Excellent phone support, we have bought a few machines from alattehotte over the years. They always help when we need it and go above and beyond the call of duty when we bring our viennas in for service. We have used their trade-in program a couple times and find that it is the way to go when something new and exciting is available to upgrade to. I love their Intelligentsia coffee selections also. I can't say anything but good about this company...
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