equipment to dry out the carpets and he drained the water heater. An hour later, another guy shows up with a new water heater, and by 8:30 he had it installed and had taken away the old water heater. I don’t know if this is normal for them, but I do admit that it was pretty good service. Not perfect, but pretty good. I still had to deal with the fans of the carpet dryers running for several days. Pros: Replaced my water heater pretty fast Cons: Sunday night response was a little slow more

I had a problem with my application. My husband and I had been good renters, but we like a lot of folks had bought a house we couldn not afford. It went into foreclosure and really messed up our credit. We had always had very good credit before this. I called Mr. Beven. His name and direct number were right on the info form they give to all applicants. I was actually quite surprised by that, an owner of a big company like this giving all tenants his direct number. He did not answer, so I left him a message. He called back in about 15 minutes. Well, he listened to my problem, then told me that they were reviewing their rental criteria, recognizing how many good tenants may be in my situation. He said that I would be one of the first they may be able to let in under these circumstances, but he thought that he could get me approved. He did. We are now in our new home on Villa street, and very happy. I would like to thank the rental staff at Beven & Brock, and also to thank Mr. Beven for understanding. Pros: Courteous and Compasionate Cons: no more

Well, at least this seems fair. When I moved out of my last place, the landlord charged me for cleaning and repairs. Some of this was fair, but I had questions about others, but couldn?t prove my point. When I recently move in at a Beven & Brock property in South Pasadena I was asked to sign a form indicating the condition of the property when I moved in. There was even a written suggestion to me at the bottom of the form, encouraging me to take photos before my move-in. So, I did, lots of them. With their encouragement, and my photos, there should be no dispute when I move out. I like that. I think that their recommendation that I take photos can only work to my benefit. As they told me, sometimes properties are sold, and the new owner has no proof of how good or bad a property was when a particular tenant moved in. They will, with me, because I have my pictures. Thanks, Beven & Brock, for this good suggestion. Pros: Business-like, very professional Cons: Weekday hours are fine, but only open 10 - 2 on weekends. more

Here?s a company that understands what going on out there. I am one of their tenants, and I accidentally got a copy of an internal memo from the owner. It was directed to all of his property managers, property owners, and rental staff. The sense of the letter was that for the foreseeable future they would not be raising rents unless someone?s rent was ridiculously low. This was apparently not done as a ?favor? to the tenants, but out of what seems to be good business sense: to avoid unnecessary vacancies when times are tough. Mutual benefit, as it turns out. Good for the owners of the properties, and good for us tenants. Pros: Not raising rents when times are tough Cons: None at this time more

So far, I have had a very good impression of Beven & Brock. When I arrived, I was greeted by Rosa, and she gave me a clear instruction sheet on how to apply with their company. HERE WAS THE GREAT PART: at the bottom of the cover-sheet, in a "bold" box, was a note from the owner of the company. It read "To All Applicants: If you have any problem with our service, any problem at all, please call me. If you think that I might be able to help you in any way, to answer any question, please call me at my direct line". It then gave his name and number. I will reserve final judgment until I have more experience with this company, but this to me sounds like an owner who is involved, and who really is concerned about about customer service. Pros: Good effort towards customer service Cons: very busy office more

I am the co-owner of the company. Our host?s rules do not allow me to use my name, but it does come first in the company name. I can be reached easily during our business hours. Just call. My partner and I started this company "from scratch" in 1979 with 6 rental units. We now manage nearly 8,000 units of apartments, condominiums, and single family homes. Over the past 29 years, we have worked with and for at least 145,000 tenants, condominium owners, apartment owners, and Homeowner Association board members. We did not generate this level of growth and success without giving a VERY HIGH LEVEL OF EXCELLENT SERVICE to almost every one. Almost every one. The company, its service to our tenants, homeowners, board members, and apartment owners mean everything to me, and I would do almost anything to enhance the perception of our company. That is why I freely invite anyone to call me, to speak to me. Of course this applies to anyone who, for any reason, feels that he or she did not get fine, fair, courteous service from my company. Realistically, we have made customer service errors. I hate it, but it happens, and I will never hesitate to apologize to anyone who will give me the opportunity. When possible, I will do whatever I can to "set it right". My name, again, is the name that comes first in the company name. Our business has been successful because we have found a good balance among the needs of our tenants, our homeowners, our board members, our apartment owners, our employees, and our vendors. We do our best to treat them all well. We do our best to treat them all fairly and ethically. And if you want to talk to me, to offer thanks or a complaint, my name is the name that comes first in the company name, I'm the co-owner, and I can be reached during our regular business hours. Just call. Pros: Trying hard, every day, to be the best, to be fair and ethical Cons: We try, but sometimes fail. So we try again. more

