Michaels Bellevue Subaru

The service department employees are wonderful. They help my family with whatever car issue we have. I have worked in the customer service field for over 20 years and know good service when I get it. more

After reading all the review on the web, I've already had a really low expectation of the service here but I just didn't realize how bad. I checked in with the front desk, asking for a salesperson. A salesrep. came out and told me, "I usually deal w/ online sales only but what can I do for you?" I informed him I would like a preowned Subaru and I saw online Chaplin listed quite a few preowned ones that I would like to take a look at. The salesrep told me, "well I can get you a new 2010 Subaru Impreza for $19K and if you have good credit then the interest rate is 3.9%." I informed him that I'm sorry but I'm NOT looking to buy a new vehicle but would like a preowned one. He told me, "you don't want an old one because you would have limited warrantee blah blah blah". I told him I understand that but I would like to see the preowned on that I saw on the web and would like him to show me those ones. He told me that's just too bad and that's Chaplin Subaru's not the place for me then. more

I recently took my Subaru here for a recall check and a full synthetic oil change. The prices are standard in the the industry but they did give me $10 off my service :) Mike, T.J., and Maurey are true professionals at the service desk. They are all friendly and very knowledgeable. I had a 1:30 appointment but I showed-up almost 45min early and they were able to get me in almost right away! Thanks guys! I usually do my own car service but I will definitely go back to these guys when I need help. more

I have been to Chaplins many times for Service. Matter of Fact, I will never go anywhere else. The reason why most people complain about service is because of their attitude going in. I do agree that they are VERY busy and they do get back logged, which DOES affect their behavior, but all in all if you come in with a smile on your face instead of being a negative nancy , then you will get some good service. If you want great service from the advisors at Chaplins, then spend more time talking about something other than your car. When you go to your hairstylist, do you talk about your hair the whole time? more

I will NEVER go here again.\r \r I went in last week b/c I needed my car serviced and my ?check brake pad? light came on. I mentioned the light when I made the appointment and I mentioned it 2 more times when I dropped it off. Each time they said they?d take a look at my breaks. When I went to pick up my car I asked if they?d checked my breaks and they said they did. This was Wednesday. Friday, the light came back on again.\r \r Okay, so I live in Seattle but work in Bellevue and Chaplins provides a shuttle to and from work so that?s why I went here? so I didn?t have to take time off of work. I normally ride the bus b/c gas is so freaking expensive.\r \r SO, I called them on Monday and said that my light came back on and asked AGAIN if they even checked the breaks and they said that they did a general inspection but didn?t check the pads and that I should come back in and have them take a look at it. This is such a freaking inconvenience for me since I normally take the bus and I have to get up extra early to take the freaking car in blah, blah, blah. So now they want to charge me the outrageous amount of $450 to fix my break pads? I THINK NOT!\r \r I?ve already gotten second and third opinions from contacts I have and they said they are def. trying to d*ck me over.\r \r Oh, to be a girl in a mans world. F-U Chaplins!\r more

I bought a Volkswagen R32 from Chaplin and the contract included a spare set of alloy wheels with specified snowtires. Chaplin tried to find every cheap way to avoid giving me what I ordered including giving me Jetta rims which Les Schwab said would never fit. I left the car at Chaplins for a month and finally took it until they could get the rims and tires. A week later my son destroyed the R32 because of incorrect tires (summer slicks, no snowtires in Dec.) thus causing me $7,000 including the deductible and insurance increases over 3 years. I should have known as I had a warranty fight previously with Chaplins for my GLI with Volkswagen finally stepping in and settling for me.\r \r I will never buy a VW or Subaru from Chaplins. more

I should have checked the reviews here before taking in my VW here but I was new in town and the location was convenient. Brought the car in for diagnosis/repair and initially everything seemed to go well. The problem was identified and all that had to be done before proceeding with repairs were a couple of phone calls for warranty covereage information from my previous out of state dealership. That's when the lies began. \r \r After not hearing anything back I called to check on progress. I was told the out of state dealership wasn't getting back to them. Waited...nothing...called back and same answer. A little weird as I knew the out of state service dept to be excellent. I ended up calling Chaplins myself with information to get the warranty information directly. Again, after not hearing from them, I called and was told they were now waiting on a decision from the warranty people. Rather strange as this had never been the case before. Nevertheless, waited and still no news. Another phone call and given the same answer. Few days later, I call and ended up with another technician (finally got to speak to someone after I left 3 messages). Was told they were just in the process of looking at the car to see what the matter was! I had to inform them that the problem was already identified and they were supposed to be checking into warranty information. \r \r I called the extended warranty people directly and was told that there had been no inquiries on the car. Additionally, their system doesn't involve calling people back with repair decisions - it's not the way they work. That part rang true based on previous experience.\r \r I understand about an occasional white lie to smooth things over but I count at least five times over the course of a week. It finally took a call to the service manager to set things right. Never will I use them again. Pros: Location Cons: Untrustworthy more

