aLatteHotte

This is a review only of their retail operation. Their service has generally been very good (though don't ask how long it will take - the answer will have no bearing on reality).\r \r On the retail end - note that even though their website will tell you that pretty much every machine is ""in stock,"" they don't actually have them in stock but simply arrange drop shipping through the manufacturer. Therefore, while they may promise certain delivery times, this is quite dishonest as the manufacturer can neither confirm nor promise such delivery times. \r \r We ordered a $1000 machine and were told that it was in stock, would ship that day or the next, and would likely arrive by the end of the week. On Friday, I asked for a status update and was told (without apology) to expect it instead next Tuesday. On Tuesday, without any communication on their part, I again ask for status, and was told that it is on back order. Meanwhile, the web site continues to read ""In stock"" for other unsuspecting customers. And, of course, they charge your credit card even before confirming that the item is in stock and can actually ship.\r \r I used to very much enjoy doing business with this company. However, their misrepresentation of ""in stock"" or shipping times, with no apology or recourse short of canceling the order, seems very dishonest. \r \r UPDATE: The owner informed me that they ""discovered"" an open box in ""perfect,"" new condition that they could ship to me ""right away,"" for delivery in a week. A subtle request for expedited shipping (since we are now over a week behind the original promised date) was ignored--in fact, he told me that expedited shipping would take ""even longer"" (huh?).\r \r In the end, I just felt that I could not trust anything I was being told, with a constantly-chainging and evasive story. Life is too short to wonder if a company is lying to me, especially when I'm about to spend $1000. more

We recently purchased a new Jura Giga 5 from this company. My wife and I were very skeptical and a bit concerened to spend so much money on a coffee machine, but since we are ""aficianados"" we figuered we would give it a go. We purchased the unit on the alattehotte site through paypal which gave us the peace of mind in haivng security from a company we never purchased through before. I have to say, I am so pleased by the customer service, instantaneous support prompt reponses by alattehotte. They always responded to my questions quickly and this really solidified the buying experience in my mind. We would certainly purchase from alattehotte again --- they are very engaging and easy to talk to.\r \r Rob sent us some of his mustache express coffee, it's pretty extreme stuff, definetly fit for espresso but not sure about cappuccinos. I wouldn't have his coffee in multiples, it made me feel very very productive.\r \r The Jura Giga machine is pretty wild, I love having the ability to make two kinds of coffees or blend the bean hoppers. My wife has her decaf in one bean hopper and I have my intelligentsia in the other. We both get what we want. more

With many, many years of great service, my Saeco Magic Comfort + machine finally gave out. I was a little sad to part with my wonderful, reliable machine. On a regular basis, I would send in the machine for service and the very helpful people at aLatteHotte would quickly work on it and ship the machine back to me out in Ohio.\r \r I certainly was in a pinch about how to replace my machine. After I spoke with Rob about purchasing a new machine, I learned of the generous trade-in program they offer towards the purchase of a new machine. A trade-in credit was an added bonus to all the freebies included with my new machine purchase. \r \r I had set out wanting a replacement model to my trustworthy Magic Comfort +. It turns out the machine was phased out of production several years back. Saeco manufactures a whole array of machines. The next best thing to my previous machine is a Royal One Touch by Saeco. It looks really sharp. It is a significantly smaller machine in terms of size than the Magic Comfort +. Now here is where I made the leap of faith. \r \r For the same price as a new Saeco Royal One Touch, Jura makes the ENA 9 Cappuccino, an even smaller machine. What a wonderful little machine. It does everything with one button touch controls. Clean up is a snap since milk never goes inside the machine. There is minimal maintenance, a cleaning cycle with a tablet once a month. What a breeze. \r \r \r Now, I have a great new machine with the solid reputation of Swiss precision manufacturing. I've had my machine for a few months now; I look forward to many years of great espresso! And thanks aLatteHotte for the great recommendation. more

Speedy turn-around time on Royal CoffeeBar !\r \r Our Manhattan Beach Corporate office has a few espresso aficionados. We were so thankful that alattehatte was able to repair and return our Saeco Royal CoffeeBar on the following business day after a newbie poured water into the grinder (a big no -no!) The team over at alattehatte saved the day. It's a great service to have a local repair facility. \r \r Our company has a few machines that we periodically take in for sevice. While I'm there, I usually pick up a few bags of the Lavazza coffee they recommend. It seems to keep the machine going steady and the office crew happy as well!\r more

