Audio Video Repair Center, Inc.

this is the worst company ever they came out to replace the dmp chip in my tv and the chip was bad and now they want to charge me another 150.00 to come back out and fix there bad chip after i paid upfront 200.00 and all of this is within 30 days this place is a rip off STAY AWAY. more

I had a large screen television that stopped working. Patrick came to the house and I was pleasantly surprised by his professionalism and demeanor. He called ahead and although he wasn't able to get the correct part the first time, he ordered it and quickly fixed me up just a couple of days later. I recommend this company to anyone that needs tv repair. HH, Winston-Salem more

Was looking for a service center for my Sony Camcorder--after reading the reviews--I would never use this company--sounds like they're a joke--i would advise to always read reviews!! more

Nov 10th 2011 our Sony Bravia TV went out. KDL-46nx810. We've only had the TV for about 9 months so we still had the warranty. I called Sony and they gave me a number to call that lead me to these guys. I'm not certain if I've got the right center but it's the closest to the area code that called me to set up the appointment. My first problem with this company is the person who comes out to fix the TV is only available Monday or Thursday from 8 am to 1 pm. So I have to really bend my schedule to meet his restricted availability. When I first called them I gave them the flashing code so they could go ahead and order the parts. When the lady called me back I gave her an additional code that I didn't know about the first time. She said she would pass it on to the technician. Well the guy arrives and first thing he tells my wife is if we can't get someone there in 5 or 10 minutes to help him get the TV off the wall he's leaving. So this guy comes unprepared for the job he's been hired to do. I did tell them it was mounted on the wall too so they knew about it before he even got there. My wife calls my Father and he rushes over to help so the guy won't leave because it took him a week just to get out there. They get it down he replaces a board and it doesn't fix it. He tells them it had two codes and he's going to have to order another part. That's the last I've heard from this company. Since then I've contacted Sony and expressed my dissatisfaction. They said they would look into this company and call me back with a resolution by Thursday. Well they contacted me Tuesday and told me they've addressed the company and their supervisor would be contacting me soon. Well that was 2 days ago and I still having heard from them and doubt I ever will. I'm going to call Sony again tomorrow to see if I can ever get my TV repaired. I would never hire these guys to work for me. Today is 12-1-11 and my TV is still broke. more

Sony Corporate gave me two repair services from which to choose for warrantee service on my 40 inch Bravia TV. I chose Audio Video Repair Center, Inc. in Kernersville, NC. I'm very happy that I made that choice. My TV had, since new, failed to display the TV Guide. As a result of this failure I missed many very special programs because I was unaware of when they were broadcast. Sony Corporate spent, literally, more than three hours with me on the telephone running various setup sequences and tests. There was no success. After I contacted Audio Video Repair Center, Inc. they sent a repair technician to my home and he spent another 45 minutes or so on the telephone with Sony Corporate, running pretty much the same unproductive routines. The frustrated repairman was always courteous and seemed very competent, as he tried to resolve a really obscure problem with which Sony Corporate seemed equally frustrated. The repair technician returned to my home with a new Main Board for my TV, which was installed with absolutely no improvement. Audio Video Repair Ctr. Inc. and Sony Corporate still struggled to resolve my problem. I received reasuring phone calls from Joel Rice at Audio Visuual Repair Center, Inc. and also from Sony Corporate. One day, out of the blue, I received a call from Sony Corporate and was asked whether my TV Guide was now working. Thus prompted, I went to my TV and brought up the TV Guide with no problem. I was absolutely surprised. I think that I understand the problem to have been some failure in the local TV Broadcast stations to properly publish the TV Guide. Apparently Sony Corporate continued to work on this problem, encouraged by Audio Visual Repair Center, Inc. until it was resolved. I had been without TV Guide for six months after purchase of a new TV. While I certainly wish the TV industry had not created this problem, I have to applaud Sony Corporate and their authorized repair center, Audio Visual Repair Ctr. Inc. for their dilligence and patience. All of this time and effort, to say nothing of the $540 main board, were at the expense of Sony Corporate. Kudos to Sony Corporate and their authorized repair center, Audio Video Repair Ctr., Inc. I feel that Joel Rice, technical supervisor at Audio Video Repair Center, Inc,. is a personal friend, though I've never met him. I'll certainly return to this company whenever further service may be required. more

I was referred to them by Radio Shack's warranty company. The man came out, late. I had already left for work. Luckily someone was there to let him in. He said it was a panel of some kind and that he would be in touch with me. Several weeks later, I haven't heard a word. I had to contact the warranty company again to get their info so I could call and find out what the delay is. I spent 20 minutes on the phone and did not speak to anyone. What are they waiting on the warranty to expire? more