I was Beven & Brock?s first employee, starting in 1979. I have remained their employee ever since. Now there are over 50 employees, handymen, and resident managers. Of course you could think I?m biased, and that is probably true. I would like to state that over the past 29 years it has been my pleasure to watch this company grow and succeed so well. This could not have happened if we did not please most of the people (owners and tenants) most of the time. The owners (Fin Beven and Dave Brock) treat us well, and we work hard for them. We also work hard for the owners and tenants who support us. more

Useless people who work for them! I've read some of the reviews, and I can't say I'm the least surprised by any of it. I can't believe how incompetent they are, you need to chase them around in order to get anything done, and they never get things correct the first time around, it's a constant "drama" on their part to do anything that would make sense to anyone with a brain in their head. I've only had to deal by email and phone, if I went in person, they'd all be out of jobs. I don't like to chase people down, we have enough to worry about, taking care of tenants/rentals. Fin and his partner are cool, in case anyone wants to know, at least in MO. If you could deal with them directly, I'd say, go for it, BUT, it's unfortunate they need to hire people, even if they aren't the brightest bulbs on the tree. Pros: You've got to be joking!? Cons: Everything. more

I have lived in a Bevan & Brock managed property, the same one, for nearly 6 1/2 years. I have had a very good relationship with my personal property manager the whole time. Bevan & Brock responded quickly to my needs for repairs, service or any problem that arose. I cannot say that they were perfect as I have been a bit disappointed once or twice with customer service calls made over the phone and the way the person who took my call acted towards me. However, this happened only maybe twice in over 6 years and was the exception and not the rule! The great majority of the time I received friendly and curteous service and help! I feel that this company understands how to deal with me, the customer/consumer. They do a good job communicating and letting me know what is happening with my problem or concern. They responded quickly to my needs and took care of urgent situations faster than I could have hoped. I found it a pleasure to have such a responsible management company serving me and am a bit sad to be moving and not be able to have Bevan and Brock manage the property where I live, any longer! Thank you for your professionalism and true concern for me and my family! It has been greatly appreciated! Sincerely, Curtis Christlieb Pros: Great service and attention to details! Cons: Not much too say here! Nearly perfect! more

An ex-client and condo-owner came to this site to complain that we at Beven & Brock would not contact his or her HOA, presumably to resolve some maintenance related issue involving the HOA and his or her unit and tenant. We cannot, and should not have any contact with the owner?s HOA. We did not pick the HOA. We do not pay dues to the HOA. We receive no service from the HOA. As to this unit, we have no legal or contractual relationship with the HOA. We have no business relationship with the HOA relative to this unit. Only the owner does have such a relationship. We are in no position to ask anything of the HOA or of the owners of near-by units to the one we manage. Only the owner does. When issues arise involving an individual unit and an HOA, the only one with the power and authority to resolve the problem is the owner. Our responsibility is simply and solely to resolve problems that are 100% within the unit. If a unit needs new paint or new carpet, or to have a garbage disposal serviced or replaced, that is our problem. These problems do not involve the HOA. Problems that do involve the HOA must be resolved by the owner. He or she is the dues-paying-member of the HOA, not Beven & Brock. Beven & Brock will do its job, but the owner must do his or her job as well. Pros: Long tenure in industry Cons: Not perfect! more

Many of the complaints against Beven and Brock were from tenants. I thought it appropriate to describe my experience as a property owner. We engaged B&B to manage our apartment. At the beginning the experience was ok - not fantastic, but questions were answered and the place was rented. However, throughout the experience, B&B either refused to do their job, refused to communicate information, or pushed work onto us (such as calling our HOA, calling repair companies ourselves, to speaking with the tenants directly about issues). In the end, they didn't act as a management company at all, they were rude, careless, incompetent, and left me with a sickening feeling each and every time that we had to hassle them to find out if they had once again failed to do something necessary and caused a problem to be worse. The tenant and we were so disgusted at the treatment we had received that we were able to work together to resolve all issues when the tenant left. However, the purpose of a management company is to act as a point of contact between the parties, and this was simply not done. If you have property that needs managing, it is my strongest recommendation that you never engage with B&B. Pros: There is a poor office assistant who tries to cover up for the manager's lies and mistakes. Cons: The fish rots from the head - and the gills, and the fins, and the tail more