Well I had a fantastic experience with aLatteHotte. Previously I have called them a few times for advice using a saeco coffee maker that I own and they have always been very helpful over the phone, even though I never bought the machine from them. What I like most is that they answer the phone late into the evening when nobody else seems to be around, especially saeco. Well my Saeco bit the dust when we had a power surge (due to a problem with Edison in our neighborhood) and I decided not to fix the product but to buy another one. So who did I call? Of course these guys because they have helped me in the past and I know that they will be there in the future to help me with me new maker. This time I went with a Jura and I must say, itâ??s very different. The coffee tastes stronger but I think thatâ??s because it makes a 16 gram shot and I love the taste of the espresso, it is just magnificent. I was all set to go with another Saeco unit because overall it has been a pretty decent coffee maker for an inexpensive product (if you think $500 is inexpensive). The model of the Jura I went with is the C9 and I must say, the Automatic Cappuccino features is priceless! My mornings are simple and my evenings are just bliss. aLatteHotte was also a gem when it came to selecting the machine and setting it up over the phone. I couldnâ??t have had a better experience with this company and I will continue to send my friends their way! more

aLatteHotte is one of the most helpful coffee companies I have ever found on the web. I am the owner of three Saeco espresso makers, all the same model, Vienna. I have had very good luck with my coffee machines but in the event that trouble arises, we know who to call because they are always there for us. aLatteHotte services my Vienna makers and they sold me my last saeco which has been totally trouble free. I was just in to pick up some coffee and have the maintenance done on my home Vienna and I was introduced to the new saeco xelsis which of course I fell in love with. I have never seen a company that would personally spend so much time with a customer whether or not they were going to sell me something. They really are a full service company and they seem to stand by their lifetime maintenance program. We have already used it several times for grinder related issues, but now that we are using higher quality espresso roast beans, we are not having the issues. This company has saved me time and money and they have always been super pleasant to do business with, only the best recommendation from my family! more

Extremely helpful customer service, received a brand new Jura coffee machine and I just love it! I would recommend aLattreHotte to anyone, in fact I already suggested them to my brother and he is equally as happy with the service. They are very helpful and pleasant and rather than telling me to buy a more expensive machine that I was prepared to buy they pointed me towards a much less expensive machine that I have fallen in love with. There are so many options on the market for espresso coffee makers, and many stores to buy them from. I chose this company, aLatteHotte for a few reasons, mainly that they answer the phone on a Sunday and get back to me right away by email. Since I am new to this fancy kind of coffee product (Im a convert from a Krups coffee pot), it was important to have the service that I require. aLatteHotte made my purchase very simple and I saved about six hundred dollars by not purchasing a more expensive unit. I was steered towards the Jura ENA 9 which has really met all of my expecations. I only wish the unit did hot milk just for hot chocolate but that is something that Jura could iron out. aLatteHotte was just awesome. I really appreciate it the good service, it’s really hard to find these days and they definitely spend the time with you whenever you call or in my case email often. -Dagmar more

Me and my wife and a couple of co-workers have been coming to aLatteHotte for a long time now. I can’t explain how important it is to have a great coffee service at your side! We bring our Saeco coffee espresso machines here for service every year and whenever we get it back, the maker is the way it is when we bought it. Their service is definitely top notch. The employees are fun to talk to and always have delicious coffee on top, so it’s like going to the café and getting your buzz on while they work on your machine. It’s almost fun when our machine breaks down (kidding). They have always treated me very kindly and now that we are going on to our second coffee maker, I can honestly say that I am very satisfied with the sales experience and with the service experience. We have one machine that we take on the plane with us out to California every time we make the LA journey and we always spend half an hour or so with Rob for the tune-up. LatteHotte is a fun experience all around. My favorite coffee that they have me absolutely hooked on is the Intelligentsia black cat, while my neighbor and coworker both stick with the Lavazza coffee, I think the black cat is one of the most supreme blends out there! Anyway, I highly recommend this company because they have been good to me and that is what matters most! Jim in Siuox Falls, SD. more

These guys were instrumental in making sure we had eveything we needed for our office. We previously had a saeco machine in for service and it continues to serves us well, very glad we purchased another machine from them, got the best deal and always great service! more

Excellent phone support, we have bought a few machines from alattehotte over the years. They always help when we need it and go above and beyond the call of duty when we bring our viennas in for service. We have used their trade-in program a couple times and find that it is the way to go when something new and exciting is available to upgrade to. I love their Intelligentsia coffee selections also. I can't say anything but good about this company... more

I purchased a brand new Saeco machine that arrived damaged because fedex must have thrown it off the truck or something. aLatteHotte took care of this right away, sending me out another machine which turned out to be perfect. We decided not to keep the Saeco and sent it back to get a Jura; which I should have done in the first place. I was skeptical to order a machine over the web but they really took care of us in a timely way and we received everything quickly, all three times. The Jura that I bought is the Jura S9 and it fits the bill much better than the saeco royal coffee bar that I ordered. aLatteHotte supports both machines, but in the end, I am glad I chose the Jura product because it looks about a hundred years newer in design and it makes that 16 gram shot that they were talking about. The difference is a really strong coffee and espresso shot. I would recommend buying the Jura and certainly I would buy it again from aLatteHotte, they were very helpful and informative and there is a plentiful selection of products that they sell. The hardest part is deciding which one to buy and aLatteHotte made it a very simple process… more

