Aid Audio & TV Service Corporation

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17903 Union Tpke
Fresh Meadows, NY 11366

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(718) 969-2211
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Reviews
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Best

Called them to repair my washer, wwas told by Samsung to call them. Looking at reviews I was skeptical about them but decided to give them a try. I can telll you it went perfectl...

Worst

I am so glad that the customers that had such a positive experience with this company did so and I hope it continues. Unfortunately, I cannot shake the feeling that some of those...

HORRIBLE CUSTOMER SERVICE STILL IN PLACE 6/16/2009

The Customer Service is STILL HORRIFIC! I tried to be polite and positive and the receptionist's mentality is so stained that she couldn't receive positivity even when you try to give it to her. Her rudeness, lack of professionalism, and inability to conduct business effectively is just plain sad. My daughter found these reviews after my aweful experience with this company today. Upon reviewing them I am telling all, WE ALL ARE EXPERIENCING THE SAME CRAZINESS FROM THESE PEOPLE!!!!!! I am reporting them to the proper agencies and have already refused to do business with them. I will not put myself into further interaction with these people. Cons: EVERYTHING more
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Worst Customer Service in NYC 5/19/2009

I have a Samsung Refrigerator under warrenty. Aid Audio & TV Service is under contract to repair requests made from Samsung. They told me because another company looked at my refrigerator they will not come out and look at it. The woman on the reception told me she was through with me and I should not ever call them again. Even Samsung had a bad experience with this person after I told them what happened. Samsung will be removing them from the customer service center list. I don´t know how such a company can survive today in NY or America. I have never been so rudly mistreated from some company that are supposed to be professionals. What a disgrace. Pros: Worst Manners Cons: Should go Bankrupt more
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Worst customer service I have ever had 4/24/2009

I wish I would have read the review on this company before I used them. They have the worst customer service I have ever encountered. They took over a month to fix my TV and never returned my calls. The people that answer the phones have no respect for the customer and are very rude. I would not recommend this company to my worst enemy. Cons: no customer service and they take forever more
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Treats customers like dirt 4/23/2009

I was told that someone will come to fix my TV between 1 and 4. I had to leave at 4 for my own appointment and someone came at 4:30. When I called the next day, they blamed me for missing the appointment when it was them who gave me the wrong information to begin with. I didn't want to argue with them any more so, I asked them reschedule it to the following week. The second time, I didn't even get a call for the time window. It turns out, it was not even scheduled. When I asked them why it wasn't even scheduled, the customer service representative kept blaming me for missing the first appointment. Since I was getting nowhere with the customer service representative, I asked for the manager. I explained everything to the manager and he was even worse. He started accusing me of lying about being misinformed and my failed attempts to contact them. At that point, I realized there is no point of continuing the conversation. I must say, they are definitely on the top of my WOSRT customer service list. Pros: Didn't find any Cons: Insulting customer service more
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RUN Away From This Place 4/16/2009

They are the most unprofessional people I have dealt with and I do not see how they are still in this business. I have been screamed at, called a liar, treated like I was a piece of excrement. They made an appt for 8am and showed up at 7pm. Then the next time they were actually supposed to come and fix the TV, they refused to show up. My husband spent 25 minutes on the phone begging them to come to fix our tv. After 5 WEEKS, the tv isn't fixed. Just make sure you complain to the warranty providers as much as possible. My warranty provider is reviewing them. Let's make sure they lose their contracts. They do not deserve to be in business. Cons: Everything more
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This place is Extremely unprofessional 4/1/2009

To start the woman who answers the phone is a moron...They schedule the appointment with you and never call to say what time they are arriving. Then when you call to find out they give you a time and NEVER show up or even have the common courtesy to call to say they would not be able to make it. I would never use this company after my very first experience with them. more
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A HORRIBLE PLACE TO DO BUSINESS - RUN AWAY!!!! 12/26/2008

