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Crystal Crystal Carpet Care

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1131 Harrisburg Pike
Columbus, OH 43223

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(614) 351-8858
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Reviews
( 296 )
( 135 )
( 8 )
( 21 )
( 5 )

Best

Darryl did an amazing job explaining how different the crystal cleaning process is from traditional steam cleaning, and delivered thorough excellent results. Would definitely reco...

Worst

The cleaners were running late, and kept us informed of that, but they were very late. They presented a bill (we bought a service throug Social Living), showing we owed $8.70. I...

Excellent experience 9/18/2012

Darryl and his team are top notch; very courteous, professional and best of all, did an amazing job with our very worn/yucky carpets. We are trying to get this house into viewing condition for potential buyers, and it looks like we have new carpets in there now. Cannot say enough good things about this service!! more
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Very pleased 9/17/2012

I was skeptical at first because I had never hear of Crystal Crystal before. After they left; however, I was very pleased with the quality of the work. The carpets smelled and looked clean and fresh. The crew was very polite and did a thorough job. I followed the instructions in the email and was a little worried that I was the one doing the carpet cleaning when I vacuumed six times over. I was amazed how much more dirt came up when Crystal Crystal cleaned. I have no complaints. I am very happy and would use them agsin. more
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I was very satisfied. My carpets look great! 9/14/2012

I was very satisfied. My carpets look great! I appreciated the reminders. more
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too much 9/14/2012

your follow up with e-mails, phone calls and text messages borders on harrasment. I schedule my appointment. Just show up in the window that was scheduled. 1 follow up e-mail with the 8 million things to do is enough. more
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will recommend 9/13/2012

very informative and quick service. Techs were great and very friendly. I over stated my stairs and the quickly informed me i would be paying less. Always a great surprise! I received a text several hours a head of time stating they will be running late, but called prior to arriving. I will recommend and use Crystal again. more
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very nice job; very professional; very knowledgeable 9/10/2012

some areas of my family did not come completely clean, although the living looks great. The living room was much worse soiled than the family room, so I'm surprised that the family room traffic areas didn't clean better. I think possibly more time and attention was given to the living room. Darryl's experience with upholstery was evident in that he quickly determined that my couch needed a specialized cleaning process that he could not deliver. This prevented my couch from being damaged, which I greatly appreciate. Darryl was very professional and pleasant. more
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THEY DID A GREAT JOB! 9/10/2012

VERY POLITE AND PROFESSIONAL! more
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Great Job 9/6/2012

Carpet looks great. Professional and courteous representatives. I will and already have recommended your company to friends and co-workers. more
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didn't like the feel or look of the carpet after it was cleaned. 9/5/2012

I didn't like the feel or look of the carpet after it was cleaned. They didn't get close to walls where there is dense dirt. Were unable to clean all area rugs that were too light weight. Need to find an alternative now more
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very efficient 9/5/2012

the owner is very skilled at what he does, and has a broad knowledge base. we had issues after a small flood, and thought our carpet would be damaged, but darryl provided us with information on how to keep our carpet intact. we felt a lot better after their visit and cleaning. more
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Crystal Crystal carpet did a wonderful job getting my carpets to look new again! 9/4/2012

My carpets were so dirty I thought there was no hope and was thinking of getting new carpet. I'm glad I found Crystal Crystal Carpet as they made the carpet that I thought had no hope, like a brand new carpet! more
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My carpets look very clean. 8/29/2012

The service was done quickly and on time. more
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Great at explaining everything and so helpful and considerate! 8/28/2012

Loved them and would recommend them to others. In fact I already have! more
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Perfect! 8/27/2012

We had a great experience with Crystal Crystal Carpet Care! Our carpet looks brand new. The gentlemen who came to our home were very helpful and professional. We will definitely be using them again, and recommending them to our friends! RESPONSE FROM Crystal Crystal Carpet Care: Thank you so much for your wonderful comments. What a pleasure it was to service you in your home. We really enjoyed our visit and hope that you enjoy the So New Look of your carpet. more
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on time, courteous, knowledgable, friendly, professional 8/26/2012

I thought both gentlemen were courteous, knowledgable, friendly, and professional. RESPONSE FROM Crystal Crystal Carpet Care: Thank you so much for your comments and the opportunity. What a pleasure it was to service you in your home. We really enjoyed our visit and hope that you enjoy the So New Look of your carpet. more
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added stains to my carpet. the worst customer service ever! 8/24/2012

Two of my five rooms cleaned by these guys had new stains. When I called them [3 times] I never got to speak with a human and no one ever returned my messeges. You can not count on my tech, Darrel Reed. more
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