Pearl's Place

Could not have had a more pleasant experience for my daughter. Lisa made Megan's experience a most memorable one. Highly recommend Pearl's Place. Ask for Lisa she was the best. more

Pearl's Place is the savior of every bride. Their prices are incredible, and they have great [phone] service, too! My wedding dress was delivered in perfect condition, and I can't believe how much money I saved going through them for my pricey gown. more

This is the deal. This place is chaotic. However, it's organized chaos. I never had to deal with anyone that was unpleasant. Plus, they have a ton of dresses to chose from and it's not at all the crap that you will find at David's Bridal. They have an excellent selection. more

Got my bridesmaids dresses from Pearl's. Since all of the bridesmaids, save one, required a lot of hemming, it seemed to work, since the tailoring was free. They worked really well with a bridesmaid who was flying in from Ireland. They were great to work with and not too expensive. more

I really had no intention of going dress shopping here because of all the negativity I've heard about Pearl's Place. But, after having a not so excellent experience at David's Bridal, I decided my experience anywhere couldn't possibly be worse. more

I ordered my dress over the phone and was very nervous. I found all these bad reviews, but they had the bridesmaid dress I needed for 125 and the other bridesmaids were paying 200! 75 dollars is a lot of money to me especially when our bride has us going on all these expensive excursions. I received my dress directly from the designer a month early! It's the right dress and the right size. It has all tags on it. Looks great. Each time I called the store ( to order and to ask a question about my order) the person on the phone was efficient and courteous. One tip though- you can haggle a little but with the price. Not a lot, but I got 5 dollars knocked off of shipping. more

Shady, shady, shady! That's what I think of when I think of Pearl's. They specifically cut out the designer's tag from every dress and switch out the straps that normally have the designer's name on them, to plain white generic straps. They REFUSE to tell you the designer of the dress unless you put down a deposit of course. Really? I have never been to any other bridal place that does that. So you can forget about finding out the designer so you can look up pictures of the dress online. Oh and you're definitely not allowed to take a picture in the dress to have something to refer back to later on. I actually ended up falling in love with a dress there but refused to buy it from there just because of the simple fact they would not tell me who the designer was, which I thought was ridiculous. I ended up finding the dress at another place where the designer tag was intact and I was allowed to know the designer of any dress in the store - the way it should be. So HA! Pearl's is a joke! Plus, the fact that they don't take appointments is such a hassle. Prepare to sit there for HOURS until they finally get around to your name. If you're looking for one on one attention, this is not the place. Avoid it all together if at all possible. more

I went to Pearl's Place because it was the only place in the area where I could order a ball gown that I fell in love with online. I had heard terrible things about this store, but I didn't want to have to drive to another state to purchase my dress. I walked in with a picture of the dress and the style number. At first, no one wanted to talk to me because I was ""not a bride"" and I did not have an appointment. I told the worker that I just needed to order the dress. She told me that they did not have the dress in stock so she was going to take my measurements, which she did. Then, she told me that the dress would be ready in 6-8 weeks. Three months later, I called to check on the status of my dress and no one seemed to remember ordering the dress. I told the person on the phone that my event was in three weeks and that I was concerned about it not fitting. She told me that she would call me the following week, which she did not. When I called again, she told me to stop calling and that she would call me when the dress came in. Finally, three days before the event my dress came in. I went to pick it up and when I tried it on it was two sizes too big and fell right off of me. The worker told me that it would need to be altered, but that there were seven brides who needed alterations so they would not be able to assist me. Funny that the alterations are supposed to be free. I had a personal seamstress make the alterations and I sent the bill to Pearl's Place, which obviously they through in the trash. I did it more for principle and not because I was expecting reimbursement. I was treated terrible because my $600 dress was not a ""bridal gown!"" What sucks even more is that I paid in full at the beginning to ensure my order would be placed and delivered on time. I also contacted the BBB because this business is terrible. They don't care about the people. They only care about the sale. Save yourself the stress and definitely shop elsewhere! more

Extremely rude! My attendant nearly about died when I told her I had two styles I wanted to look at. Then, she kept disappearing. You can't take pictures of the gowns (well you can for a price of $50). Also, they ""code"" their dress so you can't know who the designer is. And the coding is so complex, it took me a few seconds to crack. I fell in love with a dress the code was ""BP."" After looking at the designers they sell, I figured it was Paloma Blanca. Shopped around elsewhere and found a much better deal!!! TO SAVE MONEY, TIME AND TO AVOID THE RUDENESS GO SOMEWHERE ELSE! more

