My local Best Buy uses this company for their repair service on tv's. My mom's 42"" Toshiba plasma went out on August 29 and was finally fixed on October 17. She had a 4 year extended warranty, fortunately that she paid $300 for on top of the $2400 for the television just 2 years ago. A technician came out on Sept. 2, turned on the tv and said he knew what the problem was and it would take about 2 weeks to get the part, but she had to have someone there to move the tv when he returned because he couldn't do that alone. After 2 weeks and no word on the repair, she called and was told they were waiting for authorization from the warranty co. A week later, they were ordering the part but found it was backordered until October 30. I started calling Toshiba directly, Best Buy and The Geek Squad to find out what was going on. Toshiba located the part, refurbished, and said we had to call AVR to authorize them to order it. They told my mom they would come out and take the part from her tv and refurbish it themselves. It would be 2 weeks before they could get there, then 3-6 weeks for the repair. In my opinion, these people don't really care about the customer and they will do things their way, regardless of what they are told. The issue with moving the tv was a huge problem, also. Seems they have a policy that they can't move a tv to work on it, so the owner has to have it accessible for the repair then put it back where they want it. This is the worst ""customer service"" I have ever experienced and I encourage anyone in NC, or the other 4 states they serve who might be stuck having this outfit repair their tv, to check into alternatives before using them. Maybe it's just the warranty work they have a problem with and the regular ""paying out of pocket"" customer would get better service. Best Buy has told me that they are going to end their relationships with their 3rd party repair vendors and start handling them through their stores.
Pros: Absolutely none...in my experience.
Cons: Everything from their service to their attitudes.
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