I had a problem with my application. My husband and I had been good renters, but we like a lot of folks had bought a house we couldn not afford. It went into foreclosure and really messed up our credit. We had always had very good credit before this.
I called Mr. Beven. His name and direct number were right on the info form they give to all applicants. I was actually quite surprised by that, an owner of a big company like this giving all tenants his direct number. He did not answer, so I left him a message. He called back in about 15 minutes.
Well, he listened to my problem, then told me that they were reviewing their rental criteria, recognizing how many good tenants may be in my situation. He said that I would be one of the first they may be able to let in under these circumstances, but he thought that he could get me approved. He did. We are now in our new home on Villa street, and very happy. I would like to thank the rental staff at Beven & Brock, and also to thank Mr. Beven for understanding.
Pros: Courteous and Compasionate
Cons: no
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