If management of the service department can treat someone of the same status in the business like they are a complete idiot then how do you think the management is going to treat a regular client. The service manager accused me of doing things with my car that is completely untrue. I will never take my car there again. Chaplins may be 5 minutes from my house, but now I'm going to Pignataro in Everett!
Pros: location
Cons: management, service
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