WHITE The Art of Hair

I found Lush on Citysearch and have since visited twice. Both times have been excellent experiences; the first time, my stylist fixed my half-grown-out very blond highlights with a combination of highlights and lowlights that made it look beautiful and natural. The more recent time, she tried something different, and did such a bang-up job that my boyfriend called it the best "haircut" I've ever gotten!:) I love this place - it's small and very personal while stylish/trendy. I'd recommend it to anyone. Pros: Staff, ambience, location more

The facility is very clean, and while dominated by female clients, I was treated like a King. They asked me about my hair, and what I wanted. After that I turned them loose and the cut and style turned out fantastic! I highly recommend this salon, my stylist had great hands and great people skills as well. The young gal she finished prior to me looked awesome! Both men and women will enjoy the experience! Pros: Friendly, Clean, Great Skills more

This salon was recommended to me by a friend, but I would NOT recommend it. My stylist, a young brunette, acted as if she were "too good" to cut my hair, and paid little attention to myself and my requests. She proceeded to talk to another stylist during my entire visit and I felt extremely unwelcome. The receptionist was extremely kind, although unfortunately was not the one doing my hair. I might go back if set up with a different stylist. more

I was very impressed with my entire experience! I was able to get in on fairly short notice before the holidays (on a Monday, when they are not usually open, big plus that they extend their hours around the holidays when it is hard to make appointments). But best of all was what they did with my hair. The color is wonderful and the cut is even better (if that's possible). I didn't have a good idea of what I wanted when I came in, but they quickly suggested something great. I didn't know my hair could look so good. I came out looking and feeling beautiful. And it still looks great the next day when I styled it, which is the true test. I would recommend Lush to anyone. also the complimentary valet parking was a true blessing; never experienced that a salon before! Pros: Free Valet Parking, Coffee Bar, Products more

I have been going to Lush for nearly all (no manicure/pedicures) my maintenance since they opened. The staff is always friendly, caring, professional, knowledgeable and willing to discuss personal needs (e.g., hair and skin) & the staff and owners are generous with charitable organizations & the community. Sheila cuts my hair - love her! She is very knowledgeable, skilled and a MAJOR hoot - funny, fun loving, energetic with an edge that will have you coming back for more great services and a fun time! What more can you ask for: great service, friendly and experienced staff, a great value and tremendous in their support of the community and charity organizations - why go anywhere else? more

I would like to forewarn any potential and current Lush customers of this agency's unacceptable policy to charge customers in full, even if they are 15 minutes late. I understand that this is their livelihood, but it is unacceptable to not at least agree to conduct part of the scheduled service (i.e., cut if no time for a cut and color) if they plan to charge in full. I will not be providing any further business to this agency, and will ensure that I recommend against friends or family providing business to this agency as well. It's particularly frustrating that this is their policy, since my STYLIST was running late to my appt during my first, and only appt, with the salon. Cons: customer service, pay-in-full policy if late for appt, parking more

From the minute I called to schedule my appointment to the second I walked out the door and everyone wished me a great day, my experience here was pleasant and satisfying. Might be the friendliest upscale salon in Indianapolis. Everyone here smiles and seems to love working together and my hair was great. When I was in for a cut and highlight, there were some local business VIPs getting services and the staff gives everyone the same VIP treatment but without any kind of stuck up attitude. Great combination of customer service, style and skill and the cost was more than reasonable when compared to other top salons. more

My sister recently got her hair cut and colored at Lush salon. After following the salons instructions of not washing her hair but a few times a week, literally twice, the coloring came out. And it was not a cheap experience - $165. They called to follow up on her first visit and she mentioned the coloring problems. The guy who called then got defensive and suggested she didn't know how to care for her hair and told her she had to use their products to keep this from happening - something that was not mentioned when she was in the salon. Prior to leaving the salon (before she is unhappy), they schedule her next appointment. BUT because of the above phone conversation and that she was not happy, she called and canceled it. Then the day of the appt (that she canceled), LUSH called to inform her that she was a 'no call, no show' and she would be charged $45 for not showing up to her appt. She called to complain about this, and they said 'sorry, we don't have any record of you cancelling.' Lucky for her she called to cancel from work and they record ALL calls and her bank is currently disputing the UNAPPROVED charges. Summary - Horrible customer service and bad buisness practices. Pros: They give you wine. Cons: Coloring not good and bad curstomer service. more

I love Lush Salon. I got my hair done by Kiley. She cut my hair so it looks great styled or unstyled ! My cut included a scalp treatment which I felt helped the overall health of my hair and scalp. The staff is friendly and they don't push products on your like other salons. I tried some of their products which I'm now in love with! You get what you pay for if not more. Pros: Skill, Ambience, Products Cons: Parking more

Recently stopped into Lush for a hair consultation. I spoke with Amanda who gave me options for my high-maintenance, short, colored hair. Happy with the creative input and options, I got booked same day. Quick to realize my needs, she textured and toned my short light hair, eliminating brassiness and adding depth. Suggested product for my hair and while informative to benefits, never pushy to buy. Amanda loves what he does. Seems genuinely interested in your hair suiting your lifestyle, not just looking great when you leave the salon. She wants to see your hair "lived-in" and wants clients to return to adjust anything that isn?t jiving with you. I trusted my hair in hers hands. Moved to Indy 6 months ago, nice to know i can quit bouncing between mediocre salons and barbershops. She is fantastic and makes a gal feel beautiful. Thanks! more