This company needs to be forced out of business!!!! Their professionalism is completely non existant! They contradict themselves....The ""woman"" who usually answers the phone is out of her MIND! My TV was puchased at another retail store and sent to Aid Audio when it malfunctioned under a ""protection plan."" What a miserable plan and service from both places - I NOW know why this ""retail"" store (who's initials are CC) just filed chapter 11 bankruptcy on Nov. 11.\r Aid Audio had my tv for two months after picking it up and said that it would be delivered Dec. 26, 2008. When I called to get a window of time that I should expect them, the ""woman"" said - ""You don't have an appointment to have your tv delivered...."" (after I spoke to a man there last week who told me that it would be). She then proceeded to tell me that the next available delivery date would be after Jan. 5, 2009! UNBELIEVABLE! Pros: there are NONE Cons: there are TOO MANY to mention more
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NEGATIVE 10 STARS - AVOID AT ALL COSTS (unless you like getting RIPPED OFF) 7/12/2008

What started as a Fully Covered WARRANTY repair turned into a MAJOR hassle and inconvenience. Aid Audio replaced BROKEN Part with a USED Part and demanded CASH ONLY (even though the repair was FULLY COVERED). Tried to scam BOTH me and the Manufacturer at the SAME TIME. As of June 18th LG has REMOVED them from their website of approved service centers. Customer Service by an employee named Rick was straight out of a HORROR movie. He must be an owner because any GOOD Business man would NEVER put their business in his hands. Don't Walk, RUN AWAY from Aid Audio!!!!! Pros: Dave's Chinese is on the Corner of 188th Street and Union Tpke Cons: EVERYTHING!!!!!!! more
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DO NOT DEAL WITH THIS COMPANY. 5/30/2008

Waited over 3 week for a repair. First time I called them up. They never showed up. They second time I called them up. The repairman refused to call me and ask for directions because he could not find the building I lived in. They are thre most rude and Inconsiderate company I have ever dealt with. DO NOT DEAL WITH THIS COMPANY. Pros: DO NOT DEAL WITH THIS COMPANY. Cons: DO NOT DEAL WITH THIS COMPANY. more
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Don't bother 4/22/2008

An awful experience! They were condescending and rude in initial conversations, then proceeded to misdiagnose the problem, wasting time and money. The technicians don't seem to know what they are doing, and the customer service is clueless and unhelpful. Did I mention the TV still doesn't work? Spare yourself the hassle and don't even think of using them... Cons: Inept technicians, poor service and disregard for customers more
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Rude, slow -- just awful!!! 4/1/2008

This is the worst TV repair place ever. If you want to be without a TV for two months for simple repairs then by all means call them. But who knows what's happening to your TV in those two months. It could come back with additional problems like an earlier reviewer mentioned. So, so mad/frustrated/annoyed with their service. They just don't care about their customers and I'm not so sure they care about their work either... Cons: Incredibly slow, very rude, don't give a hoot about customer service more
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Best dedication I've seen in a company in a long time!! 3/19/2008

I have to say my experience with this company was very rewarding. This company bent over backwards to accommodate me and even fought with the manufacturer directly, on my behalf, to make sure the situation was taken care of the right way. Because of all their hard work, they were able to get my 52 inch plasma television replaced with a brand new one. I'm a little shocked over the other reviews. The company was very polite, courteous, and professional. The staff kept my up to date with what was going on with the situation and explained that it could take longer than anticipated. They had my new television delivered and reinstalled in a very reasonable time frame. Being in the customer service industry, I can understand how people can be unrealistic in their expectations. All of their hard work and dedication is much appreciated! I recommend this company to anyone who wants the job done the right way without the b.s.!! Pros: You actually talk to a person not a machine and CLEAN WORK!!! Cons: None that I can think of! more
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this is the lowest form of customer service ever. 12/11/2007

this company has several locations in flushing ny. DONOT go to any of it for ANYTHING. Check the business bureau, they have multiple complaints on file. Their service and attitudes are horrible. I was humiliated as a customer, called names, and the boss stated, if you don't like it then don't call us. Well, my tv was still in their possession. Everything about what the other reviewers said is true and for real. so save your self some sanity and don't use these people. They should be lobby against and I would encourage the customers to call the warranty company and tell them not to use aid audio service. Pros: nothing at all Cons: worst customer service ever, even the manager uses profanity, unreliable, more
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Hopefully it's not too late for you! 11/30/2007