I am the co-owner of the company. The system does not allow me to use my name, but it does come first in the company name. I can be reached easily during our business hours. If you have a question or complaint, please just call me. . My partner and I started this company in 1979 with just 6 rental units. We now manage more than 8,000 units of apartments, condominiums, and single family homes. Over the past 29 years, we have worked with and for more than 145,000 tenants, condominium owners, apartment owners, and Homeowner Association board members. We did not generate this level of growth and success without giving a VERY HIGH LEVEL OF EXCELLENT SERVICE to almost every one. Almost every one. As they say, you can't make everybody happy. Those unhappy few come here to complain. Realistically, we have made customer service errors. I hate it, but it happens, and I will never hesitate to apologize to anyone who will give me the opportunity. When possible, I will do whatever I can to set it right;. My name, again, is the name that comes first in the company name. Please call me if you have any questions. If you have a complaint, call me. I will do my best to resolve the issue. Our business has been successful because we have found a good balance among the needs of our tenants, our homeowners, our board members, our apartment owners, our employees, and our vendors. We do our best to treat them all well. Pros: They try hard to do a good job for everyone. Cons: They are not perfect, but try to be. more

when I saw the previous comment, I really want to share my personal one. I believe B & B is good if you never get any trouble. However, once you experienced. Nightmare started. I think if I don't have a manager in an apartment. The service is better. I asked to move out before the water leaking that they said it can't be fix. Whenever have problem, I have to wait for the manager reply at least for two days. This made the situation worst. I wonder why there is no evluation for the tenant on the feedback of the manager. The owner seems to be fooled as they never know the situation. B & B should have a professional support and service. However, with manager, it hiddened. Even the manager suggested me to move out as he lied. The manager company has their responsibilities according to the Housing Ordinial. I can't believe something caused by them should be suffered by the tenant. B & B manager should set up a channel for the tenant for giving feedback or checkin the situation more frequently. We have our own right. It don't want to loss business and want to be better. I believe without manager. The situation will be tackled faster and more direct. Please take care of it. Also, the manager promise the deposit can be returned by two days after I moved out. However, I have not received anything after two weeks. Even though I called them, there was no one replied. Is this company really a certified management company? It almost passes the legal return deposit day. Should there be any ways to monitor them? Pros: Reasonable price Cons: Poor service, not showing care for the tenant more

I've lived in Pasadena over 20 years and have known many people who lived in Beven and Brock rentals, and I've yet to hear a complaint about their property mgmt. service. What I do hear is that their maintenance is fast, it's very easy to find and see a vacant unit, their office is open 7 days/week, and the staff are helpful. I also have met 4 owners who have their properties managed by Beven and Brock, and each has raved about the comprehensive, speedy, and detailed service they receive. They've also said that Beven and Brock is 'extremely knowledgable' about the rental market in the San Gabriel Valley. I've just heard lots of really good reports about this company. more

Beven & Brock was the worse property management company I have ever dealt with. Their employees are horrible. I wish I combed the internet on customer reviews before I ever agreed to become a tenant, so many bad reviews, I'm surprised they're still in business. The founders need to give their employees a serious reality check... or fire them! The managers are so rude and inconsiderate towards their tenants. An encounter with an office staff is a negative experience. If I were Beven or Brock, I would be disgusted by my employees for giving my company such a bad name. I'm convinced bad communication and disregard for good quality customer service is the first lesson learned among the staff. Everyone is rude. There's a poor lack of communication from the managers to renters, property owners, and hired maintenance. They have no desire to accommodate their clients, consider other options to come to a respectful/satisfied understanding. As a renter, the only relationship you build is with the voice mail. Phone calls are never returned, not even a courtesy call to acknowledge you're repair request/inquiry was received. Their train of thought is illogical. They do only to benefit themselves. They have absolutely no concern for their renters well being and living situation. All they're concerned with is your money... if your monthly income is 3x the rent, then you're acceptable in their eyes. They have a very poor understanding of what good quality customer service means. They act as if they are doing you a favor. Zero respect and a black heart when it comes to their customers/clients... the people who fund their payroll. Cons: rude disrespectful unprofessional negative more

