I made a reservation for an oil change the week before my appointment (you knew I was coming for a standard oil change). I get there on time and wait an hour for them to tell me that they could not complete my oil change because they did not have an oil filter. i am not sure what kind of dealership service department doesn't have an oil filter in stock.. They told me I would have to wait multiple hours. I had to go to work and I made my appointment in the morning for a reason. I then had to take a loaner car to work and then come after work out of my way to pick up my car all over an oil change. Not impressed. The only reason I am giving 2 stars is because the front desk lady was very sweet.
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