Extremely helpful customer service, received a brand new Jura coffee machine and I just love it! I would recommend aLattreHotte to anyone, in fact I already suggested them to my brother and he is equally as happy with the service. They are very helpful and pleasant and rather than telling me to buy a more expensive machine that I was prepared to buy they pointed me towards a much less expensive machine that I have fallen in love with. There are so many options on the market for espresso coffee makers, and many stores to buy them from. I chose this company, aLatteHotte for a few reasons, mainly that they answer the phone on a Sunday and get back to me right away by email. Since I am new to this fancy kind of coffee product (Im a convert from a Krups coffee pot), it was important to have the service that I require. aLatteHotte made my purchase very simple and I saved about six hundred dollars by not purchasing a more expensive unit. I was steered towards the Jura ENA 9 which has really met all of my expecations. I only wish the unit did hot milk just for hot chocolate but that is something that Jura could iron out. aLatteHotte was just awesome. I really appreciate it the good service, it’s really hard to find these days and they definitely spend the time with you whenever you call or in my case email often. -Dagmar
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