My water heater started leaking sometime Sunday while I was away. It soaked the carpet in the hall, living room, and one of the bedrooms. I got home around 5:00 pm, and immediately called the Beven & Brock emergency service line. I got an operator who assured me that she would have someone from the company call me right away. It took 30 minutes. That seemed like a long time to me. When I finally did get the call things did get better. I was asked to turn off the water to the water heater, which I did. I was told that someone would be there soon. It was not soon enough for me, but 45 minutes later a guy did show up with the equipment to dry out the carpets and he drained the water heater. An hour later, another guy shows up with a new water heater, and by 8:30 he had it installed and had taken away the old water heater. I don’t know if this is normal for them, but I do admit that it was pretty good service. Not perfect, but pretty good. I still had to deal with the fans of the carpet dryers running for several days.
Pros: Replaced my water heater pretty fast
Cons: Sunday night response was a little slow
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