Be forewarned that if you mix up the date or forget an appointment, Lush will charge you full price unless you cancel 24 hours in advance. (I was never informed of this policy, orally or in writing.) This might be somewhat palatable if their staff called a day ahead with a reminder; but, as they so arrogantly told me (and I quote), ?you get a card with an appointment date on it, and we are too special to give you any additional reminders.? Not only is their attitude supercilious and rude, it lacks business sense (contrary to their claim, doctor?s offices and other salons DO call you with reminders). I?ve been to some of the hottest salons in London, Paris, and New York: all called in advance, and their staffs were courteous and professional ? not to mention infinitely more talented. Moreover, Lush has previously messed up my appointment ? without apologizing. I, however, do apologize for the missed appointment, but will never recommend this ?overblown? and mediocre salon ? so mistakenly full of its own importance ? to anyone. more

I can rate the talent, selection of products, and atmosphere a 10 at Lush. What has been the most touching experience about this salon are the people. Danita has gone above and beyond her talents as a stylist, and has influenced confidence and provided support to both my daughter and I. Recently I almost lost my daughter in a head on collision. She has suffered severe facial injuries, and now works on mind over matter to heal. The emotion, strength and determination that she and our entire family have gone through have been difficult. Danita without any hesitation has supported us and has made us feel good about ourselves. We've never experienced such amazing customer service. This is a perfect example of when people's true colors shine during hard times. Thank you Danita and your entire team for bringing our inner beauty out. Susan Langston more

I just got a call that Kylie is gone! She was my fourth stylist there, but I loved her! She did a great job with my cut and color!! Does anyone know where she went???? more

I went in to Lush last weekend to try something new with my hair. If only you could see a before and after picture! Spectacular results! I have strangers asking who does my hair. I could not have asked for better results. My hair was over bleached from the last salon I used, so Danita color corrected it and than used a 3 step damage control system by Euphora! That is a MIRACLE PRODUCT! I thought I would have to shave my head and start over if I ever wanted it to be healthy again. I got the Euphora for home use!! It is a little more costly than your Wal-Mart shampoo but it is SOOOO worth it if you want noticeably healthier hair! She is absolutely fantastic and I see why see is the top rated stylist in Indianapolis; she has the ability to make anyone's hair look fabulous. If you are at all unhappy with your hair, you should go and see Danita at Lush! Pros: Friendly employees, Expertise, Continuous Training more

I love this salon! Everytime I go in, they make me feel like I'm their favorte client. (I have a feeling all their clients feel the same way!) The atmoshere is fun and professional, the stylists cute and friendly, and the parking is plentiful. The inside of the salon is very upscale, yet warm and comfortable. What's not to like??? Finally, a business who understands what customer service is. This is the first salon I've ever been to where I leave the salon with the cut I described, instead of a cookie cutter cut a stylist was comfortable with. Highly recmnd!!! more

I have had my hair cut here more than once and have been happy with it every time. They are professional and are excellent at translating your haircut request into a cut that is appropriate for your particular hair texture. They are creative and are excellent at making creative suggestions. They are into haircuts not "hairdos," so if you are looking for someone to tease and back comb your hair, this is not the place. I highly recommend this salon. Pros: Valet parking, tranquil salon more

An all around great place to relax and get "BEA-utiful". The ladies are great and treat everyone with the same amount of respect and give everyone equally wonderful treatment. Jessica does my hair and she is a girl full of life and her talent is amazing. Keep up the good work ladies you have a lifetime client. more

Danita is the best stylist and she has managed to create a salon that is beautiful, tranquil, and luxurious. I look forward to every visit, not just to walk out with beautiful hair, but to have a few hours of pure pampering and relaxation. I have gone to Danita for years and she never fails to impress me with the new techniques and services she offers. Indy is lucky to have her! Pros: Best cut, color, style more

I am trying to locate Alyssa from Lush. She left Lush before I could get her last name or her new place of business. I still will go to Lush, but wanted to thank Alyssa for her great work. She was the best stylist I have had in a long time. Does anyone know where I might reach her? Thanks! Pros: great atmosphere, professional Cons: My stylist left with no forwarding info. more

Lush is my new favorite salon. I have come to expect high quality, great customer service, and professionalism and Lush has lived up to that reputation. The staff, stylists, and even the salon itself carried a perfect blend of classy yet cozy. My stylist, Amanda Piper, was incredibly nice, impressively knowledgeable, and completely open to hearing what I wanted in a hair cut. She also made some great suggestions and I am absolutely in love with my new hair style. I will definitely pay another visit when it's time for a new hair style and some pampering. If you are looking for a salon with a great location, convenient parking, high quality service, and great style, I recommend Lush. Pros: The latest hair trends are born here! Cons: Not open 24 hours! more