Usa Baby

I live in Williamsburg, and I just received (last Friday) my third (over the last six years) furniture order delivered and I couldn't be happier! The nursery is just perfect! They have the best selection and the most helpful sales people. The great service they give couldn't be matched anywhere else.\r \r Just my two cents on a couple comments I read about ""worst service"", I find it strange that in each case the person is really upset about the time it takes for the furniture to arrive. Maybe the furniture they ordered was back ordered, or the applicable furniture company did something wrong or something else, but what's the store have to do with it?!? They don't make it, they're a store for cryin out loud. Just sayin', I love these guys! more

I have been incredibly disappointed! We ordered a set of Munire furniture from them back in October. My husband and I have called to check the status on things and can't seem to find out when our furniture will be arriving. We have called twice...once on Friday, Jan. 14 and twice on Jan. 17, which on the second call the person he talked to said it would be picked up on Feb. 14. Why had no one called us to let us know this? I am now at the 12 week marker...still waiting on my furniture and was told yestereday that it will probably be the middle to end of Feb before my furniture comes (based on it arriving at the store on Feb. 14)...putting it at atleast 16-17 weeks, if it even comes then. I am 35 weeks pregnant and dealing with much unneccessary stress thanks to this! I see now that there is no way I will have my baby's nursery set up by the time she arrives... What a DISAPPOINTMENT!!! I guess we aren't the only ones this has happened to... Wish we had read these reviews before we ever thought about giving them our business! more

We just (yesterday) bought another bedroom/nursery suite from USA Baby. I just had to respond to the post from ""shopper24"". We bought furniture for our twins from them a few years ago. We knew that our girls could come early, like twins often do. And we knew that we were ordering furniture, not buying the cheap stuff off the racks from one of the national chains, so we allowed for more than enough time (we ordered 16 wks ahead of our due date). Its seems like this girl didn't plan ahead, and now her baby is coming very soon, and now she is letting the retailer have it! Lucky them ;-) I for one know, while they can't pull a crib out of their hat, their service is second to none! We ordered both times from the same sales person, and she treated us (from start to finish) like we were her only customer. She gave us service, all the way to the delivery of the furniture, that we never could have dreamed possible from a large chain!\r \r \r \r more

I was warned by friends ahead of time that delivery of furniture was a problem, but we fell in love with a nursery set so we purchased from usa baby anyway. We ordered 20 weeks ahead of time. Our furniture is now not even going to ship until 5 weeks past the latest estimate, and we have absolutely no idea when it will be here. When we call, we are told that they have no idea either and are offered no solutions. I understand that they do not manufacture the furniture themselves, however, they need to do more than just shrug their shoulders and say ""sorry, can't help you!"" Pregnancy is such a stressful time anyway, and the last thing you should have to worry about is stuff like this. Be smarter than me, and avoid this place! more

Situation taken care of w/ owner. more

We (including the extended family) spent hours at this beautiful store, the service was great! They are so thorough about everything, even though the store was pretty crowded, we felt like we were their only customers! Was it worth the drive from Leesburg, absolutely!!! The selection, the service, the care, we just couldn't of asked for more! Thanks for everything and we will be telling all of our friends up in NOVA about you! more

Seems to have a ton of selection more

I felt the need to post a review after seeing some of the bad reviews on here. The one thing I must say about this store is that the sales people are incredibly thorough throughout the entire shopping experience. Not only do parents get an education about what is needed for their upcoming baby but they also get educated about buying furniture in general. \r \r Their huge selection just doesn't sit in the back of their warehouse--the furniture, like at most adult furniture stores--is ordered. The people who are raving on here about ordering or delays are obviously not privvy to the meaning of the word ""estimate"" which the sales people make very clear to customers that the delivery dates that are given are just that, estimates. \r \r At the time of purchase, my husband and I were given a clear explanation that the delivery time was an estimate and that this estimate could vary. Just as they said, our furniture came in a week later than our estimate, which came as no surprise because we were told this could happen. \r \r During our first trip to the store the sales rep asked us our due date and although we were early, she stressed the importance of ordering as soon as we knew what we wanted. Initially, we thought she was being pushy, however we came to realize that she was doing her job by informing us of how long the ordering process can take and now we couldn't be more thankful.\r \r This store has a wonderful selection of quality furniture as well as knowledgeable sales people. My husband and I couldn't ask for a more pleasant experience.\r \r Thanks USA Baby!! more

Its my turn, we're expecting a baby boy! So I looked up USA Baby and I found this site. All my friends have bought their nursery furniture from them and they all love it! So, based on their nurseries (they're beautiful!) and their comments, I agree! Everyone says they are the place to go for nursery furniture. But when I read anniegirl's comment, I just had to jump on this site - she is so right! Sites like this tend to spawn one-sided bitch secessions. I'm sure complaints are valid at times and other times (""the retailer hasn't received the product yet"" is a good one) they are unfair temper tantrums. Being a travel agent and having customers of mine read reviews on sites like trip advisor, it makes it very tough to recommend travel destinations. If you go by trip advisor, most every vacation destination (even the highend ones that I know through nearly 10 years of experience as being fantastic) has plenty of reviews that are poor. Long story short, if you want to evaluate the complaint - first evaluate the person doing the complaining. more

Being a former customer, bought my furniture middle of '09, and working in the retail industry, I just had to speak up! First of all, 20 years in Richmond, and being voted ""Richmond's Best"" in the 2010 Richmond Magazine, clearly they are the destination. Also, Christy and Donna are great, their service and knowledge is the awesome! And to the ""my furniture isn't here yet"" stuff, no doubt, that's frustrating, and I know preggos can have a short fuse - I did! But to blame the retailer for not having the product - wow!! Are they supppose to pull it out of their hat!!! Get a grip!!! more

