Crystal Crystal Carpet Care

Very professional and great explanation of why this company is different. more

Darryl and his helper did a fantastic job cleaning the carpets. They were pleasant and professional! Carpets look great and the Crystal method was quiet, quick, and effective! Carpets dried in no time too! We would definitely recommend this company; job well done! more

They arrived on time and got right to work. They were very careful working around my furniture and walls. I had some stains that I didn't think would come out but they did! I love the fact it dries so much faster than other methods. This is the second time I have used them and I strongly recommend them more

I was looking for some carpet cleaning services as we have 3 dogs that shed A LOT and after awhile you just need a professional. I found crystal crystal carpet through a living social deal but I was so impressed that I will definitely be using them again in the future for not only my home but my business. They keep you up to date with where they are and their ETA through text and the technician we had was very nice and knowledgeable about the products he was using and gave us great tips to help care for our carpets. more

A+ CUSTOMER SERVICE! CAME WITHIN THE TIME FRAME WINDOW! VERY KNOWLEDGEABLE & FRIENDLY! more

Not only was the quality of cleaning outstanding (it really made a difference) the technicians were very friendly and educated us on what they would be doing. I really appreciated the communications the week before and the day of our appointment - they did an outstanding job of keeping close to their estimated appt. time. Will definitely use them again. more

Great service, carpet was very clean and dried quickly. more

Easy scheduling. Thorough cleaning service. Excellent customer service. Perfect price. My cc experience could not have been better. I will definitely schedule again. My carpets are white again. Thank you more

I purchased a living social deal to try out this company as I have used many. Thought I'd give them a chance. First I will say u have to do almost everything on-line, speaking to a live person is very difficult. I never received a call not an email saying when they would be here and I said you have to schedule on-line, a first, second then third choice so had no clue what appointment time I actually had. After 4 attempts at calling the local number I finally was able to speak with someone and was informed of the time they would be arriving. This is an issue I had with this company. There schedule are important to them however, I feel they place very little interest in the schedule of this that are supporting there company. It is my opinion that they as a company need to notify there customers at least a week in advance of appointment time to ensure there is not a scheduling conflict. Now to the work they preformed. The carpets looked great! ItThe carpet was not nearly as wet as with other companies I have used and as true to their word the carpets where dry within 2 hours. While dusting the morning of the appointment I noticed our cat had peed on one of my white chairs. They too cleaned that chair and the matching chair in my formal living room and they look amazing. I have had other companies clean those chairs and they have never turned out as nice. Darryl and Mario where the gentlemen that was on our job, They were very friendly and professional and did a great job. My husband asked Darryl about cleaning our cream couch as well and he was very honest and knowledgeable about the fabric of the couch and expressed that it should not be cleaned using the method in which they clean furniture. Many other companies have just cleaned it and once the cushion was turned over he told us why it should be cleaned in a different manner as there were many brown spots on the fabric which other companies did not even mention to me. I would have never know they were there had my husband hadn't asked if it could be cleaned. Darryl also told us who to call that could clean it properly and hopefully remove all this spots. I appreciated is HONESTY! As far as recommending them, I would tell others there quality of work is excellent however customer service is lacking in an extreme manner. It is of my opinion that they should contact clients at least a week(as they have you give there options) before of the date of the cleaning and then at least 2 days before with the appointment time. more

staff was really nice and did a good job. more

Did good work, I assume, but its too soon to tell. Very helpful and knowledgeable. more

They did an excellent job! Impressed with their commitment to their job and working quickly and efficiently. more

Carpets do look great! more

Although I had some issues with rescheduling and late notice regarding rescheduling, overall, the experience was a good one. That is because of the tech, Darryl. He came, gave his presentation, listened to my issues of concern and then cleaned the carpets in a quick but thorough fashion. more

Great job! Well done! Will use again! more

Carpets look new! more

On time with a great service more

Gentlemen arrived on time and called prior to their arrival. The cleaning process was explained and the men delivered on their promise to get out the dirt. I was very impressed with the entire experience. more

I was skeptical of the Crystal method after only using steam cleaners in the past. I was surprised at how clean some of the heavy traffic areas came out, especially the stairs. There were a couple stains that didn't come out, which is disappointing. The process was quick and the carpets dried very fast. Overall I was happy with the cleaning and will use them again. more

Supposedly there was some miscommunication which made the technicians arrive very late. They were supposed to come at noon (with the one-hour window), then sent a text around 12:22 pm saying "Service is delayed...ETA 12-2." They didn't actually show up until about 3:30 pm, and then said it was because their boss thought I had rescheduled. They were nice and did a good job on the carpet, but it was very, very inconvenient that they came so late. We had overnight guests with us, and when the kids' bedtime came (and went), the carpet was still wet (even though I put a fan in the room to speed it up). When I had complained to the technicians when it was time to pay, they took off $10. I had a master bedroom, two kids' rooms, a hallway, and a basement area cleaned. I'm not sure $10 was worth all the waiting around for them and then waiting for carpet to dry so much later...not sure that was fair compensation for my time and inconvenience. more