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Businiess name:
Audio Video Repair Center, Inc.
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Review by:
citysearch c.
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Review content:
In November 2007 I called Sears to schedule service on my $700 extended warranty. Audio Video Repair sets up a Tech to be here on December 5th, several days after the warranty is due to expire, but assures me they will honor it as the service ticket has been opened before the end of service date. **In August 2008 after 9 months of lies, delays, and general B.S. the part finally arrives and service is scheduled. The Tech was here on or about August 15th. He installed the new main power supply and the television works fine. Three weeks later I am having the same problem I have been having all along. The picture is breaking up and there are waves passing across the screen. I called Audio Video Repair exactly one month to the day after the Tech was in my home last. I was informed that the television was no longer under warranty and that I could have service if I chose to pay for it. Audio Video Repair was not interested in my problem and informed me that there was no warranty of any kind covering the repair, that as far as they were concerned this matter was closed. They did advise me that I could call Sears and take it up with them. **September 17th 2008, Donna with Audio Video Repair (the only person there that seems to care) called and left me a message saying that Sears had put the unit back under warranty and to please call her to set up a time to get someone back out to the house. Two weeks later the tech was back at my home the problem has been correctly diagnosed and the correct part was now on order. **December 1st 2008 my unit is still not repaired. I call Audio Video Repair and they tell me to call Sears. I call Sears and they transfer me to Audio Video Repair. Today, December 15th 2008 I call Audio Video Repair and Sears. Turns out Donna is nothing more than a corporate lackey. She informed me today that it didn't matter who I called, Sears or Audio Video Repair, that no one was going to honor my warranty. We'll see. Wish me luck.
Pros: Service Technicians were friendly, professional, and knowledgeable.
Cons: No one in the office has a clue or is remotely interested in customer service.
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