They take your money and refuse to honor the deposit later. If you're a faraway bride mailing in check payments, they will not send you a receipt. Later they will swindle you by saying you don't have a receipt. Very shady, acting in bad faith. They admit to having records of your payment but claim that if you don't have a receipt it doesn't matter, you cannot use the payments. more

In December, myself, my sister and my daughter visited Pearls Place in New Orleans to check out wedding dresses for my daughter. We were visiting from Canada. I have to admit that if I had read some of the negative reviews posted on sites about Pearls Place before we had actually visited there, we would probably have went somewhere else and then we would never have know how great Pearl's Place really is. Upon arrival we were greeted by Miss Ruth who has a great personality. She pulled dress after dress for my daughter and always had a smile on her face. We didn't feel rushed in any way. My daughter found her dress there and since we returned to Canada our dealings with Pearls Place have been fantastic. I have emailed on several occasions and have always been responded to in hours, sometimes even minutes. I have called on several occasions and have always been greeted in a friendly and courteous manner. We had an item shipped to us in Canada and it arrived in a short time frame. We received the dress last week and it was so beautiful. I would HIGHLY recommend Pearl's Place for anyone who is getting married. Don't always rely on the negative reviews as most people only leave a review if its negative. You don't always hear about the postiive experiences. Keep up the good work Pearl's Place. more

They had the BEST price on a bridesmaids dress from MoriLee, and believe I check every website that sells originals... anyhow, the person on the phone was nice, and my dress arrive on time, no problems what so ever :-) Very happy !! more

I order my bridal gown at Pearl's. They do have a great selection but everything else is horrible. I was so unsatisfied in more ways than one. Let's start from the beginning: The color I wanted they did not have in my size & because my parents paid for my dress in full there was nothing they could do :( When the dress came in it was not a slight bit to big, it was HUGE!!! I had it altered 4 times & I still brought it home with me & took it to a local alteration store to fix. Basically they have the most excuses in the book. Everything you say they deny or give an excuse. You can't tell them anything. During one of my fittings, as I was putting on my dress I noticed there was make up on it & I am not a girl that wears makeup everyday. It was just one thing after another. My dress still needed an inch taking in according to my new seamstress but the seamstress at Pearl's who needs to learn to speak clear English got the manager of Pearl's to come speak to me & she even proclaimed that because the dress fits I can now feel everything since I was complaining about bulges. Horrible, Horrible, Horrible!!! Do NOT waste your time & research bridal boutiques before creating an unforgettable moment!!! more

After visiting other bridal shops in Metarie, I walked into Pearl's Place and the staff was just amazing they were all smiling, happy and dancing to the music that was playing in the store. Once I signed in one of the employees Pat started helping me she was amazing she asked what kind of dress style I was looking for and once I explained to her what I wanted she went and picked out MY PERFECT DRESS first and only one I tried on and oh my God it fit me so perfect like it was made just for me. When my daughter saw me in the dress she had tears in her eyes she said ""yes, that's the one"" the other Bridal Boutiques were just so impersonal at Pearl's Place I felt relaxed ,welcomed and with my own personal attendant I felt special. They had a lot of other brides in there but they make you feel as though you are the only one that matters by the end of my gown shopping my daughter renamed Pat Perfect Pat. Perfect Pat I thank you for a phenomenal dress and shopping experience Cheers to Perfect Pat you're the BEST BABYand keep on dancing and showing off your moves lol Thanks again more

The day I walked into pearls they were soooo RUDE!!! I should have turned around then!!! I ordered 5 maids dresses and My dress. 3 dresses including mine's zipper broke, and they said there was nothing they could do! Then I ordered my veil with cash and when I called to see if it was in 3 months later they said they had no record of me ordering a veil. Last, but not least I ordered The 400 dollar rhinestone shoes and the day of my wedding my sole broke off. We had to go in for soooo many fittings it was insane. I hate them!! I would NEVER EVER go there again. And the redhead in there is a total ass!!! more

So, when searching for a bridal salon I actually went on this website and saw the mixed reviews..I thought ""hmm well THIS sucks! bad customer service is my #1 pet peeve"". I knew off the bat Linda Lee wasn't an option because I had a previous bad experience there as a bridesmaid. David's Bridal? Not my style. Bustle & Bows..well where are the dresses?? So I ignored the bad reviews and walked into Pearl's Place on a Friday morning. I received EXCELLENT service, they were accommodating and not over packed. I didn't buy my dress that day and actually returned probably 10 more times after that initial visit (yes even on a busy Saturday afternoon) since I'm a bride and a bridesmaid in another wedding. Each visit they were equally nice, patient and heck even remembered me! I've since purchased my bridal gown and while I have not began alterations yet, I did meet with the lady who does them to verify that my gown would be ordered in the correct length. She was just as pleasant as all of the bridal consultants (that's right I said ALL - I've been helped by ALL of them on one occasion or another). Bottom line - good store, great selection in dresses, and good customer service for brides and bridesmaids! more

