On 7/15 the lamp on my TV blew up so I called HHGregg who then called Audio Video TV repair. I called the company myself to let them know that the bulb had blown up and that I was getting the ""air flow blockage..."" problem that seems to be plagueing the Mitsu DLP's. I was told that a tech would come by on 7/24 to fix the TV.\r
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Well, he just left. He didn't bring a bulb, didn't bring a new sensor for the recall, didn't do anything. He walked in and repeated, verbatim, what I had already told the dispatcher, then said it was going to be another week before they could fix the problem. It seems like common sense that a company tauting themselves as a TV repair company, would come to a job prerpared to actually fix the problem, not to confirm its existence. \r
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Pros: Did show up on the day scheduled.
Cons: didn't show up with parts to fix the TV
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