Sony Corporate gave me two repair services from which to choose for warrantee service on my 40 inch Bravia TV. I chose Audio Video Repair Center, Inc. in Kernersville, NC. I'm very happy that I made that choice.
My TV had, since new, failed to display the TV Guide. As a result of this failure I missed many very special programs because I was unaware of when they were broadcast. Sony Corporate spent, literally, more than three hours with me on the telephone running various setup sequences and tests. There was no success. After I contacted Audio Video Repair Center, Inc. they sent a repair technician to my home and he spent another 45 minutes or so on the telephone with Sony Corporate, running pretty much the same unproductive routines. The frustrated repairman was always courteous and seemed very competent, as he tried to resolve a really obscure problem with which Sony Corporate seemed equally frustrated.
The repair technician returned to my home with a new Main Board for my TV, which was installed with absolutely no improvement. Audio Video Repair Ctr. Inc. and Sony Corporate still struggled to resolve my problem. I received reasuring phone calls from Joel Rice at Audio Visuual Repair Center, Inc. and also from Sony Corporate.
One day, out of the blue, I received a call from Sony Corporate and was asked whether my TV Guide was now working. Thus prompted, I went to my TV and brought up the TV Guide with no problem. I was absolutely surprised. I think that I understand the problem to have been some failure in the local TV Broadcast stations to properly publish the TV Guide. Apparently Sony Corporate continued to work on this problem, encouraged by Audio Visual Repair Center, Inc. until it was resolved. I had been without TV Guide for six months after purchase of a new TV. While I certainly wish the TV industry had not created this problem, I have to applaud Sony Corporate and their authorized repair center, Audio Visual Repair Ctr. Inc. for their dilligence and patience. All of this time and effort, to say nothing of the $540 main board, were at the expense of Sony Corporate.
Kudos to Sony Corporate and their authorized repair center, Audio Video Repair Ctr., Inc. I feel that Joel Rice, technical supervisor at Audio Video Repair Center, Inc,. is a personal friend, though I've never met him. I'll certainly return to this company whenever further service may be required.
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