aLatteHotte is one of the most helpful coffee companies I have ever found on the web. I am the owner of three Saeco espresso makers, all the same model, Vienna. I have had very good luck with my coffee machines but in the event that trouble arises, we know who to call because they are always there for us. aLatteHotte services my Vienna makers and they sold me my last saeco which has been totally trouble free. I was just in to pick up some coffee and have the maintenance done on my home Vienna and I was introduced to the new saeco xelsis which of course I fell in love with. I have never seen a company that would personally spend so much time with a customer whether or not they were going to sell me something. They really are a full service company and they seem to stand by their lifetime maintenance program. We have already used it several times for grinder related issues, but now that we are using higher quality espresso roast beans, we are not having the issues. This company has saved me time and money and they have always been super pleasant to do business with, only the best recommendation from my family!
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