Weddings By Debbie

From the time we stepped in the door and talked to the receptionist until we left, we were treated so rudely. We did not find out our sales reps name until she handed us her card as we were leaving. She was so rude to my daughter (the bride). There was no way we would buy from them at all. more

First of all let me start with the ladies that complain about not being able to bring their babies/children in the store; ladies the website explicitly states on the welcome page that children under 12 are not allowed in the store... if you had done your homework you would have known this and saved yourselves some time and frustration. Furthermore if you think it is not reasonable then by all means, solicit another bridal salon. I have a two year old and I certainly wouldn't want to take him or an infant to the store- it's supposed to be fun girl time, not mommy time. Whew- I'm done. Pros: Great selection, great customer service Cons: Far from my house in Houston more

I Originally picked this salon to visit because it is close to Katy where I live. When I arrived I sat down and no one said anything to me for at least 10 minutes! Then, they took my water bottle from me because of their ""delicate merchandise."". After that I was expecting very high quality. Well my stylist was Jean and she must have been at least 65 years old, which would be okay if she knew what was in style and was quick. However, she was horrible. She didn't help me in and out of any gowns, didn't suggest any others, wouldn't let me try veils on and didn't even say bye when I left. Pros: close to home? Cons: Everything else! more

Absolutely the worst experience I have ever had with any place that considers themselves a business. My friend and I decided to come to this store because we heard such great things about it. Guess what? We walk into the store and barely get a foot inside and we see a nice sweet little sign that says ""No strollers, no kids, no kidding... "" We drove for 2 hours to get to this store, I happened to have my 6 month old baby with me.... shame on me!? Seriously!? When we asked if it was ok if we just carried her into the store the girl actually had the nerve to say ""sorry, we don't allow children in the store, you can leave her at the edge of the tile...."" Are these people for real? Children is one thing, a baby that can't walk, talk, or even exist on it's own that's just plain stupid and really really DUMB business sense.... just be warned if you want to walk in this CRYSTAL FREAKING PALACE don't bring your baby, or even your embryos.... Guess what store owners -WOMEN shopping for dresses are likely to have small children, babies, or oh guess what a flower girl!? Just maybe they might be in the WEDDING!? I'm pretty sure all of my facebook friends that see this, and all of their friends, etc... won't be visiting your CRYSTAL PALACE... god forbid the small people step foot on our floors..... WTF!?? Pros: They have dresses... Cons: Rudest, snootiest, absolutely ridiculous customer service more

My experience has been with my sister-in-law, the bride. We had an appointment (it's appt. only) over a month in advance, drove up with all the women in the family from out-of-town, and I was not admitted because I brought my nursing, immobile baby. As MANY others have said here, they were totally rude about it, and give me a break, who do they think they are anyway? While I cooled my heels elsewhere for over four hours, my sil and all the family picked out thousands of $$ worth of dresses, only to then be told they don't handle flower girls, period, so she had to go searching for those somewhere else. Additionally the ""salon"" didn't even offer them champagne, drinks, anything--I've gotten better service at a nail salon. They are so paranoid about their ""sensitive"" merchandise. Well guess what, Neiman's doesn't treat the customer like this. After everything, they also made my sil make appointments for her fittings and so forth, and wouldn't even accomodate the days/times she needed because they are so special and busy. BOTTOM LINE: There are lots of bridal salons out there, and I would recommend bypassing this one for one that caters to the customer, not the other way around. Pros: Good selection Cons: Rude, Arbitrary, Uppity, Unconcerned w/customer more

WbD was a great place to shop. They have the BIGGEST selection I've ever seen. Trust me, this place is awesome! My consultant was so knowledgeable and was able to help me find the perfect dress. The best part is there were no kids allowed. I know some people don't like this, but I found it refreshing that kids weren't putting their sticky hands all over the dresses I wanted to try. I went to another place and watched as a kid ran through the store and ripped a dress right in front of me! Pros: NO KIDS!!!! Cons: Nope more

If they don't allow children, then how would you pick out dresses for your junior bridesmaids or flower girls? I won't ever go there, they think they ""stuff"" doesnt stink! My rating is a big NEGATIVE star. Cons: SNOBS more

My niece sheduled an appointment for her bridal gown and one for her ""10"" bridesmaid. When we arrived to the door with my 6 month nephew, we weren't even greeted with an Hello, they stopped short of the door closing behind and said Children are not allowed. Very very rude and snoppish! my niece asked why didn't they tell her on the phone when she made the appointment, and they said they most certainly did tell her, I understand that there are rules, but not one of the salepeople there even tried to be nice about it, just plain RUDE. I would never recommend this place to anyone! There's too many other bridal places where customers are treated with politness! Cons: RUDE RUDE Salepeople more

