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Businiess name:
Aid Audio & TV Service Corporation
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Review by:
citysearch c.
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Review content:
I was told that someone will come to fix my TV between 1 and 4. I had to leave at 4 for my own appointment and someone came at 4:30.
When I called the next day, they blamed me for missing the appointment when it was them who gave me the wrong information to begin with. I didn't want to argue with them any more so, I asked them reschedule it to the following week. The second time, I didn't even get a call for the time window. It turns out, it was not even scheduled. When I asked them why it wasn't even scheduled, the customer service representative kept blaming me for missing the first appointment. Since I was getting nowhere with the customer service representative, I asked for the manager. I explained everything to the manager and he was even worse. He started accusing me of lying about being misinformed and my failed attempts to contact them.
At that point, I realized there is no point of continuing the conversation.
I must say, they are definitely on the top of my WOSRT customer service list.
Pros: Didn't find any
Cons: Insulting customer service
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