They have serviced two of my Royals and I recently bought a new Jura espresso machine for my home. They always have a very fast turn around and excellent support on both my older saeco machines and on the new unit. I couldn't be happier with their service. more

My office bought a machine from alattehotte which works wonderfully. I have my personal Saeco serviced at alattehotte once a year, it always returns to me in new condition. These guys have been very good to me. more

Glad I took the advice of the sales agent who convinced me that the capresso jura ena 9 was superior to the other machine I was going to buy from saeco. The capresso system is much less hands on and much more easy to use. It is like a mac compared to a pc and the quality of the coffee keeps a smile on my face every morning (and sometimes evening). Would purchase the same unit, from them again. more

First time I had my saeco in for service at a facility in San Francisco which closed. Whenever they would fix it, they had the unit for a month and it would be returned nowhere near the condition that alattehotte would return it in. aLatteHotte really does do a good job at restoring my little Vienna, which has become the forefront center important item in my offices’ kitchen. The Vienna I have has been a good reliable espresso maker, the grinder often would get clogged from using oily beans so we no longer use the oily beans. Rob at alattehotte actually spent half an hour showing me how my Vienna worked and how to keep the grinder from getting clogged. Overall, I found the folks at alattehotte very helpful and I would return in the future to purchase another machine. It is always fun to make the trip down to gardena for a bean tasting and education on the best of what is around. I love coffee, it is definitely my drug of choice and I just can not imagine life without the good espresso. What I especially liked about the service at alattehotte was the turn around time and the quality of restoration and repair work done on my machine. I have recommended them to friends and will continue to do so. more

I was in the market for a new Saeco after my beloved royal deluxe had to go for service for the last time. aLatteHotte made it more accessible for me to trade the machine in on a new unit and the idea of having a better warranty and maintenance program made me feel much more at ease buying a new machine rather than fixing our old one. The new Saeco is much smaller and more modern than my old unit, it is also very quiet. They told me that the ceramic grinder made a very big difference and I have to agree, the taste of the espresso is definitely much better than the royal. I was really on the fence about repairing my older machine but in the end, I am very glad that I decided to go with the new machine and so far, alattehotte has proven very helpful and their maintenance program has been a good value for me, I have brought it in twice and what used to cost me for repair is now covered. I would buy from alattehotte again, they were very pleasant and personable and if you are in the los angeles area, you should stop in. I am using the new Saeco Syntia and I just love it. more

Purchased a new Jura S9 from aLatteHotte. The sale was very easy and it seemed to ship right away. The starter kit and maintennace are really what sold me, but the few phone calls I put in also assured me that it was the right place to buy from. The bodum glasses that comes in the starter kit break easily, be careful with them. more

We bring in our Saeco Incanto Sirius just about yearly as it starts to leak from the steam valve and aLatteHotte repairs it quickly for us everytime. We also buy our coffee and filters here and always get a speedy shipment. Ordered a brand new Saeco Syntia for our home, I will take the sirius to my office for others to enjoy. The syntia is much smaller, though the capacities seem smaller than the sirius even though on paper it looks the same. I think ultimately we probably should have taken the advice alattehote gave us to buy the jura machine, even though it was more money. The syntia has been in for a complimentary maintenance service on the grinder already becuase my husband decided to use oily beans from trader joes, clogging up our new grinder. A morning without coffee is not pleasant around here and Rob was quick to fix this for us and we went home happy again. We have been considering replacing this machine with yet another one but this time I think we are going to go with the Jura recommendation as we are ready to try something new now. They have told me to try the Jura several times but we have been happy with our Saeco. Yes, we would recommend aLatteHotte, they are always on the phone when we need them and ultimately provide us with really good service year round. more

For two years now we have been using alattehotte for our coffee needs. We did purchase our saeco from them and send it in as for the complimentary maintenance a couple times a year, it has been a valuable service and we would purchase again from alatteHotte. These folks have always been courteous and kind. We received a fair trade in value for our older machine and enjoy the new saeco immensely. We were in the market for a new unit for Christmas this year but they got our older saeco working well so we will keep this one for at least another year, I know when we are ready for the next unit, we will return to alattehotte to make the purchase. They have done nothing but go out of the way to help us when we are in town, often the same day service which is unheard of when you have something fixed. I always love to try the new coffees they have, Rob roasts his own beans and is very philanthropic about making people try them. Also make sure if you stop in, to try a sample of their intelligentsia coffee, we tried two different blends and now we are hooked. It's an expensive but tasty and worthwhile product. more

I have been coming here for some time now. They have a highly personalized approach mixed with a no-nonsense demeanor. I have had multiple units repaired and I have purchased a new unit just this week. The repairs have always been completed quickly and my machines alwayscome back looking like new again. I can only recommend alattehotte, they have always served my right. more