This was the worst experience my daugters and I have ever had anywhere! My daughter called on Friday to make an appointment on Saturday. When we arrived we had my 6 month old grandson with us. The moment we entered the lobby area with the stroller Becky (or Betty?)behind the counter immediately said ""we do not allow children in here"". My daugher asked why she didn't tell her ths on the phone yesterday and Becky said I tell everyone that every day and continued to smile a smerky little smile bowing her head up and down. We had come as far as Friendswood and Galveston. Another employee came up and said that is there policy. I can understand they have rules, but they way they treated us was disgusting! Becky practically called my daughter a liar, then they asked if we wanted to reschedule, I said absolutely not, we are cancelling! If they would have handled it another way, like apologize, or suggest that maybe they forgot to tell us, then we may have rescheduled, but they are very snobbish and I would never, ever recommend that place to anyone! The only reason why I rated this one star is because there is no option to rate it NEGATIVE. Pros: NOTHING Cons: RUDE EMPLOYEES more

I went into WBD and it was very overwhelming the amount of gowns. I told the sales lady i wanted a fitted gown with some lace, she continued to show me beading and ballgowns saying it was better for my body..(regardless of waht i wanted) I couldnt find anything i wanted to try on but i tried 3 just to be nice..they were horrible and i will not be back. Pros: cant think of any Cons: pushy, unqualified sales people more

So my mom was a little weary of making an appointment there after reading all the reviews, but after my terrible experiences that Saturday I didn't think it could get worse... and I was right, it only got better! Pros: knowledgeable Friendly Staff Cons: Pushy bride there hogging the big mirrored walk way more

My experience with WBD hasn't been a great one but hasn't necessarily been horrible either. I was looking for a particular designer - St. Patrick, a Pronovias line - and WBD was the only salon that carried them. I first tried on dresses in July 2008 for my May wedding. I loved all the St. Patrick and Pronovias hip-hugging gowns, but as an average size 12 woman, I could not fit in their size 6 and size 8 sample gowns. They did not have a single gown in a size larger than 8 in these designers. Not everyone is model thin! I wanted to cry. I went back a second time to try to find something else with my mom and narrowed my search down to two dresses that I didn't love but would work so I returned a third time with my bridesmaids to pick my gown. WBD charged me a $50 fee since this was my third visit...and of course did NOT tell me before I showed up that I would be expected to pay this. But of course, it would be deducted from the price of the gown. I ended up purchasing my gown that day and was promised the dress would arrive in December 2008 or January 2009. Pros: Large selection Cons: Sample sizes, fees more

I came in to try on and maybe purchase a second wedding gown. When I first came in I waited a good 10-15 mins before my consultant was ready to help me. There was no one in the store, it was a thursday afternoon! Pros: alot of gowns to choose from, very nice consultants Cons: pushy, really wants to make a sale more

I went to the salon because I've always heard they have the most selection...and they do, but I'ts overwhelming and the sales people make you try on dresses that they think you'll like but you dont. I ended up wasting ALOT of time here....I suggest going to Winnie Couture...thats where I got mine, and its beautiful!!!!! :) Pros: Vast Selection of ugly dresses Cons: pushy sales ladies; high end, ugly dresses more

When first arrival at the store, they have a very vast assortment of dresses. The staff is friendly and helpful HOWEVER, I inquired as to the difference in price on a gown that came in either silk or taffeta. Since I liked both fabrics, I figure I would go for the cheaper of the two. The salesperson/manager (who is the daughter of the owner) claimed there was no difference in price- aproximately, $1859.00. Pros: Vast selection Cons: Dishonest and will cheat you out of your money more

My daughter purchased her gown at Weddings by Debbie in Sept. of 2007 for her Oct. 2008 wedding. Their selections were excellent. Their accessories over priced. You have to sign your life away when purchasing the gown. She was measured at that time for her gown size. When she went for her first fitting the gown was totally out of proportion for her. They pinned the gown and unwillingly made some changes my daughter requested. When she went to the front to sign the paper (yet again) for the alterations she was charged over $400.00! She talked it over with me and also a co-worker who provided her with the name of a wonderful seamstress in Houston and after some consideration my daughter called Weddings by Debbie and asked them not to do the alterations but to leave the pins in. she was told she would be charged for the pinning ($54.00) AND they wouldn't leave the pins in as it was their work product. So we paid $54.00 for the pins but couldn't keep the work! She took her gown to a seamstress who specializes in wedding gowns and was charged one-half what Weddings by Debbie charged and she made changes that were never suggested to my daughter at Weddings by Debbie to make the gown more proportional to her petite size. Overall, I would recommend Weddings by Debbie for their large stock and wide range of prices but definitely take the gown elsewhere for alterations...and oh yes, they charge you 12.00 for a garment bag after you have spent all that money on your gown, veil, jewerly etc. I purchased a blazer in a chain retail store and was given a garment bag for free. They should reconsider that fee!!! Pros: Large selection Cons: After care more