We have not received our furniture and we're looking at 15 weeks at best before USA Baby even receives the furniture in Richmond. There is still no delivery date estimated. USA Baby does not have their own delivery service, which may take an additional 2 weeks to schedule the furniture to Charlottesville. The Store Manager blames the furniture distributor and is unwilling to make any effort to accomodate us. We were told to drive from Charlottesville to pickup a loaner crib or portacrib. If we cancel our order, they will keep 50% of the sales price as compensation to cancel. Read your contract very well before you purchase the furniture, and under no circumstances pay in full when you order. USA BABY feels NOTHING is their fault. more

I have never had such poor customer service in my life. I ordered my furniture 6 months ago and have STILL not received it. They seem to place the blame on each other for not being able to deliver my stuff. Its there - they just can't seem to figure out how to get it to me. I live about 10 minutes away from the store. They cannot return phone calls or get anything right. Whenever I've asked to speak to a manager or owner I am denied. I will NEVER give them my business again and I suggest you do the same. The furniture is good - but you can find it somewhere else. Its not worth the hassle! more

If you're preggo, and you want the biggest selection of furniture and bedding for your new baby - you gotta check out this store! There is soooo much, it can be a little overwhelming, but after a couple visits, we got just what we were looking for! Love it Love it!!! And after spending 4+ years in retail in my past life, the comment from ""Buffett"" got my hair on end. Buffett needs another tequila shot! When a retailer takes the fall for a delay from the supplier, I just can't help myself! Sure miss those retail days! LOL more

All my friends told me about the store, but I was unsure if it was worth a trip from Mechanicsville. WOW... no other store even comes close to USA Baby! Beautiful store, a huge selection of really nice furniture to choose from, and great help from the associates. My Munire furniture came in right on time and I got free home delivery. Couldn't be happier!!! more

You may not get your furniture on time. It takes over 12 weeks to get your furniture and they have to run checks to see when it will be shipped out. The price is not worth the wait. Be very careful!!! The date gets pushed back and you are stressed out beyond belief! more

Last year I bought expensive nursery furniture at the USA Baby on VA Beach Blvd, only to have them close several months later (with my deposit in hand!). When this store closed, not only did I loose my deposit, but my baby’s due date was just weeks away!\r A friend of mine in Richmond (and the furniture company themselves) told me to call the USA Baby in Richmond. They told me that they were great, been there a long time, ect. Long story short, I took care of everything over the phone with them, thankfully the furniture company (Pali) had the furniture in stock, and they got the order rushed (I think the store had to pay a little extra for the rush shipment). USA Baby Richmond even gave me an extra discount just because of what I went thru with the store at the Beach, even though they are separately owned stores!\r USA Baby Richmond saved me, and I am so thankful for their help in my time of need. That's why I felt obligated to tell my story (and why my friend called me) when we learned that someone was being unfair (my friend's assessment is more colorful!) And yes, she's right, I knew they were located in Richmond! Pros: Couldn't ask for better service Cons: wish they were closer more

I just received delivery of my third nursery set, and I wanted to give USA Baby another big thanks (also thanks to Donna and Happy, you guys rock!), everything is great as always!\r But I couldn't help notice the comment from ""RosenT"", WOW!, I guess he's used to getting what he wants when he bangs his forks on the table! I don't know where he lives, but I guess he lives outside of the Richmond area. One of my girlfriends (in VA Beach) bought from them last year, and she realized that the store is in RICHMOND, and she'd have to pick up her furniture in RICHMOND!\r Also, it cracks me up when people blame the retailer for a product delay (I spent over 10 years in retail, so I'm a little sensitive), I guess the store and the furniture company conspired to delay their order! Jeeezzz! Grow up, for your kids sake! Pros: By far the best more

My wife and I loved the selection at this store. We ordered all of the furniture we nedd for our nursery and are looking forward to receiving it. One of the pieces is on backorder from the manuafacturer, and the sales rep at USA Baby has been diligently working with my wife to arrange a solution that will work for us - we are thankful for her hard work. Pros: Excellent Furniture Selection more

I ordered an entire nursery suite and had to call to check on the delivery status only to find out that the crib was running 4-5 weeks beyond the date estimated. I asked the store to deliver the furniture in 2 deliveries w/ the crib coming in later and they refused. I ordered within a perfectly appropriate timeframe, and have done everything I can to make this go smoothly, but they are not willing to budge an inch, so I will bring my baby home to an empty room. Pros: Lots to choose from Cons: Service/Delivery more

I was perusing Google searches looking for baby names for my upcoming 3rd grandchild, and I found a post for USA Baby… I’m very familiar with the store. Over the last few years, between my two kids (adult kids!) and I, we’ve spent over $15k at this store. They are definitely top notch.\r \r Being a part of a prominent Central VA retailing family, I felt an urge to comment on the message from the young gal who calls herself “hokiefan”. Clearly she is upset about her product delay. Additionally she appears to be a very anxious, nervous, first time mom. I get it, I’ve been there, it can be a very stressful time. But to take out one’s frustration on the retailer because the supplier is running behind…WOW!\r \r Considering my experience in retailing, I guess I’m a little sensitive to this type of scenario. I just find it appalling that someone would take the time to blast the retailer for a product outage. I mean… what control did Best Buy have when the Wii was sold out right before Christmas ’08?!? Good gracious, I remember being pregnant, and over the last two years I’ve watched my daughter and daughter-in-law handle the first time Mom stress graciously, I get it… it’s a very emotional process. But to have a temper tantrum like this… shame on you!\r Pros: really nice people more