TLC Moving & Storage

Moving with two kids under the age of 2 can be daunting but Roadrunner made it easy. They packed us up, provided boxes and were flexible with pick-up and drop off logistics. They accommodated our need to be flexible without jacking the price up. They did a great job - not one broken piece of anything - and were pleasant to boot. Highly recommended, fair price and excellent service. more

I moved every couple of years in my youth, but never where the responsibility was fully on me. The move that took place last weekend, 12/6-12/7. To start, Dave at Roadrunner responded to everyone of my questions and emails immediately, even over the Thanksgiving Holiday. Each time I spoke with an employee of Roadrunner, they were polite, courteous and professional, they also made we feel very much at ease. Our move was a last minute decision as we were moving into my father-in-laws house to assist in his care. My husband was not really available to assist me and that left me to handle it on my own. Roadrunner arrived on Thursday to pack up the house. They were on time, each one of them shaking my hand and introducing themselves to me as they came into the house. This small gesture, was very important to me and put me right at ease. We did a quick walk through the house and I was very embarrased when we went into the basement, that I was still organizing my storage rooms. They told me not to worry and we would work on it together. I caught my self watching them work many times, trying not to hover, but more watching in awe as they meticulously packed my china and crystal. They were so detailed in wrapping and placing them in the boxes. They finished up the day and I was so amazed at what was accomplished. My entire house was packed up, what I felt would take me forever to do, they had done in 6 hours. Friday would be a different, today they had to deal with my father-in-law hovering over them. Roadrunner handled it amazingly, introducing themsevles to him and working effectively and efficiently. I am an account manager, and my job deals with client service, and making sure the customer is always happy. In turn, I expect the service I receive to be at the highest level. Roadrunner, not only met my high expectations, they exceeded them and I would recommend them to anyone who asked and tell them don't waste your time on anyone else, call Roadrunner. Pros: Professional, Top customer Service more

We are quite an experienced couple with long-distance moves -across countries and oceans- and I have just choosen Roadrunner for our recent local move from the internet. The outcome of my choice was very good. We met a great and professional team, who made our move - with a very small baby at home!- smooth, fast and problem free. They are committed, punctual and customer focused. As I m working in logistics my appretiation is even higher from a professional stand point. Congratulations and I m happy to recommend this company if you want to turn the nightmare of a move to a good memory. Pros: Service, Team, Speed more

I was looking for a moving company to move from Boston to Houston for a reasonable price online. I found the Roadrunner moving storage company. I called them and they said, they will be there on the next day at 2.30 PM and Mr. Dave was there sharp at 2.30 PM. he gave a estimate then we arranged for a moving on Saturday. Mr. Rik and another gentleman came to our apartment and they packed every item as though it is there stuff. Then they also gave a list of things (inventory) they were moving out of our house. I didn't even know what we all we had but these guys grouped them properly and packed them. Mr. Rik disassembled the bed, glass chambers and everything so meticulously. We came to Houston and they were suppose to deliver it on Saturday but they were there two days ahead (wow). never happens with the moving companies. Mr. Rik came to our home and reassembled every stuff and helped us to unpack and then took all the empty boxes out of house. Pros: customer service, on time and most importantly they are very friendly more

I agree with many of the reviews listed here...I've never had a super positive experience with moving companies but these guys are great. Very professional, knowledgeable and honest. The price they originally quoted me, I ended up paying less! They were very organized and friendly, and followed through from the team at the office to the guys on the crew. Nothing damaged. We had a slight mixup on scheduling and instead of dumping the problem on me, they worked together to figure it out and came up with a good plan that ended up working for everyone...and I respected the fact that part of the plan included making sure they were fair to their crew. I didnt know it ahead of time but some of the guys take donations and send them to Mississippi for Katrina victims rebuilding their homes. It was such a saving grace b/c I hadn't been able to get rid of alot of things I didnt want to take with me and I felt so much better knowing they were going to good use, they boxed it all up and sent it down. It was just another sign they are a good operation. I would highly recommend Roadrunner... Pros: Friendly, trustworthy, professional more

We have moved 4 times in the last year in the USA and Australia and we think this is the best moving co we have ever used. They work hard, are very reasonably priced and actually fun to work with at a very stressful time. They make moving easy! Every person we dealt with was wonderful, helpful and courteous and went out of their way for us. Highly recommended! The Murphys, Boston Pros: speed, price and care Cons: none that we experienced more

I have had a similarly postive experience as that of some of the other reviewers. I had a crew led by Danny move my 3 bedrooms worth of stuff from Somerville to Cambridge. They were on time, efficient, very careful, and really, really good. Dave was very upfront about the rates, and made a point of having a few more people available if they were needed halfway through the move to get everything done in time. Also, he very generously let me keep some of my furniture wrapped up in his moving blankets after the move as I was have some plastering going on. To sum up, my move all got done in a day, nothing was broken and the price was as advertised. I've heard lots of horror stories about movers in the past. All I can say in response is ""Use Roadrunner!"" Pros: Timely, cost-effective, honest, didn't break anything Cons: Can't think of any - not sure if they do long distance more

Moving is never a fun... except with Roadrunner! They made the entire process pain free and fast. Very prepared and ready to do the job... even though I did my own packing they came prepared with a few extra ""last minute"" boxes- very handy when you get down to those last little bits without a box to spare! Super great crew, Walter, Kirill and Ken, all helped make my move super smooth. They were very energetic and truly happy to help! What a pleasure! I highly recommend them! PS Ask for Dave and you'll probably get a few laughs too! :) Pros: Great crew! more

