Usa Baby

Here I stand just after Hurricane Irene with no power and a tree on my house, having to go to the library to write this. Wondering where my babies furniture is?? I was told FOR 10 WEEKS NOW that my furniture was on it's way. What a bunch of LIARS carrying out FRAUDULENT TACTICS!! My baby is due any day now and I ordered this more than 4 months ago. Never, never, never, never patronize these people, and also do not trust them!!! more

Update, this store has closed and screwed people out of thousands of $$ including myself!!!!\r \r My husband and I went to USA Baby to look for a lamp. We had no intention of buying furniture because I knew the shipping/delivery dates would be way too close for comfort. We started looking around and told the sales people our due date and concern for lack of time, we were overly assured by the sales people that if we decided to order from them, they would immediately check availability of any pieces and could assure us they would be here in time, well before my due date, with rush shipping of course. The pieces we picked were confirmed in stock at the manufacturer and we paid out the wazoo for the rush shipping on the ""guarantee"" that it would be to the store in 3-6 weeks with about another week for the private deliery company to pick up and delivery to us. I say ""guarantee"" becuase they cannot ""guarantee"" in writing any specific shiping date but the saleslady gave us her ""word"" with a wink and a smile...\r Six weeks came and went without a word from USA Baby. My husband called and was told our furniture would be there the next week and that we would hear from the private delivery company that same week. Another week went by and no word from anyone. I called again another week later to check the status only to be told that my furniture was there, had been for a week but that their truck which transports the furniture to the private company had broken down and therefor our furniture was stil sitting in their warehouse. I was again ""assured"" that the furnitured would be delivered to the private company that next day and I would hear from them shortly. We finally heard from the delivery company the next Saturday morning and of course the earliest delivery date they had was a week and a half away, I schedule the date and was given a window of 1-3pm for delivery. My husband took the afternoon off of work and waited for the furniture, and waited, and watied. 4pm rolled around and no furniture and no phone call. I called the company left a message and they called back around 4:15saying they would be there at 4:30, of course 4:30 came and went. They finally showed up at 5pm. The delivery men aplogized and were very nice but after the time we've had with USA Baby it was just the icing on the cake. Not only had we paid out the wazoo for furniture and delivery but my husband had taken and entire afternoon off of work for no reason. \r Of course talking to anyone at USA Baby after you've paid your bill is worthless, once they have their money their customer service goes out the window. My suggestion is go there look around (dont be fooled into buying though), find furniture you like but order it online. It will be much cheaper and you'll get it MUCH faster! more

Great selection of furniture, super helpful sales people. Nothing I've seen comes close! They carry furniture brands I researched and that were praised in the Baby Bargains book. Their selection of linens is great too. A cut above the chains, a must see if you want the good stuff! more

We ordered our baby furniture February 5. The latest the furniture was expected to arrive was the second week in May. I called to check because no one called me with updates to find out that some pieces were going to be late. Ok...I could deal with that my due date is the end of July so plenty of time. I got a call that the crib, converter rails and todler rail was in but they were still waiting on dresser and night stand. Later in May I called to follow up to be told it should be shipped to the manufacturer the following week then sent to USA Baby. Which didn't happen in that time frame. For them to deliver it was almost $300 so we picked up the furniture on June 18th a couple of days after it arrived. Got home all excited...only to open the dresser box (which was not damamged on the outside) to find a damaged dresser. The third drawer does not open and where each drawer was put in the dresser there is a nick. I called and had to take pictures and email an explanation of what was wrong with dresser.\r \r The response I got was...they were going to order me another dresser and it would be here in 2-4 weeks. When it came in they would open and inspect and then we could pick it up. Ok...here are the problems. My actual due date falls within the 2-4 weeks, however they are inducing this week still within the 2-4 weeks. The next issue is why do we have to pick-up the new dresser. We picked up already and none of this is our fault. I explained all this to the girl who called me back to be told she doesn't make decisions she is just the clerical person and she would pass this on. And if the first dresser was so late coming why does it only take 2-4 weeks for another.\r \r Never heard back so I followed up on Monday to be told that the dresser would be here this week and they would deliver but my husband or someone would have to be here to help the delivery person...really!!! got a call today saying that the dresser will not be here till the end of next week. I'm being induced Friday. Not sure why no one there cares. I guess they got their money. I ordered in plenty of time!! \r \r I had heard a couple of stories about there customer service after you place your order but I had already ordered. I didn't mind spending the money for quality furniture or waiting for delivery but I thought I would have had a complete nursery before my baby came!!!! more

