Superior Water & Air

Purchased a ""Top-of-Line"" water softener several years ago. It came with a ""Lifetime"" warranty but has now failed. Been waiting for 6 months and still only excuses about backorder of parts. Very satisfied with service up until now, but they have broken a promise and we will not recommend them in the future. Sorry Rob more

I have been on a regular service plan with Superior Water and Air, but have become dissatisfied with their service. They charge $24 per month to my credit card. A month or two ago I began calling in order to discuss cancelling the service. I left messages at least three times. It was not until I said on my message that my next call would be to the Better Business Bureau that I received a return call. I said I wanted to cancel the service and was told that my card would no longer be charged, and the service would be cancelled. However, on January 15, I received an email indicating that my credit card was again being charged. Their service is poor and then it is difficult to cancel the service. more

Lucinda and Taylor did an excellent job in servicing our water purification system and water softener. They answered all of my questions and provided clear explanations of how the system works. They shared test results. They left clear instructions on how to proceed after they left. They gave me the telephone number to call if I had any questions or concerns. more

Isaiah Medina responded today to my call for help with a leaky water heater. He called ahead and arrived at the appointed time. His assessment of the situation was terminal, out of warranty hot water heater. He was able to replace the faulty unit within a couple of hours allowing me to have virtually uninterrupted service. He was efficient, friendly, and informative--great service call. I was disappointed in the original recommendation for a QR 25 gal heater by Superior and the early, but out of warranty demise--bad recommendation by you, bad choice by me.\r Sincerely, Tom Helms more

I had Superior Water and Air install a wall-mounted AC unit. The technicians, Lee McLaren and Mike Pokozny, were professional, cleaned up after themselves, and worked quickly. The price was $3500, which I felt was fair and below the quotes some other AC service companies offered. I will absolutely hire them again when I look to replace my furnace in a few years. more

Superior Water and Air was excellent in repairing and installing various plumbing problems at our home. Jacob Wallace was very well informed and efficient. He spent considerable time explaining what he was doing and made sure we understood. The prices were quite reasonable. This is an excellent service and I recommend it without reservation.\r Bill and Jan Reilly more

The person who came to replace my water softener was very nice and went promptly to work and explained everything he was doing. After he completed the installation he explained how the softener worked and the area was very clean when he left. more

As water industry professionals ourselves, and new homeowners in Heber City, Utah; we are aware of the prevalent hard water conditions. We knew that installing a quality system was first on our list of home improvements. Superior's expert plumber Mark Frank installed an ECO 3502 system with remote and also checked on conditions in our other plumbing home systems. The work was done punctually and with the utmost respect to our home and our time. The system is working very well and we are very satisfied with the performance. Mr. Frank was extremely knowledgable and a pleasure to work with. He insured that we were both satisfied with the work and oriented with the system. Being new to the area we feel very lucky to already know who we can count on as our Utah plumbers! Thanks Superior and Thank You Mark Frank! more

We heard a bang, pop, and then the cool air stopped... we called, we scheduled, and they came and fixed it and we were back up and running right away and they didn't try to upsell, bait and switch, or anything... they just fixed it! Love this company! I can't say that enough! Jocob G. Was our service rep and he was awesome. Thank you Superior Water and Air for keeping me cool and happy in this heatwave!? more

Kyle Olam came to our house to pick up a Superior Water softener tank. He was extremely polite and helpful. As he was ready to leave, I asked him a question about our water pressure. He went downstairs with me and showed me the water pressure valve and explained how it worked. He also offered to have the person who comes to replace the tank to check the pressure at that time. more

Levi came today to fix my Lennox air conditioner. He quickly diagnosed the problem. Levi was very professional and a very nice guy. I was surprised to find that the original installation (by another company) was not correctly done. I could tell that he had been trained very well because he spotted the error so fast. I called Superior because they had installed a water softener and a water heater a while ago and I was impressed with the quality of that job too. I will always call Superior Water and Air to get a quality job done with a fair price.\r \r Larry KIng more

We had an excellent experience. Mark Frank and Isiah Medina arrived at 8 am to install an endless hot water (tankless), a water softener and a water purifier. They worked continually and were focused on the job. They answered all our questions no matter what they were doing. They provided excellent service, were polite and informative. We would recommend using Superior Water and Air for any of your needs. They were also attentive to our personal home and belongings - they did not leave any mess. more

Chad G came to our home for our annual service on our air conditioner. He did a thorough check of the unit and was very personable and business like. We appreciate the service we get from Superior Water and Air. more

I called Superior Water & Air to my home to service my air conditioner, Spring 2016. Levi H. & Jake G. did a great job! They were on time and very courteous. They explained what needed to be done to make sure my air conditioner continued to work great. They fixed the worn out part in minutes and left me with info about warranty plans for the future. They even covered their boots every time they came in and out, which was a lot. I will definitely recommend Superior Water & Air to my friends and family. Thanks again! more

Jeff Barlow was GREAT. He came out the SAME day and was able to get the power on to my furnace/AC. He had to troubleshoot a few items in order to get it up and going again. Thanks Jeff!! :) Peg C more

I have scheduled 2 appointments with Superior Water & Air for the Company to come to my house in order to provide me with an estimate for central air. No one showed up for either appointment, and no attempt was made to contact me regarding the missed appointments, despite their customer service departments' promises that a representative would provide me with the requested estimate. Not really sure how this happens, and would strongly caution you from getting involved with Superior Water and Air. more

Great service. They worked with me to schedule installation of a new furnace to coincide with warmer weather. Christians T was a very good installer and did a great job. I would recommend to my friends. more

We live in Morgan, Utah and our water is very hard... We just had our new water softener installed today! How exciting, no more spots and mineral deposits on glass, windows and shower doors! I like to see our beautiful mountain views through clean glass...now we can!!! Thank you to Mike Parry for great information, and installation of our Unit from Superior Water and Air! You Rock!!! more

Drake installed a new reverse osmosis water system for us. He was friendly and efficient. I have had good service from Superior Water and Air for years now. I trust them to provide good service and good products. more

This morning I noticed our house was cold and our 20 year old furnace just couldn't seem to turn on. We had had Superior Water and Air install a tankless water heater about six months ago and we were so impressed with the service and quality that I called Superior Water and Air to check out our furnace. Because our furnace was so old I was afraid it was time for a new furnace. Levi, was the technician Superior Water and Air sent out to us. He was careful to put on booties over his shoes before stepping onto our carpet and then came downstairs. He educated me about what he would check out and how much everything could cost then he started checking out our old furnace. I am very grateful we only had a dirty flame sensor that he cleaned and checked. He also explained the other checks he performed on our furnace as well as what any replacement parts for our furnace would cost if they broke down, so I will be able to make an educated decision about our old furnace, and how much I would need to save up. I greatly appreciate how Levi explained and educated me on the proper care of my furnace, AC, and tankless water heater. Superior Water and Air is an excellent company to service my home. more