WHITE The Art of Hair

I had my company corporate holiday party Saturday. It was a black tie affair, so I arranged an appointment at this salon because it was close to the hotel we were staying in for the party. I decided to wear my hair up and they did a fabulous job! My appointment began on time (which was a plus, I was on a time limit). I wanted an elegant, soft look and she did a great job at making me happy. I never felt uncomfortable or nervous, she was confident and that made me confident that I was going to have great party hair. I couldn't have been more pleased with the outcome. I received compliment after compliment all night! That was the best way to kick off the month! Thank You Lush & Happy Holidays! Pros: Hours, skill level more

This is the best salon I have ever been to! I read about Lush in "In Touch Magazine". I visited the studio and was pampered, cared for and beautified. Not only did I receive professional service, I received the best haircut/color that I have ever received. Now I have been to some top-notch places before, mainly in LA that I thought were completely fabulous. Lush has taken it to a completely new level! First of all, they understand hair/face shapes and what works best with you. They also listen to you (what a new concept!) I have very fine hair that has been deemed as "dry clean only" by several stylists. It takes someone special to handle this mane, so I refuse to go to less than the best. They were so professional, easy to talk to, and well dressed to boot. When my hair cut was complete, the even re-touched my makeup. I also got a hand massage. Both awesome extras that do not occur very often! Now I'm not saying that this comes without a price, but I am definitely labeling this experience as money well spent! Pros: Everything about this place! Just amazing! more

I have been in Indianapolis for 6 years and I have finally a stylist I can stick with. I have been to other salons and they were acceptable, but I was always somewhat dissatisfied, I'm very particular. I especially needed someone who is good at cutting my hair short, but also long. Basically, I wanted someone who is truly talented. Well, I've finally met Misty, and she is fantastic. The first time in a long time I wasn't compelled to take scissors to my hair AFTER my haircut. She really listened to what I wanted and made great suggestions as to how that would and wouldn't work with my hair type. Exactly what I needed. I also have issues with my hair holding color, and she really took the time and some extra steps to make my color take. Overall, very good service and a very reasonable value. Pros: Great talent, good location more

New to the area I heard great things from my friends at work about this salon. The day I called and made an appointment I wasn?t particular about who I went to, so the receptionist gave me to a stylist named Alexis. When I got to the salon not only was I impressed by the salon itself but Alexis was amazing. I am a blonde, and have been for my whole life, but never has any stylist achieved the amazing color she did. She was great! After the service I found out blondes were her specialty, apparently! So I HIGHLY RECOMMEND Alexis for any blondes who want amazing natural beautiful highlights/color! I am sure she is great with every color though, she was sweet and funny, and I myself have found a stylist I will return to, and I am a very satisfied customer of Lush Salon. Pros: Great atmosphere, beautiful salon more

I moved to Indy after growing up in So. California & Scottsdale Az . I regualary visited a top salon when I lived in both states . My stylist was a complete professional and master colorist when it came to blonde highlights . She performed treatments on my hair that kept it very healthy & strong . After hearing about LUSH on the web , I made an appt . I thought it to be very odd that they required my personal credit card number to keep on file . That was the first red flag about the manner in which they do business . Upon arrival , I found the attitude in the salon to be very pretentious . The 1st stylist I saw was great . Unfortuanately when I called to make a 2nd appt a few weeks later , I was informed she was no longer employed there & they would not give me a forwarding number . So I was given to another stylist who pulled on my hair very hard that it was sore for the next few days . She was very shaky so I wondered how much experience she had . While in the shampoo bowl , she applied a toner that burned my scalp . When dried , my color was very splotchy. I called the next day when I noticed broken chunks of hair all over my head & was told to come in and talk to the owner . When I arrived , she was very short & told me to take a seat until she was available . Then I recieved dirty looks, namely from the stylist that had done my hair . When the owner was finally ready for me , she was very curt . She told me that she could do a conditioning treatment on me . My hair reached the middle of my back & I always took excellent care of it with products, vitamins , and limited heat styling . I always recieved compliments on how shiny & healthy my hair was . When she realized I would not be returning , she told me they couldnt keep me blonde due to the condition my hair was in. (thanks to them ) I was offered no apology & no refund . I would not recommend this salon ,not only due to the damage my hair sustained , but they do not display good customer service . Pros: location Cons: Overrated , rude staff , no consistency more

