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Businiess name:
Michaels Bellevue Subaru
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Review by:
citysearch c.
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Review content:
I had to speak to 7 different people to establish that they did have a blinker for a forester. That despite the fact that I called the number that their web site described as ""Service Department"". Then I wanted to know if they could fit it for me as it was an emergency (I didn't want to get a ticket.) I was passed to 3 other people before they established that they could not help me. \r
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Compare that to my experience with Dodge of Bellevue who maintain my other car. I once needed them to fix my air conditioner last minute before going on a trip and they figured out how to say yes. That was a much bigger job of course but they understand customer service...and you usually get all the answers you need from a single person.\r
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Chaplins, stick to selling cars, customer service is not a requirement for that, leave the servicing to companies that care.
Pros: Never seen one
Cons: Everything about this crowd is a con
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