We ordered our baby furniture February 5. The latest the furniture was expected to arrive was the second week in May. I called to check because no one called me with updates to find out that some pieces were going to be late. Ok...I could deal with that my due date is the end of July so plenty of time. I got a call that the crib, converter rails and todler rail was in but they were still waiting on dresser and night stand. Later in May I called to follow up to be told it should be shipped to the manufacturer the following week then sent to USA Baby. Which didn't happen in that time frame. For them to deliver it was almost $300 so we picked up the furniture on June 18th a couple of days after it arrived. Got home all excited...only to open the dresser box (which was not damamged on the outside) to find a damaged dresser. The third drawer does not open and where each drawer was put in the dresser there is a nick. I called and had to take pictures and email an explanation of what was wrong with dresser.\r
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The response I got was...they were going to order me another dresser and it would be here in 2-4 weeks. When it came in they would open and inspect and then we could pick it up. Ok...here are the problems. My actual due date falls within the 2-4 weeks, however they are inducing this week still within the 2-4 weeks. The next issue is why do we have to pick-up the new dresser. We picked up already and none of this is our fault. I explained all this to the girl who called me back to be told she doesn't make decisions she is just the clerical person and she would pass this on. And if the first dresser was so late coming why does it only take 2-4 weeks for another.\r
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Never heard back so I followed up on Monday to be told that the dresser would be here this week and they would deliver but my husband or someone would have to be here to help the delivery person...really!!! got a call today saying that the dresser will not be here till the end of next week. I'm being induced Friday. Not sure why no one there cares. I guess they got their money. I ordered in plenty of time!! \r
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I had heard a couple of stories about there customer service after you place your order but I had already ordered. I didn't mind spending the money for quality furniture or waiting for delivery but I thought I would have had a complete nursery before my baby came!!!!
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