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Businiess name:
Audio Video Repair Center, Inc.
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Review by:
citysearch c.
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Review content:
My 42"" Sony Bravia LCD started acting up - thank goodness it was under manufacturer warranty. I found out that this company was going to do the repair, and I was a bit concerned when I saw the bad reviews here. I faxed them my info, then I called. They said they were booked two weeks out. I expressed a desire to not have this be a multi-visit repair, and Joel took a complete description of my problem and assured me that the most likely-needed part would be sent with the repairman. Joel also gave me his phone extension and email to follow up.\r
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Ideally the wait would have been a week or less, but the (friendly!) repairman (Joe) just left, and my TV is as good as new. He arrived with an entire new LCD panel and had the TV fixed in about an hour, all the time discussing his 29 years (!) of experience as a TV repairman.\r
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If the TV requires service down the road I will call these guys to do it.\r
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Do yourself a favor when you get in touch with these guys - give them a complete description of the problem, give them your serial and model #s, and understand that they can't fix em all in one visit. The phone wait can be a little frustrating, but when you get in touch with a person, just ask for their contact info and I'm sure you won't be disappointed.\r
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This repair happened in Isle of Palms, SC.
Pros: Friendly & competent personal service
Cons: Repairman available only once a week in my town, long hold time on phone at first
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