My furniture is in, so I was looking for their phone number and googled it, and I was curious to see their reviews. After reading Erin's whiny review, I couldn't help but respond. She's right, orders take some time, mine took 15 weeks. But I wanted the good stuff, and I found it there, and I love it!!! So I guess, if you want a huge selection of nice furniture to choose from, you shop at USA Baby - if you want speed, then you settle for what the big stores have to offer. But the whiny, complaining about being nickeled and dimed about expedited delivery - isn't that an option?!? If you don't want it, don't buy it! And the mattresses starting at $100 not being approved by some association - well then, buy a different mattress! What's the deal, did the store employees make the mattress?!? Oh, they must be out to get you. Did they force you to buy the $100 mattress?!? And the free delivery, I had the same query with them - but on their website it says to ""see store for details"" - and I did, and my sales person told me the details. Maybe your pissed because you assumed, and now its convenient to blame the store - or I know, they lied to you!?!? Hate to sound like Erin, but all the whining and complaining, I guess its the third time mom in me being a cynic - I guess I know why there are so few options in Richmond, far too many businesses want to run and hide from people like Erin! more

I heard from other parents that USA baby was notorious for late deliveries, but having 20 weeks to spare, and being more relaxed with my second child, I opted to purchase from them anyway. My advice: BEWARE!!! If you feel like getting nickeled and dimed at checkout, this place might be great for you, but otherwise, look elsewhere. (I know Richmonders, our options are limited.) My favorites: paying extra for ""expedited delivery"" which was recommended even though I had 20 weeks until delivery and the crib is supposed to arrive in 8-13; being told mattresses start at $100, only to be told later that the $100 option is NOT authorized by the American Association of Pediatrics; being promised free ""white glove"" delivery only to be told later that a 3k purchase was required (never mentioned during sale or my two trips to the store AND it would require that I buy two of the nursery sets I'm purchasing!) I called to check on the status of my crib at 8 weeks, only to be told the order date was later than when I placed the order and that the delivery time was 8-14 weeks. We are now at 13 weeks post-order, and I haven't heard anything. The good news is that my expecations for an on-time delivery are low. However, my overall experience has been that these folks are incredibly slimy and untrustworthy. more

I ordered a BABY'S DREAM crib in February and received the crib in May, 14 weeks later. However, the pieces were made incorrectly and did not fit together. We ordered a replacement piece through USA BABY and 6 weeks later, they sent us the WRONG replacement piece. Not only did they get the order wrong, the replacement piece was delivered on a Friday and they conveniently decided to wait 4 days to notify us. It has been 20 weeks and we still do not have a crib. DO NOT order from USA Baby Richmond, VA. They will repeatedly delay your delivery date and claim that they are doing everything they can to get you your product. A timely delivery and acceptable service is not one of their priorities. more

Last week I received delivery of my baby's furniture and linens, SO happy!! The nursery just looks perfect, just as I had hoped. Baby is due next month! I'm very glad I planned ahead, the furniture took a while to arrive. But my sales person gave me super advise on what to do, and when. Really helpful. A must see store! more

When my husband and I went to USA Baby last month, we really weren't planning to buy. We saw a cheaper crib online, but when we saw the bristol collection at USA Baby, we were sold. It was more expensive, but so much nicer!! I was a little worried, because my baby was due very soon, and it takes some time to get a furniture order in. But USA Baby put my crib on a rush shipment and I got it in time! They really cared and we're so thankful for their service. I just wish they had my pack n' play in stock, oh well, they did great with the furniture! more

Just picked up our furniture yesterday, and our baby's room is ready to go! The furniture they sell is just great, we're very happy with it! We spent a little more than planned, but we felt it was a smart investment over the long run. So glad we stuck to our guns and got the furniture we really wanted! more

Do not buy from this store- as other commenters have said- they stock no inventory and are impossible to deal with! I had a friend that had a bad experience from them 2 years ago (baby furniture delayed and delayed) and then a family member that is still waiting (after 4 months) for her furniture. And they don't care- they are doing nothing to expedite or credit the order for all of the trouble and broken promises. \r \r I went in there today to look at a highchair that was on sale during their once a trimester sale- the sale price was the exact same as other places online. When I asked about availability, in hopes of leaving with said highchair today- she said it would be 3-6 weeks. Their inventory is TERRIBLE- they keep nothing in stock and they have zero track record for time frame ordering stuff. \r \r I had numerous positive experiences with the USA Baby in Charlotte, NC but am so disappointed with the Richmond location! Buy online from someone else- that's my advice! more

I spent countless hours searching for furniture and other items for my baby's room. I've check out the big and small stores. The staff at USA Baby is so nice and helpful, which is a far cry from what I found at the other stores. Staff at the big stores don't know much of anything and the people at the boutiques are rude. Thanks USA Baby! I too bought the Munire brand furniture (the Bristol set), I'm more than pleased with my decision! Don't settle for the cheap stuff found online, I so glad I didn't! more

Just received delivery yesterday, my nursery looks so beautiful! Everything went off without a hitch, first the first visit to the store to yesterday's delivery. Couldn't be happier! If you want real furniture that will last, they sell the best furniture brands. We got Munire furniture, trust me, don't buy that cheap stuff found online, its worth spending a little more to get great quality. more

