The customer service was the worst I have EVER received! I have been to LUSH twice, and I will not go back, nor would I recommend it to anyone else. I went to LUSH after reading the reviews and feeling like I would be in good hands. The first time I went I got a decent haircut, but despite the nice look of the salon I was not in love with the pretentious vibe the owner was giving off. I went back only because I really liked the stylist I went to - Alexis. In fact, I hope she shows up at a different salon someday.
On my second trip back I was supposed to have color done by Alexis. When I arrived I was told someone else would do it; I agreed to this. I explained exactly what I wanted - slightly darker, semi-permanent hair color, to try out a darker look. We agreed on a game plan and went forward. When my hair was dry it was exactly the same color as when I walked in - only more shiny. I explained that this is not what I wanted, and the stylist told me to think about it and call her if I wanted to do something different, because she wanted me to be happy.
When I called back to explain that I was very unhappy to have paid $95 for something that my own husband could not even tell I had done, the owner acted like this was my fault! She told me that I requested the wrong service, that this was not the stylist's fault , and that she would do nothing for me. I am still in a state of shock - I can't think of any other business owner who would be SO rude and unhelpful to her customers. Spend your money someplace else ladies!!!
Pros: Alexis gave a great cut, Lauren gave a great blow-out
Cons: Danita (the owner) doesn't know how to treat her customers properly when they are not satisfied with the service
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