""rockinghamgal"" whom is probably that f*ck bitch ellen, we're not f^cking stupid you god damn c*nt bitch, we know you work there and I would never f*ck with AVRC again cause yall bitches won't even answer the god damnit f*cking phone to fix the sh*tty job done to my new 3D television. Makes one's business seem valued, huh?\r Wish you sh*tty dick sucks would submerge face in a commode full of my sh*t below the water line and take a looooong, deeeeeep breath and die there... after which I shall send you to reap the rewards for your sh*tty service for all eternity in flaming sh*t... BITCHES!!!\r \r -Jesus more

I first contacted this company which was reffered by Best Buy. They were assigned to repair my tv. The part that was needed to repair it was ordered and I was contacted two weeks ago saying that the part was in. From there I was given a reapiar date which was last week exactly. They called me that same day and said That no one recored the reapair and that I had to schedule another one which was supposed to be today. I litterally just got a phone call from them and they said, ""We gave your part to a different repair guy and he can't come out until later in the week."" I am a full time college student and because of their incompetence I have missed 3 classes both times. I feel like i have been mistreated and I have read reviews of others complaints. They all seem to say the same thing. Somone needs to step in and make sure these idiots don't keep treating customers like they are meaningless. more

Sony authorized a repairman to come out to check the volume on a Bravia LCD under contract. Serviceman was able to assist and did not recommend an extensive repair just to generate a repair ticket bill for Sony. He explained the television set up and was extremely helpful. I would use this company again. They were much more helpful than my cable company was on two repair calls! Pros: Well Trained Repairman more

This is by far some of the worst service I have encountered.The tech was very nice don't get me wrong but everyone beyond him is unprofessional and unfriendly.I called to set up and appointment just to find out I had to wait over 2 weeks to even be seen.The tech came out established what the problem was ordered the part and then nothing happened.He said the part should be in a few days later so I waited.I called that Tuesday and the part was there and had been in.But calling me was not common sense to set up a day and time for him to come out.Had I not called I would never have known the part was in.They set me an appointment for a the end of the following week between 8-1.Well by 12 noon I was wondering what was going on because I had to be at work.I called the office to see if they heard from the dispatcher only to get no information.About 45 mins later I get a call saying he is running behind so he wouldn't make it by 1.The story goes on to get even more frustrating.I call when I get to work to see if he could come out the next day as most places will when they are running behind but instead I get bs he can't come out until the next Thursday.Being that I was at work I asked if I could call back to find out if they could fit me in any earlier.I never got around to calling back because I was willing to deal with one more week of waiting.I called today to find out if he could make me the first repair of the day on Thursday just to be informed that the dim wit secretary didn't put me on the list because I said it wasn't fair.I had to speak to the Dispatch Supervisor to get fit in tomorrow between 8-1.But I will bet my last dollar it will be after 1 when he arrives.Good luck with anyone that gets stuck with these people.Just pray your warranty doesn't have them as the people who does repairs for them!!!! Pros: Trust me there are none Cons: SLOW SERVICE more

I called in on my 42"" Toshiba tv and the rep that answered the phone was very nice. I had to wait just a couple of minutes for her to pickup. She stated that they needed a copy of the bill of sale faxed in so I did. They called me just a few hours later to setup service. They came out and looked at the tv ordered the part needed. The next person that called was very professional and told me the part had shipped and they would like to put me on the schedule based on the tracking info. ( That is pretty cool.) The tech received the part the day before he came out and my tv was fixed. I have had no other issues and I am very satisfied with there service. I will definately use them again if needed. Pros: Friendly staff, experienced tech more

My 42"" Sony Bravia LCD started acting up - thank goodness it was under manufacturer warranty. I found out that this company was going to do the repair, and I was a bit concerned when I saw the bad reviews here. I faxed them my info, then I called. They said they were booked two weeks out. I expressed a desire to not have this be a multi-visit repair, and Joel took a complete description of my problem and assured me that the most likely-needed part would be sent with the repairman. Joel also gave me his phone extension and email to follow up.\r \r Ideally the wait would have been a week or less, but the (friendly!) repairman (Joe) just left, and my TV is as good as new. He arrived with an entire new LCD panel and had the TV fixed in about an hour, all the time discussing his 29 years (!) of experience as a TV repairman.\r \r If the TV requires service down the road I will call these guys to do it.\r \r Do yourself a favor when you get in touch with these guys - give them a complete description of the problem, give them your serial and model #s, and understand that they can't fix em all in one visit. The phone wait can be a little frustrating, but when you get in touch with a person, just ask for their contact info and I'm sure you won't be disappointed.\r \r This repair happened in Isle of Palms, SC. Pros: Friendly & competent personal service Cons: Repairman available only once a week in my town, long hold time on phone at first more

