After reading all the review on the web, I've already had a really low expectation of the service here but I just didn't realize how bad. I checked in with the front desk, asking for a salesperson. A salesrep. came out and told me, "I usually deal w/ online sales only but what can I do for you?" I informed him I would like a preowned Subaru and I saw online Chaplin listed quite a few preowned ones that I would like to take a look at. The salesrep told me, "well I can get you a new 2010 Subaru Impreza for $19K and if you have good credit then the interest rate is 3.9%." I informed him that I'm sorry but I'm NOT looking to buy a new vehicle but would like a preowned one. He told me, "you don't want an old one because you would have limited warrantee blah blah blah". I told him I understand that but I would like to see the preowned on that I saw on the web and would like him to show me those ones. He told me that's just too bad and that's Chaplin Subaru's not the place for me then.
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