After phoning them to get more information about a property they were managing, I drove 90 minutes to pick up the keys. Upon arriving I was told the property had already been rented. When I queried them as to when, I was informed it had been let the day prior. An extraordinary waste of my time not to mention a total lack of respect. Be certain you determine if the property in which you are interested has a contract on it or a pending application before driving to their office. Pros: parking Cons: communication more

My husband recently went in to get the keys to look at a townhouse they are representing in Pasadena. The lady was nice and even though my husband explained to her that he had one thing that went into collection years ago by accident, she encouraged him to fill out the application. We went to look at that property and LOVED it. We filled out all the paper work and when my husband returned with the keys and application the lady at the desk was extremelly rude and short with him ( the lady that had lended him the keys was not in). Later I called and asked if they received our paper work and she said in a very rude manner " Yes, but you don't qualify anyway!" I went back and forth with this lady via email ( as she would not pick up her phone) and she couldn't give me a straight answer as to why we didn't qualify. First it was because we were $90.00 short on a 3.5X the rent they ask for, then ( when I proved her wrong), she said it was because of a collection bill that went years ago into collection .. and nothing ever after that. I told her it was a mistake and we had the letter to prove it ( she ignored me). Then she said we had too many bills ( when our bills only came to 598. The lady was really rude and would not do anything for us. We even said we would pay double security and if she could speak to the owner and she said no. I then spoke to Beven himself, he was much nicer and promised to speak to the owner to see what he could do. My husband called back the next day ( as Beven did not return our phone call) and spoke to Beven. Beven lied and said he never promised to speak to the owner. We live in a apartment that cost us $1300 now, their rent was going for $1395 and they said we couldn't afford it. That place is ridiculous and the owner should've thought twice before hiring those people to represent his property. He could have a nice hard working couple with great rental history renting his place right now. The townhouse is still up for rent. I wonder why. Pros: NONE Cons: rude,unprofessional, liars more

My roommate and I were looking to rent a condo managed by Beven & Brock. During the viewing of the property, the manager on site informed us that the place was very much available and gave us the impression she was very interested in having us as tenants. We liked the condo and decided we wanted to pursue it. After numerous calls to inform the manager of the property that we wanted to move forward with renting the property, she never called us back or even left us a courtesy call if the property was no longer available for rent. We had no clue as to why she wouldn't return any of our calls. We are young professional women with good history. The manager also lived on the property with her significant other and although we did not want to believe it to be true, the only reason my roommate could think of that may have caused the manager to dismiss us as potential tenants was a comment that she made about the "wandering eyes" her other half tended to have on young women. We found their service to be rude,unresponsive, and very unprofessional! Pros: None!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Cons: Rude, unresponsive,unprofessional more

Their rental department employees are very rude and unprofessional. They claimed first come first serve and it wasn't the case for us. They screw us up and the apt. we like was taken away, without any appology they responsed "these thing happens and what is the problem" I would highly NOT recommend anyone to deal with them, since they also have poor review: check the review online -Beware! Pros: N/A Cons: Rude and Unprofessional more

I will be very honest. When I went in to turn in my application for an apartment I was the kindest customer. The women at the very front desk was the one I needed to see (I won't name any names even though her card is sitting right in front of me ), anyway she was chatting away with some women who was not a customer, just a friend. I politley waited. After about 20min past her friend finally left. When I spoke to the women at the desk right in front of the entrance door she had no idea that the apartment I was intrested in was vacant. As I was speaking to her in the kindest way she would speak to me as if I were stupid. She would talk slow as if I did not know english. I am a minority, but she is too. I was very insulted, but I remained kind to her. She informed me that I needed to get certain papers and fax them to her. I kindly said thank you and returned about 20 mins later with the papers in hand. She then informed me that she gave away the apartment mins after I left. If you could only imagine the things I wanted to say to her, I held it in and kindly asked if there was another apartments with hardwood floors availiable, for some reason she did not understand the special HARDWOOD FLOORS request and gave me carpet apartments. I can go on and on but the point is this women at the very front desk needs to learn how to treat customers with respect. There was a guy there though, who was very kind. But just him, that doesnt say a lot for an entire agency. The majority of the employees do not know the term "service" and they do not value the meaning of "customer service". They will cause a lot of stress within the first 10 mins of meeting them.They can be annoying sharks, watch out!!!! Pros: There was one young guy who was nice Cons: Everyone else, not so nice more