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Businiess name:
Usa Baby
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Review by:
citysearch c.
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Review content:
Update, this store has closed and screwed people out of thousands of $$ including myself!!!!\r
\r
My husband and I went to USA Baby to look for a lamp. We had no intention of buying furniture because I knew the shipping/delivery dates would be way too close for comfort. We started looking around and told the sales people our due date and concern for lack of time, we were overly assured by the sales people that if we decided to order from them, they would immediately check availability of any pieces and could assure us they would be here in time, well before my due date, with rush shipping of course. The pieces we picked were confirmed in stock at the manufacturer and we paid out the wazoo for the rush shipping on the ""guarantee"" that it would be to the store in 3-6 weeks with about another week for the private deliery company to pick up and delivery to us. I say ""guarantee"" becuase they cannot ""guarantee"" in writing any specific shiping date but the saleslady gave us her ""word"" with a wink and a smile...\r
Six weeks came and went without a word from USA Baby. My husband called and was told our furniture would be there the next week and that we would hear from the private delivery company that same week. Another week went by and no word from anyone. I called again another week later to check the status only to be told that my furniture was there, had been for a week but that their truck which transports the furniture to the private company had broken down and therefor our furniture was stil sitting in their warehouse. I was again ""assured"" that the furnitured would be delivered to the private company that next day and I would hear from them shortly. We finally heard from the delivery company the next Saturday morning and of course the earliest delivery date they had was a week and a half away, I schedule the date and was given a window of 1-3pm for delivery. My husband took the afternoon off of work and waited for the furniture, and waited, and watied. 4pm rolled around and no furniture and no phone call. I called the company left a message and they called back around 4:15saying they would be there at 4:30, of course 4:30 came and went. They finally showed up at 5pm. The delivery men aplogized and were very nice but after the time we've had with USA Baby it was just the icing on the cake. Not only had we paid out the wazoo for furniture and delivery but my husband had taken and entire afternoon off of work for no reason. \r
Of course talking to anyone at USA Baby after you've paid your bill is worthless, once they have their money their customer service goes out the window. My suggestion is go there look around (dont be fooled into buying though), find furniture you like but order it online. It will be much cheaper and you'll get it MUCH faster!
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