Our 3-month-old furnace quit functioning during one of the recent sub-zero cold snaps this winter. Within an hour, Renee had dispatched Colin to our home to investigate. Colin spent the next 8 hours troubleshooting and replacing parts to attempt to bring the furnace back to life. Additionally, he went to a local hardware store and bought several space heaters to help stabilize the temperature in our home. A second service technician, Erich, responded at 10:30PM, delivering a new circuit board, in a final attempt to restore the operation of the furnace. Unfortunately, a programming module from the manufacturer was required to synchronize the circuit board, blower motor, and thermostat, so we were left with a non-functional furnace for the night and a promise that Southport would have a resolution for us first thing in the morning.
Promptly at 8:30AM the next morning, Mike from Southport called. He had already been on the phone that morning with the technical representative from our furnace’s manufacturer. Unable to find a course of action that would return our furnace’s operation that day, he had already called the representative of one of his other suppliers and had located a comparable furnace, both in terms of features and quality. With our approval, he dispatched Jose to pick it up from the warehouse, and Jose and Ryan had it installed and working early that afternoon…less than 24 hours after our initial service call was placed.
Our Southport maintenance contract is worth every penny!!! Everyone from Southport we dealt with was courteous, professional, and trustworthy. They dealt with our situation fairly and provided us with topnotch service. We couldn’t be happier with Southport or more convinced we choose the right company for our heating and cooling needs. A sincere thank you to everyone on the Southport team!!!
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