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Businiess name:
Audio Video Repair Center, Inc.
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Review by:
citysearch c.
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Review content:
I had purchased a warranty on my Toshiba DLP TV. The warranty company first referred me to another authorized repair organization, which delayed my repair by two months. Then, they contacted this company, Audio Video Repair, and told me to call them the next day. You wait like 20 minutes while they keep telling you all their help is busy with other customers. (then your cell phone dies just as you get a live answer, and you start all over again) But once they started talking to me, a tech was there the next day in a ""TV Doctor"" van. He spent 20 minutes troubleshooting my tv (dismantling and taking electronic readings), then said he'd have to order the part, and it should be in by Tuesday. Exactly one week after my first call, he was back to install the part, and the tv was back working. They could improve their image if they would come with the suspected parts, and that could save them return trips. But I thought that was pretty reasonable for warranty work. I would think they would do even better with cash customers.
Pros: Prompt technician, called ahead, and got the job done
Cons: Bad wait time on phone, and don't stock parts on first visit
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