USA baby sells some nicely built furniture at an ok price. Avoid giving them any money. My wife and I took the plunge on the ""Cocoon"" series crib set. We were warned by some friends that it would take many many...many weeks for USA Baby to fulfill the order, but we had some time. but they were correct; 105 days after order, the crib was delivered to our house. Reflecting on this purchase I learned a valuable lesson or two. 1. don't trust purchasing recommendations your friends make for their baby. they may have done research, but trust yourself more. 2. Window shop at USA Baby; then buy what you want from an online retailer. the 105 days i waited for the crib set could have been cut to 10 days had i ordered the same set from an online retailer that maintains inventory. the price was the same. in retrospect this was a huge mistake. *Rationale* USA Baby does not maintain any inventory and will try to make you worry about the timeline so that you pay the charge to expedite your order. Do not believe them if they claim the long lead time is because your crib is being manufactured. My crib was manufactured 5 months prior to my purchase. I received the crib 9 months after it had been produced in Chile. Their sales aren't really that impressive; no matter when you are there. In conclusion; the in-store ""help"" you receive really isn't valuable enough to make a difference. buy online and save lots and lots of time!! more

Great place for baby furniture! Beautiful store, huge selection, very helpful staff. So glad we crossed the river to check them out, so worth it! Anything for the baby's room, I highly recommend this store! more

First of all the people who work at this place suck. They are nice at first, but then after you wait four months for a crib and pack n play to be sent to your address they act like it's your stupid fault. After all they tell you that it could take up to fourteen weeks, but usually no more than eight. Then it takes them sixteen weeks just to deliver to the store. I called them multiple times and they kept lying about when I would recieve my stuff. Finally we just went and picked it up today, because for some reason it was going to take them another two weeks to deliver our things from Chesterfield to Richmond. Should have just gone to target. Honestly I here all those fancy baby stores are terrible. ON TOP OF THAT....the pack n play was the floor model and it's broken. Don't shop at USA baby. more

My wife and I received our delivery yesterday, and we couldn't be more pleased.... from start to finish. As I went to praise the store, I couldn't help but notice the comment from wahoos99. Being a fellow wahoo, I am surprised of your lack of business acumen. Furthermore, you reference 24 weeks and then you reference 20 weeks... which is it? Don't get me wrong, I agree with the general discontent with a delay, but to insinuate that the retailer created the dilemma is appalling. Unfortunately delays with ordered product can occur, often times the delay becomes apparent close to the ship date. I suppose I'm a little sensitive to their ignorance, for one, they graduated from Mr. Jefferson's university... thus I'd expect more insight from them, plus my mother has owned a retail store in Crozet for over 20 years and she occasionally has these challenges. Come on people, blaming a retailer because the product was delayed, you need to go back to school. more

The selection is, in fact, excellent and the sales reps were very accommodating, but service after the sale was very poor. \r The store is very clear that the time for delivery of 6-12 weeks is only an estimate and is subject to change. What they don't tell you is that it might be more like 24 weeks than 12 for your order to arrive, then another week or two for them to deliver the furniture to their delivery company for shipping. And they don't tell you that you'll have to call them to find out the bad news about the delays. \r Perhaps instead of such a large selection, this company should consider shrinking its selection to only those suppliers with reliable supply and delivery logistics.\r It was very disappointing for us to have waited 20 weeks from the time of our order until the date of delivery. It was even more disappointing to find after that extensive wait that the sales rep had misordered one of the pieces.\r The only way I would consider doing business with this company again would be to buy a clearance item that they have in stock, on the showroom floor. Otherwise, you're truly rolling the dice. more

Friends recommended that my wife and I make the trip from C'ville, and we're very happy we did. We had no idea there was so much furniture to choose from. Great selection, quality furniture and the prices were fair. Our sales person did a nice job educating us on everything. We weren't really planning on buying that day, but after a couple hours of study, we found a collection we loved. Our sales rep advised us to order soon so that the furniture arrives in time. Glad we took her advise, we got delivery last week and our baby is due at the end of the month. Thanks for all the help, you guys were great to work with! more

I was so thrilled when we purchased our nursery furnture and I'm even more happy now that the room is set up! Its been almost 8 years since we bought furniture at this store for our first child, boy has the store changed since then. Its so much larger now, really impressive. Thanks to everyone, you couldn't have been better to work with!\r \r And I agree with ""twingirls223"", ordering early is important. Before kids, I worked for a large distributor serving new home builders, and we had an occasional supplier delay. For some reason WE caught the wrath if there was a delay Boy, I can image that the first time preggos must be a tough group to handle if there is a delay :-o Advise from an experienced Mom - your baby may come a couple weeks early and the furniture may arrive a couple weeks late - if you must have the nursery set up before baby - order early. The store can't pull the product out of their hat - don't get mad at them. Just like we told our customers in regards to their new appliances - you need to order early. more