My hair has been long all my life, and never had anything done to it except washing at home. A few of my friends told me I needed to do something, and told me about Lush salon. They listened to my insecurities, and my insistence on "booby security", and asked what my natural color was, and what I saw myself as wanting. They made it so easy to do what I had feared all my life. Transforming this "mousey hippie chick" into a luscious blonde that turns heads and earns such compliments, it makes me blush! Seriously! Tonight my neighbor just went on and on gushing about how pretty my hair looked, "Write down that color, because that is the best you've ever looked. Not only is my hair actually fabulous, still long and highlighted perfectly, but all my insecurities vanish and I feel like one of the most beautiful women in the world. Now THAT is what every woman should hope to receive from her stylist. Pros: An experience fit for a Princess - you'll look and feel like one! Cons: what cons? Honestly, I can't find anything negative more

I hadn't gone to a salon in probably about 8 years so my hair was extremely long and in desperate need of a cut and style. I researched Lush Salon online and thought I would give it a try and wish for the best. When I went I was a bit nervous because I didn't want some funky cut that was going to take forever to grow out leaving me to look like an escaped mental patient. So I specifically made an appointment with Lauren because she seemed to be very popular and had curly hair like mine so I figured she would be the best fit. SHE DID AN AWESOME JOB! I couldn't believe how great the cut was and how revived my hair looked when she was done. I love the style and I loved how professional and extremely skilled she was. She listened to exactly what I wanted and made me feel comfortable about the style she was giving me. I would recommend her to anyone (my sister-in-law plans on going to see her too!) and I will continue to go to her as my stylist. The Shampoo girl was great too. Awesome head massage!! The whole salon was a great experience. Pros: never loud, serve beverages, friendly more

The customer service was the worst I have EVER received! I have been to LUSH twice, and I will not go back, nor would I recommend it to anyone else. I went to LUSH after reading the reviews and feeling like I would be in good hands. The first time I went I got a decent haircut, but despite the nice look of the salon I was not in love with the pretentious vibe the owner was giving off. I went back only because I really liked the stylist I went to - Alexis. In fact, I hope she shows up at a different salon someday. On my second trip back I was supposed to have color done by Alexis. When I arrived I was told someone else would do it; I agreed to this. I explained exactly what I wanted - slightly darker, semi-permanent hair color, to try out a darker look. We agreed on a game plan and went forward. When my hair was dry it was exactly the same color as when I walked in - only more shiny. I explained that this is not what I wanted, and the stylist told me to think about it and call her if I wanted to do something different, because she wanted me to be happy. When I called back to explain that I was very unhappy to have paid $95 for something that my own husband could not even tell I had done, the owner acted like this was my fault! She told me that I requested the wrong service, that this was not the stylist's fault , and that she would do nothing for me. I am still in a state of shock - I can't think of any other business owner who would be SO rude and unhelpful to her customers. Spend your money someplace else ladies!!! Pros: Alexis gave a great cut, Lauren gave a great blow-out Cons: Danita (the owner) doesn't know how to treat her customers properly when they are not satisfied with the service more

I decided to write a review after my second visit. Well, I was not disappointed. My hair looks great, as it did after the first visit. The salon is comfortable and relaxing. The staff is kind and attentive. The color is beautiful, and the compliments keep coming. I've been searching for a salon like this for years, and decided on this one after reading these reviews. Their policies are clearly stated-no hidden surprises. As I waited for my appointment, I noticed the other clients who were finished- and each and every one looked great. So, no worries! Pros: Lovely ambience, attentive staff Cons: None more

