Southport Heating, Plumbing And Geothermal

My son had a new central air and furnace installed 3 years ago. Shortly after it was installed the furnace stopped working. It took 3 times for someone to figure it out. Now, today, the central air is not working, and mind you this was installed upstairs, so you can imagine how hot it is up there and thats where the kids sleep. After only 3 years, this should NOT happen. Their air conditioning down stairs is just fine and they have lived there for 9 years without a problem with that one. I can't believe there are only good reviews! They totally suck! more

VERY HAPPY WITH MY SERVICE TECH. more

Had to replace old furnace and AC but looking for UL Listed stuff. Southport had Carrier so called. Complete experience from initial assessment, to order to install was just outstanding. Everyone in the process knew what they were doing, and worked with me when there were "things in the way" on a house that was never designed for high efficiency equipment. Have already recommended them, and have used them for other service since. Now ready to have them come in for a system check since it has been a year since install. more

A nice service experience for a change. Making the appointment was easy. Ryan the tech was profession and competent. He nicely put up with my dog 'helping' him. more

Tony inspected the problem , gave us our options & answered all our questions. He proceeded to put in the new sump pump & everything was done in a professional way . He explained to us everything he did when he was done. He is a asset to your company!!! more

Same as above more

Eric Brannon did an outstanding job! My family and I have been dealing with a screaming / screeching furnace for about a week now. I called this morning right at 8, had someone over by 9. Parts were located (my furnace is at least 10 years old) and it's totally fixed by 1 p.m. We were hoping to not pay over $500 for everything and we did just that but also was able to sign up for the maintenance agreement for just a little more. Now we'll be good to go for spring when it finally decides to roll around these parts for the a/c too. Southport is awesome. more

The furnace blower was running but the house was cold. I turned off the thermostat but the blower kept on. I then turned off the circuit breaker for the furnace. I called Southport and Eric arrived an hour later (during business hours). He diagnosed the problem when he learned the blower wouldn't turn off. He had the part and replaced it and my 9 year old furnace was up and heating again. Eric was a pleasure to deal with; he even came back after I called and gave me the old part to show my husband. more

We were completely satisfied from our first service visit with Eric Garrison, our meeting with sales rep Tim Anderson (who explained all our options very well) and the installation of our furnace and air conditioning unit by Aaron and Nick. All of the above people were polite, knowledgeable and efficient. We would definitely recommend your company to our friends, family and neighbors. more

fixed leaking cast - came on time, diagnosed problem, walked me through entire process. resolved problem more

Initial service call was great and the technician walked my wife through all of the repairs and explained his work on our 30 yr old furnace throughout the process. Ultimately, we decided to move forward with a new system a few weeks later, which was made painless through the consultation, assessment, and installation process. Upon final walk through, it was noted that our new humidifier unit was not functioning properly - service was called immediately and arrived within 30 mins to resolve the issue. I highly recommend Southport, and will continue to use their services as long as I own my home. Thanks for everything! more

Our 3-month-old furnace quit functioning during one of the recent sub-zero cold snaps this winter. Within an hour, Renee had dispatched Colin to our home to investigate. Colin spent the next 8 hours troubleshooting and replacing parts to attempt to bring the furnace back to life. Additionally, he went to a local hardware store and bought several space heaters to help stabilize the temperature in our home. A second service technician, Erich, responded at 10:30PM, delivering a new circuit board, in a final attempt to restore the operation of the furnace. Unfortunately, a programming module from the manufacturer was required to synchronize the circuit board, blower motor, and thermostat, so we were left with a non-functional furnace for the night and a promise that Southport would have a resolution for us first thing in the morning. Promptly at 8:30AM the next morning, Mike from Southport called. He had already been on the phone that morning with the technical representative from our furnace’s manufacturer. Unable to find a course of action that would return our furnace’s operation that day, he had already called the representative of one of his other suppliers and had located a comparable furnace, both in terms of features and quality. With our approval, he dispatched Jose to pick it up from the warehouse, and Jose and Ryan had it installed and working early that afternoon…less than 24 hours after our initial service call was placed. Our Southport maintenance contract is worth every penny!!! Everyone from Southport we dealt with was courteous, professional, and trustworthy. They dealt with our situation fairly and provided us with topnotch service. We couldn’t be happier with Southport or more convinced we choose the right company for our heating and cooling needs. A sincere thank you to everyone on the Southport team!!! more

I can't say enough good things about my experience with Southport and Tim Anderson. The installation was professional and customer service was top notch. I highly recommend their service to all family and friends. more

This was a difficult install to say the least! A wonderful effort by Eric and others to solve a venting problem and I now have the best working system that I've ever had. Southport was here every day until it worked perfectly and clearly everyone cared about the service and product and the comfort of my family. A great big thank you!!! more

I've already recommended Southport Heating to a friend and will continue to do so. more

Woke up to a house that was 56 degrees, we called Southport and they were at our door at 8:30 a.m. The technician was very helpful, he explained the issue and offered some advise of some basic maintenance we should be doing. Great Service! and a Great Price! more

Eric replaced our faulty furnace blower motor. He seemed confident while describing what needed to be done. He also explained some options in a confident manner. While he was working I offered my help if needed, he replied, " No thank you, I'm doing just fine" in a confident tone. He presented the billing in an informative and confident manner. We also had several friendly conversations during his stay. I am CONFIDENT that I made the right choice when I chose Southport. more

We have been very pleased with the new furnace that Southport installed in for us in November! With as cold as this winter has been, we have thoroughly appreciated how warm our home has been this winter! We were always cold with our old furnace. The Southport staff that helped us in getting our new furnace were professional, helpful, patient, and friendly. Colin diagnosed the trouble with our old furnace and answered all our questions concerning the possibility of a new furnace. Josh patiently presented the various options for the new furnace and answered all of our questions. Larmar installed our new furnace with excellence! Ben fixed the zoning of the furnace vents in our basement quite effectively and patiently! Thank you Southport! more

Tom K and Tony just left my house after repairing my hot water heater. Both of them were very professional and helpful when questions came up. Specifically, Tom K went above and beyond to explain everything and make sure I was completely satisfied. Great work! Great employee! more

Southport came out the same day we called. They were going to fix our problem no matter how long it took. The personnel we have dealt with are friendly, extremely knowledgeable about their jobs and willing to go the extra mile to fix your problem. more