Their technician lost OBD port dust cover upon diagnosing ""Check Engine Light"".\r
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Upon next unschedule repair (covered under factory warranty), I asked to replace the missing cover. Upon completion of repair and receipt of the car, I noticed the cover had no been replaced,\r
I was told to come back and talk to Aaron (service consultant) who left the office. It took THREE REMINDER CALLS on my part before Michelle finally left me a message that the part was ready for installtion. I called in to thank her & offer part pick up only (it's plug & play), but instead what I received was unnpleasant & hurried reply, I lost my chance & will to thank her.\r
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I also noticed while in the waiting room, service employee speaking ill about a cusomer inspecting his beloved Toureg, as if it is a bad thing to inspect his own car after service.\r
They do not understand why VW drivers drive VWs.\r
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The word ""customer service"" do not exist in their service dept. \r
VW may want drivers, but in this dealership DRIVER ARE NOT WANTED.\r
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I will go to Campbell Nelson, which has much better service, from now on.\r
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