This place has gone down so much. I think they are more interested in internet sales. My first daughter bought her dress from here and had a good exp. 4 years ago. My second daughter went and the consultant was rude and acted like we were wasting her time. She only let her try on three dresses and everytime we made a comment she was rude. She made the comment to my daughter that she did not have to buy the dress from there because she mentioned that another store had offered money off the bridesmaids dresses. My daughter after being treated so rudely and not offered any other dresses to try on left in tears. What should have been a great experience turned into a nightmare. BUT we did go to a new store accross the street and they open JUNE 1st. I really think you should consider another store were the consultants care!!!!!!!!!! I even called the store and the manager said she was one of thier best. If she was the best they will not stay in business long.... There are too many places more

As a customer, I have never been so disregarded and have never received poorer service at a place of business before. I purchased a bridesmaids dress from Pearl's Place and was informed that the alterations would be included. I was instructed to come to Pearl's Place between opening and 2pm in order to be measured by a seamstress. I reside 86 miles from Pearl's Place and have a newborn baby. I asked the receptionist if there would be any problem when I showed up for alterations and she assured me if i came in, I would receive service. The first day I drove to Pearl's Place, I was told they would not be seeing any more customers for alterations that day and was asked to return the following day. I informed her that i lived 87 miles away and had just driven in town to have my dress altered. She promised that if i returned the following Saturday that a note would be placed on my dress for the workers to see and I would definitely be serviced. I returned the following Saturday at 1pm and w more

As a customer, I have never been so disregarded and have never received poorer service at a place of business before. I purchased a bridesmaids dress from Pearl's Place and was informed that the alterations would be included. I was instructed to come to Pearl's Place between opening and 2pm in order to be measured by a seamstress. I reside 86 miles from Pearl's Place and have a newborn baby. I asked the receptionist if there would be any problem when I showed up for alterations and she assured me if i came in, I would receive service. The first day I drove to Pearl's Place, I was told they would not be seeing any more customers for alterations that day and was asked to return the following day. I informed her that i lived 87 miles away and had just driven in town to have my dress altered. She promised that if i returned the following Saturday that a note would be placed on my dress for the workers to see and I would definitely be serviced. I returned the following Saturday at 1pm and was told the same thing. They were not going to see anyone else. I instructed her to refer to a note left on my dress. She went away for 5 minutes and returned saying that they were too busy to see me. The shortest wait time would be 4 hours and asked me to come back. I returned the following Saturday even earlier than before and was told THE SAME THING; they would not be able to see me. This time I had my 8 week old infant with me because i was sure that they would take into consideration that this was my third time traveling to the dress shop to take care of my dress. I informed her that this was my third time being turned away and she told me I could be seen that day. After waiting for 2 hours sitting on a window sill, I asked to speak to a manager. A lady, Elaine, came out as though she was bothered that a customer asked for her. I informed her of the situation and she rudely replied, ""Well, I would not travel that far to come here for alterations if i were you, with a baby..."" She said they do not take into consideration if you'd been turned away before, and when asked if she cared she replied, ""No, because this is a free service, so..."" She said they do not do appointment because people don't show up. Unless the seamstresses are working for free and the shop is using no revenue from their income to pay the seamstresses, then it is NOT a FREE service. The cost is included in the price of the dress. I had to continue to wait and waited a total of 4 hours WITH a newborn baby in the shop sitting on a window sill. I had to change diapers, feed a baby, comfort him and no workers ever thought to check on me or any of the other customers who were waiting. Their actions, especially Elaine's, were surely morally reprehensible and I feel as though this matter should be addressed. If they did not have a no refunds policy, I would get my money back and order my dress elsewhere because this company who is only concerned with profit and not the customer, does not deserve to profit. My observation is that this company advertises ""alterations included"" and attempts to make the process entirely inconvenient so that you will not utilize their services and they do not have to pay to alter your dress from the money you've paid for the dress. After my dress was paid in full, the company attempted to turn me away 3 times and on the final time when i agreed to wait a short time to be seen, i was waiting for 4 hours in extremely uncomfortable conditions and was totally disregarded. more

Getting hitched and need a traditional dress? Pearl's Place should be your first bridal shop stop. The prices are great, the staff is friendly and attentive and they offer a huge selection of bridal gowns and bridesmaid's dresses. more