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Businiess name:
WHITE The Art of Hair
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Review by:
citysearch c.
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Review content:
I moved to Indy after growing up in So. California & Scottsdale Az . I regualary visited a top salon when I lived in both states . My stylist was a complete professional and master colorist when it came to blonde highlights . She performed treatments on my hair that kept it very healthy & strong . After hearing about LUSH on the web , I made an appt . I thought it to be very odd that they required my personal credit card number to keep on file . That was the first red flag about the manner in which they do business . Upon arrival , I found the attitude in the salon to be very pretentious . The 1st stylist I saw was great . Unfortuanately when I called to make a 2nd appt a few weeks later , I was informed she was no longer employed there & they would not give me a forwarding number . So I was given to another stylist who pulled on my hair very hard that it was sore for the next few days . She was very shaky so I wondered how much experience she had . While in the shampoo bowl , she applied a toner that burned my scalp . When dried , my color was very splotchy. I called the next day when I noticed broken chunks of hair all over my head & was told to come in and talk to the owner . When I arrived , she was very short & told me to take a seat until she was available . Then I recieved dirty looks, namely from the stylist that had done my hair . When the owner was finally ready for me , she was very curt . She told me that she could do a conditioning treatment on me . My hair reached the middle of my back & I always took excellent care of it with products, vitamins , and limited heat styling . I always recieved compliments on how shiny & healthy my hair was . When she realized I would not be returning , she told me they couldnt keep me blonde due to the condition my hair was in. (thanks to them ) I was offered no apology & no refund . I would not recommend this salon ,not only due to the damage my hair sustained , but they do not display good customer service .
Pros: location
Cons: Overrated , rude staff , no consistency
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