First I will give credit for the largest assortment of beautiful gowns in Texas. BUT.... all of the oldest sales tricks in the book are used. The sales woman starts by giving you a tour and pointing out the latest (most expensive) dresses that they ""just got in."" When you start to try on the gowns (she will be in the room with you so dont be shy!), the sales woman will make sure the most expensive dress is the one you try on first, so that the others will not measure up. While she is in the room with you, she will check out your ring and ask you what you and your fiance do for a living (hmmm, wonder why?) Then, when she realizes that you want to go with the dress that cost the least and may even be from the forbidden ""sale"" section, the service will dwindle to her leaving you completely alone! YES, you read right, once you decide on a less expensive dress she will pass you on to another person that will rush you to the register for payment. To further chip at your dignity, if you do not want to buy the $400 veil and $400 head piece and $200 petti coat, they will not even thank you or congratulate you on finding your gown. Oh, and as a partying gift, they will place your gown in their pink garmet bag and then tell you it cost $12, unless you want them to take it out and place it in a clear dry cleaning bag. YES, $12 for a garmet bag after you just spent thousands of dollars on your dream gown. Oh, and NO NOT get your dress altered there. They charge double what a seamstress charges and take twice as long. Since you have to order every dress and pay so many hiden fees to do so, I would buy a dress from their discontinued section, ask for a 25% discount and then take it to a local seamstress for alteration. My advice, when shopping there, buyer beware and do not be afraid to say NO THANK YOU> Pros: Huge selection of high quality gowns Cons: Over priced, service, cramped (low ceilings, small fitting room), hidden costs more

I really disagree with some of the reviews that people have said. For example, I did not have to sign anything that said I would pay for additional visits and everyone was very personable and friendly. They also seemed very knowledgable about the dresses. I went first on a Saturday and then came back later that day (not during my appt time) to look at the dresses again and everyone was fine with it. I even retried a couple of them on. They do require appointments, but I think that is generally a good thing. Pros: selection, service more

My daughter and I visited this store because a friend had purchased her daughter's dress and bridesmaids' dresses here. We had to wait over 25 minutes for our ""associate"" and then were taken on a long, long, long tour of the racks. The racks were very full which made it difficult to see the dresses. This was our 3rd store so we had an idea of what we were looking for. The associate did find a dress that was a good match to my daughter's perfect dress but when we were not ""thrilled"" with some of the features, the associate argued with us and pointed out why we were wrong. I realize it was late on a Saturday but it is so much fun to argue with the person who is supposed to be helping you. Our party included a grandmother and my younger daughter. The multiple piercings and tattoos on our associate were a little scary. I know those are ""in"" but I'm not sure a wedding salon is the place for them to be so visible. I'm just speaking as a mom and from the grandmother's point of view. We fled as soon as we could. Pros: Certainly have a great deal of stock to choose from if you can get to it. Cons: Cranky staff, crowded, long sales spiel, more

I have been to several bridal salons and Weddings by Debbie was by far and away the worst of the ones I visited. I had someone tell me they got their dress at WBD so I expected a good experience. From the very beginning, everyone I interacted with at WBD was impersonal and aggressive. Before you even see a consultant, they make you sign a form that says that after a certain number of visits you will pay a fee for additional appointments. This is the only place I've ever heard of this. The consultant I was assigned to was 15 minutes late to come get me from the waiting room for my appointment. The consultant INSISTED on coming into the dressing room with me. Again, this is the ONLY place this happened. I even asked her if it would be ok if my mom came in to help me, which is what we did at every other salon, but she said they were not allowed to leave us alone to put the dresses on without their help. (The dresses are in pretty poor shape so their policy doesn't actually help keep their dresses in good condition.) The dressing room was the size of a small closet, the consultant never stopped talking, sometimes leaving me standing in my bra and underwear in front of her listening to her ridiculous stories, she never seemed concerned that I was uncomfortable and she smelled like she had just smoked a pack of cigarettes (which I assume is why she was late to our appointment). She was very aggressive about buying a dress soon because my wedding was 6 months away and I might not get one in time (other salons told me I had plenty of time) and everytime I tried to look in the mirror, I had to peek around other brides because it was so crowded. The whole store just feels chaotic and crowded. Even though some of their dresses are expensive (and they do have a wide range), the experience is so shabby that everything feels cheap. I bought my dress someplace else and LOVED the dress, the place and the people...especially after this awful afternoon I spent at Weddings by Debbie. more