I have never been to Lush. I know nothing about their service, skills, capabilities etc. This is not a review to explain my experience. I've read many reviews concerning their cancellation/late policies and charging for services not rendered. What person in their right mind would pay for a service not received, whether you were late or not? How are they obtaining payment from customers for services not rendered if you do not show up? Are they requesting credit card #'s prior to your arrival for service? If so, as a consumer SAY NO!!!! I'm surprised this salon has remaining customers with such an obnoxious policy. If they are charging your credit card without your approval, they are committing credit card fraud and can be criminally charged as such! Maybe I am unaware of some information that would shed light on the subject as to how a co. could get away with such atrocious business practices, but please...........tell me what I don't know.
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