Crystal Crystal Carpet Care

Had three rooms of carpet cleaned. One was soiled by a dog. Turned out wonderfully clean. more

Carpets looked great and dried in no time. more

They take care of the floors and belongings like it was their own house. The carpets and tile are beautiful. The process leaves the carpets almost dry. I have used them twice now and I am always impressed by the meticulous and systematic approach they take to cleaning. more

I am very pleased with Crystal Crystal Carpet Cleaning. Maseo (Spelling? Maceo?) cleaned my carpets very, very well. He spent time on spots that needed it. The carpet feels fluffier than it ever has. He was personable and a hard worker. Thank you for your good service. Stella Thatcher more

Arrived an hour early so was not really "ready" for the service. RESPONSE FROM Crystal Crystal Carpet Care: Ms. Nemeth Very So New Thanks for your comments and evaluation. Our apologies for the inconvenience. We will work to better communicate the famous One (1) Hour Window works one hour before or one hour after your appointment time. So, if an appointment is for 11:00am, you most like will get a text that says "Your Service Is On Time btw 11-12noon"; however, you can also get a text that says, "Your Service Is ON-TIME EARLY btw 10-11am. We'll work to better communicate that so that customers know and are ready. Sure hope that help. You have so many options when selecting service for your home. Thank You For Trusting Crystal Crystal Carpet Care to Help Make Your Carpet Always Look So New. more

I am a several time repeat customer because the job is always done well! Masio was very professional and kind! He did an awesome job! more

I've been using Crystal Crystal Carpet Care for years. My carpet always looks great whenever I get them done. They dry quickly and look very clean. more

I don't even bother calling any other carpet cleaning company. The service I get from Crystal Crystal is always outstanding and the techs are professional and friendly. I use them at least twice a year, if not more. I highly recommend them. more

Technicians were very professional and friendly. My only complaint is the drying time RESPONSE FROM Crystal Crystal Carpet Care: Thank you so much for your review. Providing you with a Professional, Friendly, Clean, Neat, and Comfortable Presentation is a Part of Our Foundation Principals. Technicians are told by the Owner every day, twice a day without fail... "Be Professional (because) You Are Crystal Crystal Carpet Care!" - the very representative of the company to YOU the Customer. Yes, EVERY TECHNICIAN, EVERY DAY, TWICE A DAY - by the Owner. Without fail! The normal dry time for the low moisture method is 2 hours or less. However, often time if the carpet has residue from other cleaning methods (particularly home methods or rentals) drying time is extended do to the fact that it takes extra effort to remove sticky, soapy residue. Another factor is cleaning frequency. If the carpet has not been cleaning in over 2 or 3 yrs or if there is extra heavy soiling, the carpet may need "extra love". This, as we say in the home may extend the dry time. Also, high humidity is always a factor. This summer has been crazy, right? Last possible factor is carpet construction,in particular Looped Nylon carpet. Moisture and soiling (that is always slightly oily or grease) gets trapped within the structure of the Loops. Soiling within the loops takes a little more encouragement to get to "come out a there". Those brushes we use really help. Also, the moisture (after cleaning) takes a little more time to "come out a there" as well. The moisture within the loops is not as exposed to the air as with cut pile non-looped nylon carpet. Result, longer dry time. Not sure if you had / have looped nylon carpet but I sure do. Careful, this does not apply to looped berber (olefin / polypropylene) - the hard stuff. But, for sure customers who defer to and stay with the Crystal Crystal Low Moisture Method always find, 100 percent of the time... 1. Your Carpet Will Stays Cleaner Longer 2. Your Carpet Will Have No Sticky Soapy Residue to Dull the Carpet and Attract More Dirt (and extend dry time). 3. Traffic and Heavy Soiling Areas will not re-soil "faster" - they will re-soil much less; mostly like new carpet soils (with out help from sticky soap). 4. Your Carpet Will Dry in Two (2) Hours or Less (unless humidity is high). Oh, forget to mention. Stairs take longer because air does not move up and down stairways or along stairways very well. In my home the stairs do take longer. I also have that looped nylon. 5. Your Carpet Will Always Look So New. So New Thanks! more

they were very professional & I am happy with their work. RESPONSE FROM Crystal Crystal Carpet Care: Thank You So Much for Your Review. On-Time... Yes! Your time and schedule is so important. Family, work, recreation... the 97 percent ON-TIME ONE HOUR WINDOW is a range set so that you can plan your life. Plus on the day of your service you get text messages throughout the day regarding the arrival time and status of your appointment. That's being courteous and considerate of your life and your time. Glad you are happy with the work. So New Thanks! more

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The technicians were polite and very quick. My carpet looked fantastic when they were done. more

The folks at Crystal Crystal really take pride in making sure they do a great job. In my experience they hire stand-up employees. I love that you can schedule your appointment online and then they confirm your appointment with you several times via email! When the carpets were finished they looked great - and we have two big dogs so our carpets don't always look or smell so hot. Thanks guys! more

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My carpet looks amazing! I am very happy with the level of professionalism, speed, and quality of the carpet cleaning services I received from Crystal Crystal Carpet Care. Truly, it looks like I got my carpet replaced! more

Customer service was great. The guys came in and were very professional. Carpet was nice and clean and smelled great. more

I am very satisfied with the quality of the carpet cleaning. I was also very satisfied with the friendliness and professionalism of the men who came to clean the carpet. I appreciated that I did not feel pressured to spend more money once the men were in my house. I also appreciated Darryl very much because he was talkative and laid back. It's a nice change from other workers who come into the house and leave without saying hardly a word. However, I would like to point out that I almost cancelled the service because I was so skeptical of the communications I received beforehand. In all emails, texs, and on the website, the spelling and grammar are extremely poor. To me, this suggests a lack of professionalism and caused me to question the legitimacy of the company. I would suggest that someone take the time to edit the communications. more

I was impressed with how proactive they were in communicating timing - when they would arrive. They gave clear instructions on what we needed to do to prepare. Both workers were polite, friendly and hardworking. We had carpet as well as furniture cleaned. We are happy with their job. more

The service was great and they were very friendly. It was quick and dry within an hour. Everything was explained and easy to understand. more

it went fine. more