On behalf of my Former Boss (FB), whose opinion I respect greatly, I must submit this review.\r \r When FB arrived at the dealership, he knew EXACTLY what he wanted. He scoured the lot for the specific model and edition he desired. It wasn't there (and he's extremely throrough) so he asked Salesperson 1 if there was one available in an area close by. And mind you, it took 20 minutes for a salesperson to even breathe in his direction in the first place.\r \r S1 hemmed and hawed that the car he was looking for was on the lot and led him to several cars that FB had already verified as NOT the car he wanted. FB is all about efficiency and low hassle, so he was pretty steamed about S1 giving him the runaround in an exercise of sheer stubbornness/stupidity. S1 even had the gall to insult FB thrice in the form of ""I've been working here X decades and I blah blah blah Master of the Vehicular Universe blah blah"". It became obvious that S1 wasn't listening to a word that was being said so FB asked for another Salesperson.\r \r Salesperson 2 saunters along 10 minutes later WITH THE LEASE PAPERWORK of all things without having discussed the numbers or even FINDING HIM THE CAR HE WANTED TO LEASE! In a baffling turn of events, S2 begins to badmouth S1 like a pimp with a mortgage. What kind of idiot does that in front of a potential customer?\r \r When they finally did start talking numbers after 25 minutes of waiting around, FB's request for ""lower monthly payments and $1K down"" was interpreted as ""Pickles and mayo on a camel's backside"". It just made you want to reach over and adjust the poor little guy's helmet. And if that wasn't sad enough, he pre-empted any attempts at haggling by declaring that the ridiculous price ""is what it is"". I mean, where did this chump learn to close? At a cr4ck house?\r \r Suffice it to say that no car was leased that day nor shall ever be leased again at this Nitwit Factory. Causing aneurysms one vein at a time. Pros: relative location to reviewer's workplace Cons: salespeople, inflexibility, too expensive, doesn't care about customer needs more

Their technician lost OBD port dust cover upon diagnosing ""Check Engine Light"".\r \r Upon next unschedule repair (covered under factory warranty), I asked to replace the missing cover. Upon completion of repair and receipt of the car, I noticed the cover had no been replaced,\r I was told to come back and talk to Aaron (service consultant) who left the office. It took THREE REMINDER CALLS on my part before Michelle finally left me a message that the part was ready for installtion. I called in to thank her & offer part pick up only (it's plug & play), but instead what I received was unnpleasant & hurried reply, I lost my chance & will to thank her.\r \r I also noticed while in the waiting room, service employee speaking ill about a cusomer inspecting his beloved Toureg, as if it is a bad thing to inspect his own car after service.\r They do not understand why VW drivers drive VWs.\r \r The word ""customer service"" do not exist in their service dept. \r VW may want drivers, but in this dealership DRIVER ARE NOT WANTED.\r \r I will go to Campbell Nelson, which has much better service, from now on.\r more

I had to speak to 7 different people to establish that they did have a blinker for a forester. That despite the fact that I called the number that their web site described as ""Service Department"". Then I wanted to know if they could fit it for me as it was an emergency (I didn't want to get a ticket.) I was passed to 3 other people before they established that they could not help me. \r \r Compare that to my experience with Dodge of Bellevue who maintain my other car. I once needed them to fix my air conditioner last minute before going on a trip and they figured out how to say yes. That was a much bigger job of course but they understand customer service...and you usually get all the answers you need from a single person.\r \r Chaplins, stick to selling cars, customer service is not a requirement for that, leave the servicing to companies that care. Pros: Never seen one Cons: Everything about this crowd is a con more

I have had my Subaru into Chaplin's Bellevue twice now. One for major warranty work and now 2 months later for my AC. They charged me $150 just to diagnose that my AC was out and then charged me for 2 hours labor to replace a $50 hose (another $250). On top of that, the service woman was arrogant and rude. How dare I question paying $400 to have a hose replaced! I will not go there again - and will take the time to tell others if it prevents another similar service disappointment. more

If management of the service department can treat someone of the same status in the business like they are a complete idiot then how do you think the management is going to treat a regular client. The service manager accused me of doing things with my car that is completely untrue. I will never take my car there again. Chaplins may be 5 minutes from my house, but now I'm going to Pignataro in Everett! Pros: location Cons: management, service more

We went there to test drive and buy a Subaru Forester. We were treated with disdain on entry to the showroom. We were cash buyers so the job should have been easy. Could or would not give us a bottom line price for a vehicle. We were given the general immpression that the staff could not care less whether we bought or not. On the positive side; we were allowed to test drive a vehicle unsupervised. Due to the attitude, we did not buy from this dealer. Pros: Big inventory Cons: Arrogant salesmen more

We bought a new car from Chaplin's about a month ago. Price it out all over town and while their price wasn't the lowest, the location was the most convenient for us. Low-key sales staff, boring waiting area! The finance manager tried to sell us all sorts of stuff we didn't want. Then we got a letter from the customer relations manager thanking us for our vehicle purchase and he put the wrong last name on the letter. Oh well. The nice part is that they let you take the car out for a test drive by yourself. You can take it for as long as you want (I think we had it for an hour and a half!). One downside is that the lot is REALLY crowded. It's hard to find a customer parking spot. more

As an intimidated shopper buying my first car on my own, I went to Chaplin's. I had a great experience! I felt like the salesperson really listened, and didn't take advantage of my being female as I have heard happen with buying cars. I purchased a great car which I had for 5 years, then traded it in for my 2nd car at Chaplin's and again had a fantastic experience. The staff was friendly, helpful, and respectful. I made the mistake of purchasing my 3rd car at a Volkswagen dealership in Tacoma, and it was a nightmare. The Salesperson was rude, demeaning, and discounted my concerns. 'll go back to Chaplins in the future, and bring my car there for any maintenance. more

Any smart consumer knows: if a salesperson makes a promise, you need to get it in writing. That is why I was astounded when after hours of working with the salespeople at Chaplin, and in the final stages of buying a car, they REFUSED to put their promise of 30 day guarantee in writing, saying that I had to trust them (my friends had a good laugh over that one). They admitted that putting a promise they planned to keep in writing cost them nothing, but would make me comfortable - yet would rather lose the sale than do it. Pros: lots of cars Cons: , customer service more