I was dreading moving, especially the transporting of a huge houseful of stuff to a much smaller condo. This was an emotionally difficult, not to mention physically exhausting process. I finally decided that I needed help packing as well as moving. more

I've moved a lot in past, but this was the first time I used professional movers. I had heard horror stories from friends who had used pros for distances even as short as one side of town to the other. So I was a bit nervous when trying to find a mover for our Cambridge, MA to Minneapolis, MN move. Pros: Fast service, fair pricing, friendly crew Cons: nothing coming to mind more

Dave, Roadrunner Team, and everyone out there looking for a great moving company reading these reviews, Pros: Professional, courteous, great team work and customer service. Cons: I can't think of any... honest. more

Moved 1 bedroom from Boston to Philadelphia. Everything was done in outstanding fashion, less than 10 days for delivery, moved some fragile items as well and no damage whatsover occured. I will certainly use Roadrunner Moving again for my next move. Last but not least, out of 6 quotes received the price of the move was the second lowest quote received. For all the above reasons, I highly recommend Roadrunner Moving. Pros: Great people to work with, punctual, great handling of fragile items Cons: I would have liked everything delivered in 4 days but 8 days was still very good more

Roadrunner Movers is very accessible by phone or email, so all the details of my move could be worked out before the big day. The moving team itself was very friendly - they loaded and unloaded everything extremely quickly, and were pleasant about doing so. Would definitely recommend Roadrunner Movers to others - they will take care of you and accommodate your moving needs! Pros: Quick service, easy to get in touch with Cons: Some confusion over scheduling delivery and pickup times, confusion over invoice more

I have coordinated six moves with RoadRunner--on behalf of myself, family members and friends and have never been disappointed. Dave, the moving coordinator you will speak to when you arrange your move is personable, takes the time to understand all the details of your move, offers packing tips and make sure that he outlines both your role and his very clearly. Dave makes smart recommendations on packing and the permitting process as well. I have received six accurate quotes for pricing from him and have never been disappointed with the service I received via the phone or onsite during my moves. Two of my moves involved picking up furniture from multiple locations--which I think is a lot to ask. All the movers on my jobs were polite, painstakingly careful and went the extra mile to help out where they could, be it a piece that was hard to move or small extra tasks at the move site. During my most recent move, I was away and my mother was left to be there on moving day when I could not be. Dave checked in with my mom numerous times and contacted me via email to make sure I also knew all the details of the move. He also followed up immediately afterwards to make sure that all way okay. I have used much higher priced movers before thinking I would somehow get premium service, but I believe RoadRunner is a much better value and the quality service is there as well. more

I can't say enough good things about Roadrunner! A friend recommended them and I am so so happy with how everything worked out. They quoted me at hundreds of dollars less then other movers (ie Gentle Giant), the guys who set you up on the phone are so friendly, and the movers themselves are fast, courteous, and responsible. Everyone should use them next time they move--you will be very glad you did. Pros: polite, careful, fast more

This was my first interstate move from the northeast to Florida. I had over 7 rooms of more

I just used Roadrunner for my 2nd move, and I was as pleased as I was with the first. Both times, they were the first firm to return my initial call, and at that, they were very professional on the phone. In my research, some movers made it seem like I was inconviencing them by asking them to move me!! Seriously, they weren't very helpful or accomodating - but Roadrunner's phone staff seem to appreciate the pain of moving! Both times the quotes were accurate, and the movers themselves worked their butts off, running up and down stairs and doing their utmost to keep the job going at a fast pace. All of the guys assigned to our job were also very polite and professional - which wasn't the case for me with other moving companies I'd used previously. We'll definitely plan to use Roadrunner again! Pros: reasonable rates, professional staff Cons: can't think of any, other than moving is expensive and a pain! not a moving company's fault! more

I used RoadRunner because my real estate broker recommended them and I am glad he did. The people I dealt with on the phone were always helpful. The crew arrived on time both for pickup and delivery. I found both crews to be friendly and professional. The delivery crew was particularly impressive. They were very careful and did not make me nervous that my new home or my things would be damaged. They specifically asked me where each item should be placed and were very patient with me when I changed my mind or had to think about it for a minute. I also had several items of furniture and about 27 boxes were stored at the RoadRunner facility for several months, and it appears to have been well taken care of. more

My experience with Road Runner Movers well exceded my expecations. They were on-time, curtious, polite and went out of their way to make sure that my belongs were treated with the upmost care. From booking the appointment to wrapping my good furniture to spending 2 hours trying every way to fit my favorite couch up a tight entry way (which included removing 2 doors and sawing off a banister), they consistently went above and beyond. When my weight came in above the quote they honored the original price. As someone who specializes in customer experience consulting- service like this is VERY hard to find. I won't move again without them. more

We used Roadrunner Moving and Storage for the second time this weekend. I can not compliment the group enough. We had a very stressfull moving situation with a lot of last minute changes and Dave was always so kind and understanding. He was a real pleasure to work with. We also had the opportunity to meet pretty much the entire staff and all the gentleman were polite and conscientious. I highly recommend Roadrunner to anyone who needs to move. more