Unfortunately I only found this firms reputation after I personally had an issue with them. Hopefully it's not to late for you. Find another firm now or you will join this listing of complaints. \r \r My experience with this company has been the horror show that other posters have described. Rude and bad customer service to start and a bad repair where they inflicted further damage on my unit. I am amazed they are still in business. \r \r If you found these posts early, consider yourself lucky. If you found it out too late I am sorry, but if it's any solace you are not alone. Call your manufacturer's customer service and tell them of your experience. \r Pros: not any I can recount Cons: bad service and skills more
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How do these people stay in business? 11/6/2007

Waited over a week for a 15 minute repair (one part, 16 screws and a circuit board) and the repairman refused to get out of his van because he thought they were towing people in normal parking areas. Now I have to wait yet another week for a part I could have ordered and installed myself if it were not for the warrantee. I offered to pay his parking and for any ticket he might get and they still refused to park and come in and service my TV. I will have lost $1600 in income missing two days of work because one pusillanimous freak could not find a parking space. Criminy.\r \r They don't deserve one star, but I could find no way to get anything lower. Pros: Could not find any. Cons: Did not show up for appointment, reschedule a whole week later, refused to work with customer to find parking. more
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Very bad service, rude 10/27/2007

Very poor service. Stay away. They store TV sets on the sidewalk exposed to elements in violation of electronic repair standards. Make a complaint to consumer affairs and RCA. Pros: None, picked up TV never brought it back Cons: Rude, uncooperative, store TV's on sidewalk in rain exposed to elements more
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Absolute Worst!! 9/26/2007

I used them only because Circuit City uses them for their warranty repairs. This is the absolute worst company to deal with, do not EVER use them! They have zero customer service, it's almost like they take joy in being the most obnoxious company to work with. They have no flexibility, are rude, and just horrible people. They need to be put out of business. Pros: Forced me to do a lot of reading in the TWO MONTHS they had my tv Cons: Everything about them more
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Awful customer and quality service 7/26/2007

I absolutely agree with the previous reviews about Aid. They have awful customer service where the operators at the phone are impatient, rude, and hang up the phone so quickly you are left feeling as though you will never get your questions answered- since you never have the opportunity to ask them. Secondly, timely and convenient service is hugely lacking. Aid does not let you make appointments, so you must wait for the phone call (the day of, no earlier) that gives you a span of 3 hours in which they will come. But no shows are a problem, and people at Aid seem to have no idea where their technicians are at any given time. Paperwork also takes longer than their estimated time - in other words, like other people said, they lie about how long things will take.\r \r Very unreliable, very unhelpful staff, and very untimely service that drags on for way too long. I already called PC Richards to suggest that they no longer use them as a warranty service. You all should do the same. Cons: bad service, unhelpful employees more
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I can't believe they are still in business 5/22/2007

Had I known they had such a bad reputation, I would have never let my manufacturer choose this place to repair my TV under warranty. Just like the other reviews, forget trying to get your TV fixed anytime soon. Also, their customer service is beyond rude. I've been yelled at and hung up on numerous times. It just amazes me to see how they can operate this way and still be in business. It's been over a month since they finally took my TV away for repair (it took several weeks before just for a tech to come out and take the TV away) and at this point, I'm just hoping to get my TV back in one piece.\r \r Seeing how they treat their customers, I really don't have faith in the quality of their work either even if they do finally fix it. Just like the others I must say STAY AWAY!!! Pros: They pick up the phone most of the time although they will slam the phone on you right after yelling at you. Cons: They way they do things, it just seems like they don't want to do any business. Maybe we should just put them out of their misery and let them go out of business. more
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Avoid at all Costs! 5/21/2007

My worst experience with technical repair service. I began talking with them since February '07 and my TV is still not repaired. Multiple times they would call me in the morning explaining to me that a technician would be coming and they never show. STAY AWAY from this company! Cons: Waisted three saturday afternoons waiting for a technician that never show more
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