In November 2007 I called Sears to schedule service on my $700 extended warranty. Audio Video Repair sets up a Tech to be here on December 5th, several days after the warranty is due to expire, but assures me they will honor it as the service ticket has been opened before the end of service date. **In August 2008 after 9 months of lies, delays, and general B.S. the part finally arrives and service is scheduled. The Tech was here on or about August 15th. He installed the new main power supply and the television works fine. Three weeks later I am having the same problem I have been having all along. The picture is breaking up and there are waves passing across the screen. I called Audio Video Repair exactly one month to the day after the Tech was in my home last. I was informed that the television was no longer under warranty and that I could have service if I chose to pay for it. Audio Video Repair was not interested in my problem and informed me that there was no warranty of any kind covering the repair, that as far as they were concerned this matter was closed. They did advise me that I could call Sears and take it up with them. **September 17th 2008, Donna with Audio Video Repair (the only person there that seems to care) called and left me a message saying that Sears had put the unit back under warranty and to please call her to set up a time to get someone back out to the house. Two weeks later the tech was back at my home the problem has been correctly diagnosed and the correct part was now on order. **December 1st 2008 my unit is still not repaired. I call Audio Video Repair and they tell me to call Sears. I call Sears and they transfer me to Audio Video Repair. Today, December 15th 2008 I call Audio Video Repair and Sears. Turns out Donna is nothing more than a corporate lackey. She informed me today that it didn't matter who I called, Sears or Audio Video Repair, that no one was going to honor my warranty. We'll see. Wish me luck. Pros: Service Technicians were friendly, professional, and knowledgeable. Cons: No one in the office has a clue or is remotely interested in customer service. more

I had purchased a warranty on my Toshiba DLP TV. The warranty company first referred me to another authorized repair organization, which delayed my repair by two months. Then, they contacted this company, Audio Video Repair, and told me to call them the next day. You wait like 20 minutes while they keep telling you all their help is busy with other customers. (then your cell phone dies just as you get a live answer, and you start all over again) But once they started talking to me, a tech was there the next day in a ""TV Doctor"" van. He spent 20 minutes troubleshooting my tv (dismantling and taking electronic readings), then said he'd have to order the part, and it should be in by Tuesday. Exactly one week after my first call, he was back to install the part, and the tv was back working. They could improve their image if they would come with the suspected parts, and that could save them return trips. But I thought that was pretty reasonable for warranty work. I would think they would do even better with cash customers. Pros: Prompt technician, called ahead, and got the job done Cons: Bad wait time on phone, and don't stock parts on first visit more

My local Best Buy uses this company for their repair service on tv's. My mom's 42"" Toshiba plasma went out on August 29 and was finally fixed on October 17. She had a 4 year extended warranty, fortunately that she paid $300 for on top of the $2400 for the television just 2 years ago. A technician came out on Sept. 2, turned on the tv and said he knew what the problem was and it would take about 2 weeks to get the part, but she had to have someone there to move the tv when he returned because he couldn't do that alone. After 2 weeks and no word on the repair, she called and was told they were waiting for authorization from the warranty co. A week later, they were ordering the part but found it was backordered until October 30. I started calling Toshiba directly, Best Buy and The Geek Squad to find out what was going on. Toshiba located the part, refurbished, and said we had to call AVR to authorize them to order it. They told my mom they would come out and take the part from her tv and refurbish it themselves. It would be 2 weeks before they could get there, then 3-6 weeks for the repair. In my opinion, these people don't really care about the customer and they will do things their way, regardless of what they are told. The issue with moving the tv was a huge problem, also. Seems they have a policy that they can't move a tv to work on it, so the owner has to have it accessible for the repair then put it back where they want it. This is the worst ""customer service"" I have ever experienced and I encourage anyone in NC, or the other 4 states they serve who might be stuck having this outfit repair their tv, to check into alternatives before using them. Maybe it's just the warranty work they have a problem with and the regular ""paying out of pocket"" customer would get better service. Best Buy has told me that they are going to end their relationships with their 3rd party repair vendors and start handling them through their stores. Pros: Absolutely none...in my experience. Cons: Everything from their service to their attitudes. more

