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customer service is not a concern - Review by citysearch c | WHITE The Art of Hair

WHITE The Art of Hair

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customer service is not a concern 10/17/2007

I was a customer of Lush for about 10 months. In that time I had three different stylists. This is because the stylist I had had either left or was terminated. On one of these occasions no one even called me. I showed up for my appointment and was told that I had another stylist. This salon requires you to reserve your appointment with a credit card, because they are in "such demand" that they will bill you if you don't give 24 hours notice. This policy was not a huge deal for me because I rarely cancel an appt. I bring this up becuase of an experience that a friend of mine had, whom I refered to the salon. She was very ill and vomitting the morning of her appointment. Becuase of the policy she went. She asked her stylist if she could just cut her hair today and she'll come back for the color. After asking the owner, it was determined that she could not. She had to sit through the two hours of cut and color SICK or she would be billed for it. She chose to sit through it. more
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