I have been to Chaplins many times for Service. Matter of Fact, I will never go anywhere else. The reason why most people complain about service is because of their attitude going in. I do agree that they are VERY busy and they do get back logged, which DOES affect their behavior, but all in all if you come in with a smile on your face instead of being a negative nancy , then you will get some good service. If you want great service from the advisors at Chaplins, then spend more time talking about something other than your car. When you go to your hairstylist, do you talk about your hair the whole time?
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