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Businiess name:
aLatteHotte
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Review by:
citysearch c.
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Review content:
This is a review only of their retail operation. Their service has generally been very good (though don't ask how long it will take - the answer will have no bearing on reality).\r
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On the retail end - note that even though their website will tell you that pretty much every machine is ""in stock,"" they don't actually have them in stock but simply arrange drop shipping through the manufacturer. Therefore, while they may promise certain delivery times, this is quite dishonest as the manufacturer can neither confirm nor promise such delivery times. \r
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We ordered a $1000 machine and were told that it was in stock, would ship that day or the next, and would likely arrive by the end of the week. On Friday, I asked for a status update and was told (without apology) to expect it instead next Tuesday. On Tuesday, without any communication on their part, I again ask for status, and was told that it is on back order. Meanwhile, the web site continues to read ""In stock"" for other unsuspecting customers. And, of course, they charge your credit card even before confirming that the item is in stock and can actually ship.\r
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I used to very much enjoy doing business with this company. However, their misrepresentation of ""in stock"" or shipping times, with no apology or recourse short of canceling the order, seems very dishonest. \r
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UPDATE: The owner informed me that they ""discovered"" an open box in ""perfect,"" new condition that they could ship to me ""right away,"" for delivery in a week. A subtle request for expedited shipping (since we are now over a week behind the original promised date) was ignored--in fact, he told me that expedited shipping would take ""even longer"" (huh?).\r
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In the end, I just felt that I could not trust anything I was being told, with a constantly-chainging and evasive story. Life is too short to wonder if a company is lying to me, especially when I'm about to spend $1000.
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