KIRKWOOD AUTO CTR

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4913 KIRKWOOD HWY
Wilmington, DE 19808

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(302) 304-8896
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Main categories:

Oil Change

Related categories:

Automotive

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Auto Repair & Service

Reviews
( 385 )
( 204 )
( 7 )
( 8 )
( 1 )

Best

Not only does Kirkwood Auto do a great job taking care of my car, their service advisors always take lots of time to explain to me what they've done, what they've found and what I...

Worst

I've been here a few times now, and I like the level of service they provide - friendly, prompt and thorough. However, they are dealer-level expensive. My latest visit confirmed -...

First time customer 3/31/2011

I was very impressed with the entire experience. My car as of this morning (the repair was made yesterday) is great. In case you didn't know, Kirkwood Auto has a shuttle service which solves a lot of headaches for the customer with only one driver or only one car in the family. The shuttle driver, Ray, is an excellent and very safe driver. My only negative comment would be with the troubleshooter/repair tech, he tried to tell me that Ford recommends that my titanium spark plugs needed to be replaced via a rather expensive job. I seemed to remember when I bought the car being told those plugs were good for 100,000 miles. So when I got home, I got out my owners manual and Ford recommends those plugs need to be changed at 100,000 miles, NOT the 65,000 miles as the tech said. Thankfully I didn't have him do that job. So make sure you're familar with what your cars manufacture recommends for things. But other than that, the work I did have them do was excellent. The staff where you pay, etc, was friendly, knowledgable. I'll be back the next time I need work done. more

Excellent 3/31/2011

I have been using Kirkwood for a number of years and have rarely experience any negative issues. more

rotate tires and 4-wheel alignment 3/30/2011

cost and time efficient in same package more

TOTALLY SATISFIED 3/30/2011

All work was completed as scheduled. Professional response to all concerns. more

Work from there 3/29/2011

All work is satisfactory and I was able to easily work from the on-site work area. more

Excellant 3/27/2011

Have dealt with them for years (20) and always been satified more

wonderful 3/26/2011

Always prompt and courteous, only perform the work I wanted and got estimate for rest. more

Quick and Quality 3/26/2011

Great place very friendly easy to understand work that needs to be done. more

Getting Better All the Time 3/26/2011

Norm Jones and his staff are always improving their business by keeping updated with the current technical changes in today's sophisticated cars. I've been a loyal customer for 30 years and I've seen firsthand Kirkwood Auto's growth. Their friendly service and expertise is simply the best! more

Oil change was quick 3/25/2011

A new date/mileage sticker wasn't placed on the winshield. Was told that the Rewards program has been discontinued and coupons in paper, value mailer, etc. are better. I disagree because coupons are only for specific services; i.e. oil change, tires, etc. Whereby if I have a new serpentine belt installed for $130 I get nothing with coupons but would accrue dollars with the Rewards program. more

Great Services 3/25/2011

I have always brought my car to Kirkwood Auto Center. I would not think of taking it any where else. Kirkwood Auto has become like extended family to us. We are treated with respect and they know their work. more

extremely easy and pleasant 3/25/2011

Not only was I provided with great service on my car, the staff was helpful and informative! more

Oil Change 3/25/2011

I love Kirkwood Auto. The people are so friendly and I never feel like I'm getting ripped off. Plus, they have free wifi and a very comfortable waiting area. I've never had a bad experience! more

Satsified 3/24/2011

No desire to comment for publication. more

Right front tire blow out 3/23/2011

clean curtious service and nice people more

Highest rating 3/23/2011

Appreciate the friendliness of everyone but more importantly having quality work done on my car. more

Emergency Car Repairs 3/23/2011

Excellent Service when we call and repairs are excellent, never have any complaints. more

Check Engine Light 3/22/2011

Diagnosed and repaied an oxygen sensor detected by a check engine light. Very satisfied with the service experience. more

Good repair 3/22/2011

The evaluation of my radiator problem was accurate. The repair was fine, and resolved my problem. The additional findings, as recorded on the receipt, and as described by the service advisor, were puzzling. I was informed that an error code was found, indicating a cylinder mis-fire. I asked if the check engine light was on, and was told that it was. Additionally, it was noted that the a/c was not working. As part of the initial evaluation, it was reported that apparent collision damage was the likely cause of both the radiator issue and the a/c problem. In summary: there was/is no collision damage, the check engine light was not showing (although the low fuel light was on), the engine runs fine, and the a/c is humming along nicely. I'm glad I followed my instincts and decided against the service advisor's suggestion that I have a full evaluation done for those two issues, since neither "issue" actually existed. Perhaps my car was mistaken for another vehicle? Perhaps the technician mistook the fuel light for the check engine light? In any case, I got what I paid for, and what I brought the car in for. I'm left to wonder about the other observations... more

Excellent 3/21/2011

Great service! Nice reception area. Love snacks. more
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Owner Message
  • At Kirkwood Auto Center, our clients are the focal point. We want to make sure that every person that steps into our facility is treated with warmth and transparency. We want to treat you like family, and this approach is why our AAA Approved facility has proudly served the community for over 40 years. We’ve also been recognized by the Reader’s Choice Awards for “Best Auto Repair and Tire Center” in Wilmington, Delaware! We offer a full suite of auto services, which are performed with high-quality components and tools, to all makes and models. This includes general repair, preventative maintenance, engine light diagnosis, brake repair, wheel alignment, transmission repair, and more! We offer the best payment plan in the industry, which includes no interest on all purchases over $199. We also have loaner cars and dedicated shuttle service so you can get to your destination while your vehicle is being serviced!

Additional information
  • Hours: Mon 07:00am-06:00pm, Tue 07:00am-06:00pm, Wed 07:00am-06:00pm, Thu 07:00am-06:00pm, Fri 07:00am-06:00pm
  • Payments: Master Card, Visa
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