Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Usa Baby
|
|
Review by:
citysearch c.
|
|
Review content:
We ordered our baby furniture February 5. The latest the furniture was expected to arrive was the second week in May. I called to check because no one called me with updates to find out that some pieces were going to be late. Ok...I could deal with that my due date is the end of July so plenty of time. I got a call that the crib, converter rails and todler rail was in but they were still waiting on dresser and night stand. Later in May I called to follow up to be told it should be shipped to the manufacturer the following week then sent to USA Baby. Which didn't happen in that time frame. For them to deliver it was almost $300 so we picked up the furniture on June 18th a couple of days after it arrived. Got home all excited...only to open the dresser box (which was not damamged on the outside) to find a damaged dresser. The third drawer does not open and where each drawer was put in the dresser there is a nick. I called and had to take pictures and email an explanation of what was wrong with dresser.\r
\r
The response I got was...they were going to order me another dresser and it would be here in 2-4 weeks. When it came in they would open and inspect and then we could pick it up. Ok...here are the problems. My actual due date falls within the 2-4 weeks, however they are inducing this week still within the 2-4 weeks. The next issue is why do we have to pick-up the new dresser. We picked up already and none of this is our fault. I explained all this to the girl who called me back to be told she doesn't make decisions she is just the clerical person and she would pass this on. And if the first dresser was so late coming why does it only take 2-4 weeks for another.\r
\r
Never heard back so I followed up on Monday to be told that the dresser would be here this week and they would deliver but my husband or someone would have to be here to help the delivery person...really!!! got a call today saying that the dresser will not be here till the end of next week. I'm being induced Friday. Not sure why no one there cares. I guess they got their money. I ordered in plenty of time!! \r
\r
I had heard a couple of stories about there customer service after you place your order but I had already ordered. I didn't mind spending the money for quality furniture or waiting for delivery but I thought I would have had a complete nursery before my baby came!!!!
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|