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Crystal Crystal Carpet Care

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1131 Harrisburg Pike
Columbus, OH 43223

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(614) 351-8858
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Reviews
( 296 )
( 135 )
( 8 )
( 21 )
( 5 )

Best

Darryl did an amazing job explaining how different the crystal cleaning process is from traditional steam cleaning, and delivered thorough excellent results. Would definitely reco...

Worst

The cleaners were running late, and kept us informed of that, but they were very late. They presented a bill (we bought a service throug Social Living), showing we owed $8.70. I...

Couldn't Be Any Better 7/20/2012

The service team provided several SMS messages as well as phone calls ahead of time to keep me aprised of when they would arrive, which helped me to keep balance with work. They provided a thorough explanation of what work they would be doing. The work was nothing but excellent and personable. Honestly, it's a game-changer in carpet cleaning experiences. Oh, and the carpet, it looks brand new. more



Outstanding work and prompt. Will absolutely use and recommend again. 7/17/2012

Outstanding work. Was very prompt and polite. Pricing was resonable and right on time. more

Very Professional and my carpet looks AMAZING!!!! 7/16/2012

Very Professional and my carpet looks AMAZING!!!! more

Unhappy with scheduling process, actual service was satisfactory 7/13/2012

Scheduling was difficult, I scheduled 32 mo in advance, though I would get my first choice because the email said the you typically do, then 3 days before I thought the service would be provided (2 mo after I scheduled) I got my confirm email for my second choice of time. I tried to reschedule, I called the number on e website, couldn't get through, tried to email ack from the confirmation, no response. The emails I did receive were way too cluttered with information and took me a while to actually find what I needed, like when my service was... I kept the appointment, actual survive was satisfactory, they were on time and done quickly more

Totally impressed! 7/13/2012

Thorough communication for prep, prior to arrival and as cleaning service began. Very professional and courteous. Loved how the cleaning process is "crystal" based rather than steam so the dry time isn't as long. Would highly recommend! more

Very professional In and out less than an hour!! 7/12/2012

I will admit I was a little skeptical about having a company I never heard of (until my husband purchased the service through GroupOn)clean the designated carpets. The tech did a good job more

reat job! And very acomadating to my schedule. 7/12/2012

Great job! And very acomadating to my schedule. more

CCCC - good service, nice people - however, a bit costly 7/12/2012

CCCC - good service, nice people - however, a bit costly as compared to other carpeting cleaning companies. more

Great Service 7/11/2012

Daryl was very knowledgeable and explained everything to me. The house smelled great and the carpet looks brand new! more

Very Pofessional and nice people 7/10/2012

I liked the crew and the job was done prfessionally, also these guys were not pushy in marketing/selling additional services which I liked the most more

Good work 7/10/2012

I contacted Crystal Crystal regarding an old, light colored carpet that had not been cleaned in over 5 years. They worked hard to get the heavy stains out, were curtous, timely, and quick. It did take a bit longer for the carpet to fully dry than I expected based on other reviews but I believe this was due to the work they did on stain removal. Love that they do not try to sell you anything once in the home. more

Great 7/10/2012

Fast and did a good job more

Very satisfied 7/10/2012

Later than expected but withing the time frame - notified me of the delay. Work done very quickly and replaced all furniture that was moved for the cleaning. more

Put something under wooden legs of tables and chairs 7/10/2012

The only thing I worry about is not putting something under wooden legs of tables and chairs that set on the damp carpet. more


Too much trouble 7/9/2012

Now only did I have to answer what seemed like hundreds of questions online to schedule my appointment, but I had to schedule it WEEKS out because that was the first date they had available. Then when they did show up they did an alright job, but charged me more than I was quoted including a fuel charge. I don't know if they expect people to bring their carpets in for cleaning or what, but I would imagine that fuel expenses should be rolled into their cost of doing business. Then, afterward, I have received e-mail after e-mail asking me to write them a review. I already wrote them one review, but I'm still receiving e-mails asking for one, even after replying to an e-mail and telling them I've already given them a review and asked them to please stop sending me requests. I'm trying this again, and hopefully my review will show up in their database and I can finally stop receiving harassing e-mails reminding me that I "promised to help". I wouldn't use this company unless you don't mind paying more than you expected for work that was just ok, then spending weeks fielding e-mails from them. more

great inperson service POOR phone service 7/9/2012

great in-person service POOR phone service! poor overseas answering service. will not use cleaning service again due to this. more

Stains coming up again and carpet does not look clean. 7/9/2012

After three days, the stains on my carpet are coming up again. Also, overall the carpet does not look as clean as when my regular carpet cleaner cleans it. more
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  • Neighborhoods: South Hilltop, Hilltop
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