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Businiess name:
Audio Video Repair Center, Inc.
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Review by:
citysearch c.
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Review content:
Nov 10th 2011 our Sony Bravia TV went out. KDL-46nx810. We've only had the TV for about 9 months so we still had the warranty. I called Sony and they gave me a number to call that lead me to these guys. I'm not certain if I've got the right center but it's the closest to the area code that called me to set up the appointment. My first problem with this company is the person who comes out to fix the TV is only available Monday or Thursday from 8 am to 1 pm. So I have to really bend my schedule to meet his restricted availability. When I first called them I gave them the flashing code so they could go ahead and order the parts. When the lady called me back I gave her an additional code that I didn't know about the first time. She said she would pass it on to the technician. Well the guy arrives and first thing he tells my wife is if we can't get someone there in 5 or 10 minutes to help him get the TV off the wall he's leaving. So this guy comes unprepared for the job he's been hired to do. I did tell them it was mounted on the wall too so they knew about it before he even got there. My wife calls my Father and he rushes over to help so the guy won't leave because it took him a week just to get out there. They get it down he replaces a board and it doesn't fix it. He tells them it had two codes and he's going to have to order another part. That's the last I've heard from this company. Since then I've contacted Sony and expressed my dissatisfaction. They said they would look into this company and call me back with a resolution by Thursday. Well they contacted me Tuesday and told me they've addressed the company and their supervisor would be contacting me soon. Well that was 2 days ago and I still having heard from them and doubt I ever will. I'm going to call Sony again tomorrow to see if I can ever get my TV repaired. I would never hire these guys to work for me. Today is 12-1-11 and my TV is still broke.
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