I absolutely agree with the previous reviews about Aid. They have awful customer service where the operators at the phone are impatient, rude, and hang up the phone so quickly you are left feeling as though you will never get your questions answered- since you never have the opportunity to ask them. Secondly, timely and convenient service is hugely lacking. Aid does not let you make appointments, so you must wait for the phone call (the day of, no earlier) that gives you a span of 3 hours in which they will come. But no shows are a problem, and people at Aid seem to have no idea where their technicians are at any given time. Paperwork also takes longer than their estimated time - in other words, like other people said, they lie about how long things will take.\r
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Very unreliable, very unhelpful staff, and very untimely service that drags on for way too long. I already called PC Richards to suggest that they no longer use them as a warranty service. You all should do the same.
Cons: bad service, unhelpful employees
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