An ex-client and condo-owner came to this site to complain that we at Beven & Brock would not contact his or her HOA, presumably to resolve some maintenance related issue involving the HOA and his or her unit and tenant. We cannot, and should not have any contact with the owner?s HOA. We did not pick the HOA. We do not pay dues to the HOA. We receive no service from the HOA. As to this unit, we have no legal or contractual relationship with the HOA. We have no business relationship with the HOA relative to this unit. Only the owner does have such a relationship. We are in no position to ask anything of the HOA or of the owners of near-by units to the one we manage. Only the owner does. When issues arise involving an individual unit and an HOA, the only one with the power and authority to resolve the problem is the owner. Our responsibility is simply and solely to resolve problems that are 100% within the unit. If a unit needs new paint or new carpet, or to have a garbage disposal serviced or replaced, that is our problem. These problems do not involve the HOA. Problems that do involve the HOA must be resolved by the owner. He or she is the dues-paying-member of the HOA, not Beven & Brock. Beven & Brock will do its job, but the owner must do his or her job as well.
Pros: Long tenure in industry
Cons: Not perfect!
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