After having lived here for over five years and searching for a good hair salon, I have finally found the one I will stay at as long as they'll have me! I moved here from California and was used to a certain kind of treatment as well as great hair service, but after moving here I have gone from salon to salon - not to mention some pretty pricey ones, but they all fell short on either their service or their skill. When I came into Lush, I was welcomed right away; they asked me if I wanted anything to drink; and the girl who did my hair was right on time! They made me look and feel like gorgeous. I am so happy to have found someone so close that does such an astounding job on my hair. I'm one of those clients who is really picky about my hair, but I have found the right stylist who does my hair perfectly. I won't mention her name, because I want her all to myself! But I highly recommend the salon as a whole. A bunch of very nice people - very attentive. more

I went to Lush Salon because of their rating in Indianapolis Monthly Magazine. Personally, I would give a grade of C- to the haircut itself, F to the conditioning treatment, F to the style and F for professionalism and customer service because of the attempts to make more money off the customer. First of all they require a credit card to make an appointment and a 24 hour cancellation notice or they charge full price, even if you are sick!!! Who do they think they are! My stylist who I guess I cannot name, who was nice, but immediately suggested a conditioning treatment. I never imagined it would be $35.00! I noticed no difference in my hair. Also, while doing the conditioning treatment Lauren pulled my hair and dug into my scalp with her nails. Next when styling my hair she continued to pull and tug painfully at my scalp and hair. Then she burned my face with the hairdryer. Tears welled up in my eyes. Finally, I thought I had explained to her that I hate the stick straight flat ironed look. Of course, that's exactly how she styled my hair. I felt like I needed to go home and restyle it myself. D L Lowery Salon and even Fantasic Sams style hair much better. As I was leaving she immediately went and started making me another appointment, without even asking me! I have never had a stylist do this! Also, I was told that they give no refunds on products, even unopened ones, and no refunds for any service!! So, if you get a terrible perm or haircut, you are just out of luck. I would never return to this money grubbing salon. On their website they claim that they are extremely busy and this is why they charge for services if you don't cancel within 24 hours. I called Thursday night to make an appointment . They had openings for the following Friday night and several on Saturday afternoon. They are obviously not that busy. This is probably because of their high prices and lack of professionalism. They certainly lost me as a customer. Pros: Good location Cons: expensive, 24 hr. cancelation policy, refund policy, lack of skill of stylists more

When I first came to Lush two years ago, I had just had my hair burned with color and then a bad cut, which left me with a very short, blunt, bob style that I hated. I was very upset with the short, boring, plain Jane style so I decided to get hair extensions. I haven't gone a day without hair extensions since. Thanks to all the Stylists at Lush I have grown out my hair and learned how to effectively style it myself, which makes my hair look completely natural. The best part is that nobody ever even suspects it's not all my own hair, thanks to the styling tips they showed me! These girls are the best, and I am so grateful for their skills. I know that I always get the best quality products used on me, and the most knowledgeable service. They do hair extensions all day every day and I would recommend them to anyone, who is considering them. Pros: Knowledge, skill and expertise Cons: None more

I came to Lush because of the great reviews of Sheila! I love the way she cut my hair and she has left Lush and now they won't tell me where she has gone. If anyone knows where she has gone, please list it so I may book my appointment with her. Much appreciated!! Cons: High pressure on hair care line and won't tell you where your stylist has gone! more

I cannot say enough about this place, I stumbled on it when I first came to Indianapolis and it has been one of my best finds in this city. Normally I would rather pick a new dentist than a hairstylist, but this place changed me. I can sit down in my chair and relax. I actually can enjoy the whole experience. I have to mention Alexis who is personally responsible for my look, I get a lot of compliments on both the colour and the cut. She has a great eye for colour and always gets me the right cut for my face, hair type, and current trends. I welcome her suggestions and pretty much kick back and let the magic happen. Everybody I have encountered from the front counter to the shampoo bowl is absolutely wonderful top notch and very professional. I can't imagine going anywhere else! more