On 7/15 the lamp on my TV blew up so I called HHGregg who then called Audio Video TV repair. I called the company myself to let them know that the bulb had blown up and that I was getting the ""air flow blockage..."" problem that seems to be plagueing the Mitsu DLP's. I was told that a tech would come by on 7/24 to fix the TV.\r \r Well, he just left. He didn't bring a bulb, didn't bring a new sensor for the recall, didn't do anything. He walked in and repeated, verbatim, what I had already told the dispatcher, then said it was going to be another week before they could fix the problem. It seems like common sense that a company tauting themselves as a TV repair company, would come to a job prerpared to actually fix the problem, not to confirm its existence. \r \r Pros: Did show up on the day scheduled. Cons: didn't show up with parts to fix the TV more

Well it's about time that some satisfied customer finally put up a positive review of Audio Video Repair. But wait---does it count as a positive review if it is posted here by a member of management of the company? Well, I suppose if they can't find a satisfied customer who would do it they figured they needed to do it themselves. You would think that there would be some other way to find a happy Audio Video customer though. Maybe a look at the Better Business page would find a positive report.... no, that isn't going to work either. It doesn't seem like they think much of this company. Hmmm....this may be more of a problem than I thought. Perhaps treating the customers better would get an actual real live customer who was happy? No, that would be too much trouble. I don't know what to tell you but it sure is nice to know that even though you can't get any customer to say something good about you there seems to be no shortage of people willing to give you a try. As long as you can keep getting new customers who have not had the Audio Video Repair experience before you should be ok. Pros: highly respected by themselves Cons: great sense of humor more

Audio Video Repair Center works on average 2500 tv's a month across 4 states. The bad experiences that were told in these reviews are small in comparison to the number of repairs that take place but you never hear about the ones that go right. Also the facts in each case are never told, for example: the guy that had the in breed repairman show up with the lawnmower in the back had nothing to do with AVRC. That was a subcontractor for Best Buy. That customers part was on back order with Toshiba (not AVRC's fault) and with the help of an AVRC manager that customer got his unit exchanged but you did not hear about that. In most of these other cases the parts were on backorder with the manufacture and the preception is it's AVRC's fault. When in fact they can't put in what the manufactor can't supply. Did AVRC do everything right in all these cases? Most likely not but not all the facts in each case are given. AVRC trys to provide good customer service and when problems do arise like backorder parts, rescheduled calls AVRC trys to resolve each one as the circumtances will allow. That's just part of doing business. Don't always judge by one person's bad experience when there are so many others that had good experiences. Pros: great technical staff more

I bought a 62"" Toshiba DLP. The Light Engine has gone bad and HH Gregg warranty dept has hooked me up with this fly by night company. Placed a service order on Dec 7. The guy shows up Dec 13. Looks at the TV for 3.5 seconds and verifies what I told him on the phone. He proceeds to tell me that it will be sometime after christmas before they can repair the tv and that he will have to order the part. He could't be any more specific than that he said. I try to call them everyday from Jan 2 until yesterday which I finally got ahold of someone. Mr.Evans your part won't be in until around the 16th of January and it will be another week or so after that before we can get out there to fix it. Ok People. thats a total of 7 weeks!!! I called GE who owns the service contract I bought in addition to manufactureres warranty for another 400.00. The lady tells me that it is not unusual for a repair to 90 days or longer. 90 days??? what the hell... how about you let me take 90 days to make a payment. Or give me 3 months of no payment or credit my account. Now sir we can't do that. OF COURSE NOT!!! I would stay away from Audio/Video repair at all cost. and also HH Gregg and GE warranty. They are quick to take your money but that is all. In fact the first time I blew a bulb they sent out some repair company that showed up in an s-10 truck with a lawn mower in the back and some other lawn tools. Country bumpkin bob jumps out smokin a butt in his landscaper clothes. retrieves a beat up card board box with the words "" GOOD BULB"" written on it with a black sharpie. Not to mention he brought his kid with him and let him run around my house while he was "" fixing"" my tv. And of course the bulb barely worked. It had barley enough energy left in it to light up the screen. "" well, not sure whats srong with your tv. this is a good bulb. says so right here on the box"" OK dude grab up your inbred child, vacuum up the grass you left all over my carpet and ride on out of here. IDIOTS!!! Cons: every aspect of the company is bad. sevice,repair time if they ever do it. never answer the phone more

In simple English ""LAZY"" . Best Buy set me up with this audio video repair center. It took them a week to come look at my TV. The so called repairman took 3 minutes to check the TV, told me he would order the part and be back a week later. The guy didn't show up and didn't even have the courtesy to call me to let me know the status on my TV repairs. I called the office 4 times and each time I was put on hold for a long time, twice they cut me off. I took a day off from work for nothing. They call themselfs ""Home of the TV Doctor"" I think not, they should be ""HOME OF THE INVISIBLE TV DOCTOR"". Pros: HAVE NONE Cons: Terrible service all over, hard to get good customer service more