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Businiess name:
WHITE The Art of Hair
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Review by:
citysearch c.
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Review content:
I went to Lush Salon because of their rating in Indianapolis Monthly Magazine. Personally, I would give a grade of C- to the haircut itself, F to the conditioning treatment, F to the style and F for professionalism and customer service because of the attempts to make more money off the customer. First of all they require a credit card to make an appointment and a 24 hour cancellation notice or they charge full price, even if you are sick!!! Who do they think they are! My stylist who I guess I cannot name, who was nice, but immediately suggested a conditioning treatment. I never imagined it would be $35.00! I noticed no difference in my hair. Also, while doing the conditioning treatment Lauren pulled my hair and dug into my scalp with her nails. Next when styling my hair she continued to pull and tug painfully at my scalp and hair. Then she burned my face with the hairdryer. Tears welled up in my eyes.
Finally, I thought I had explained to her that I hate the stick straight flat ironed look. Of course, that's exactly how she styled my hair. I felt like I needed to go home and restyle it myself. D L Lowery Salon and even Fantasic Sams style hair much better. As I was leaving she immediately went and started making me another appointment, without even asking me! I have never had a stylist do this! Also, I was told that they give no refunds on products, even unopened ones, and no refunds for any service!! So, if you get a terrible perm or haircut, you are just out of luck. I would never return to this money grubbing salon. On their website they claim that they are extremely busy and this is why they charge for services if you don't cancel within 24 hours. I called Thursday night to make an appointment . They had openings for the following Friday night and several on Saturday afternoon. They are obviously not that busy. This is probably because of their high prices and lack of professionalism. They certainly lost me as a customer.
Pros: Good location
Cons: expensive, 24 hr. cancelation policy, refund policy, lack of skill of stylists
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