Hair Color Salon is the best! It was recommended by a workmate, and I thought "here we go again". Was I thrilled with my cut and color!! I've stayed with this salon about 3 years. The staff is so friendly, and there is never any pressure. What I like about Danita is that she helps me pick a new style whenever I got tired of the old one; she worked with my ideas and never forced her own. I always had many compliments from co-workers and friends. Several times people stopped me on the street in my neighborhood to ask me where I get my hair done. Only a few times, when out of town, have I gone to another salon. It was always disappointing. I'm spoiled!! I love my hair cut, color, and that young, stylish feeling. Pros: Friendly staff, you won't get bored there...they have access to the newest hair styles and colors....very up to date more

I was a customer of Lush for about 10 months. In that time I had three different stylists. This is because the stylist I had had either left or was terminated. On one of these occasions no one even called me. I showed up for my appointment and was told that I had another stylist. This salon requires you to reserve your appointment with a credit card, because they are in "such demand" that they will bill you if you don't give 24 hours notice. This policy was not a huge deal for me because I rarely cancel an appt. I bring this up becuase of an experience that a friend of mine had, whom I refered to the salon. She was very ill and vomitting the morning of her appointment. Becuase of the policy she went. She asked her stylist if she could just cut her hair today and she'll come back for the color. After asking the owner, it was determined that she could not. She had to sit through the two hours of cut and color SICK or she would be billed for it. She chose to sit through it. more

While browsing thru a magazine here in Indianapolis, I read an article on Danita White and her specialty in working with women with thinning hair. I was somewhat skeptical, but I made an appointment to see what could be done. WOW! I had long blond hair (colored) which I wore up all the time in an attempt to conceal the thinness. I literally put my fate in her hands and allowed her to do whatever she thought would be best for me. She cut my hair and donated it to Locks for Love, which thrilled me! She took me back to my original color (light brown) and gave me a short sassy style which does indeed help minimize the thin appearance. She also introduced me to new products which actually help the hair grow back. They are easy to use and I am sure I will see positive results soon. Danita and her entire staff made me feel welcome and it was a great first time experience! I highly recommend her for anyone with thinning hair. You will walk out with a new attitude!! I am booking my next appointment now and can't wait!! By the way......I got tons of compliments....many saying how much younger I look!! Thanks !!! more

Lush Salon is a great place to be if you want to feel like one of a kind. I have tried every stylist there and they all make me feel unique and special. Even when I am in a rush they manage to accommodate me. I get compliments on my hair color all the time and I have been coloring it for years, but until I went to Lush it never looked natural. I get my hair cut by any of the stylists available, they are all so good that I never have to worry about who I get. You feel like a celebrity when you have more than one stylist working on your hair. It's a great way to treat your self without feeling overwhelmed by prices. more

I have spent years looking in Indianapolis and Carmel for a good stylist, going from very trendy, to the expensive, to very hip places. Eight stylists in total since I moved here only a few years ago. All of them started out well with one decent cut, but then afterwards they became lazy and totally lacking in professionalism. My theory is that they try to gain you as a customer the first time around, and then after that they just try to do the bare minimum. All were over priced for what I got. I was starting to get a complex that it was me who was being too picky. However, in my never ending quest for stylist, I found the reviews here in citysearch a couple of years ago, and have been going to Lush ever since. They can cut, color and style my hair in no time, and it always looks amazing and beautiful. They have totally changed the way I feel about my hair (now I love it). The salon feels comfortable and completely lacking in pretension or haughtiness, one of the hallmarks of a LOT of Indiana stylists, while at the same time the salon is charming and well designed. They could teach the entire industry many things about how high to aim when it comes to hair and customer service. You will not be disappointed. more

I have never been to Lush. I know nothing about their service, skills, capabilities etc. This is not a review to explain my experience. I've read many reviews concerning their cancellation/late policies and charging for services not rendered. What person in their right mind would pay for a service not received, whether you were late or not? How are they obtaining payment from customers for services not rendered if you do not show up? Are they requesting credit card #'s prior to your arrival for service? If so, as a consumer SAY NO!!!! I'm surprised this salon has remaining customers with such an obnoxious policy. If they are charging your credit card without your approval, they are committing credit card fraud and can be criminally charged as such! Maybe I am unaware of some information that would shed light on the subject as to how a co. could get away with such atrocious business practices, but please...........tell me what I don't know. more